Twitter Town Hall on Robocalls

1:30 pm - 2:30 pm EDT

The FCC is tasked with enforcing restrictions on unwanted calls, implementing policies to protect consumers against unwanted robocalls and telemarketing calls, and informing the public and stakeholders of the rules and concerning trends.

Unwanted calls – including robocalls and telemarketing calls – are the top consumer complaint to the FCC. Just this week, the FCC’s Consumer and Governmental Affairs Bureau alerted consumers of a concerning trend among scammers to utilize popular gift cards as a means of defrauding consumers.

On Friday, November 4 at 1:30 to 2:30 pm EDT, the FCC policy staff took the reins of the agency’s Twitter handle and talked to the public about robocall policies, consumer tips, and concerning trends.


Twitter Town Hall on Robocalls at #RobocallChat
Date: November 4, 2016
Time: 1:30 to 2:30pm EDT
Hashtag: #RobocallChat

Posting at @GigiBSohnFCC
Gigi B. Sohn, Counselor to the Chairman
Holly Saurer, Legal Advisor to the Chairman
Mark Stone, Deputy Bureau Chief, FCC Consumers and Governmental Affairs Bureau

If you are new to Twitter chats, you can use the following steps to sign up and participate:

  • Create a Twitter account at
  • Search for @FCC Twitter page and click follow.
  • Sign in to your Twitter account on Friday, November 4 at 1:30 to 2:30 p.m. EDT and search #RobocallChat in Twitter’s search bar.
  • Save the #RobocallChat search term to follow the ongoing dialogue.
  • To signify your participation in the Twitter chat, tweet your comment or question and include the hashtag #RobocallChat. Then click refresh to view your tweet.
  • To follow the conversation beyond the townhall, follow hashtag #ProtectingConsumers