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Consumer Webinar: All I Want For The Holidays Is Your Safety

2:00 pm - 7:00 pm EST

The Federal Communication Commission's Consumer and Government Affairs Bureau (CGB), along with its partners, the Better Business Bureau (BBB) and Federal Trade Commission (FTC), hosted this webinar highlighting tips and resources to protect consumers this upcoming holiday season.  The webinar took place on Friday, November 20 starting at 2:00 p.m. EST and could be viewed live at fcc.gov/live.

The 2020 holiday season will present unique challenges for consumers, with many connecting to loved ones virtually and shopping for gifts online.  The free webinar provided consumer protection information on various topics, including online shopping, avoiding charity scams, and mobile device and public Wi-Fi safety tips.  


2:00 p.m. – 2:05 p.m.          Welcome

                                                Alma Hughes, Consumer Education and Outreach Specialist,

                                                FCC Consumer Affairs and Outreach Division

2:05 p.m. – 2:10 p.m.         Opening and Keynote Remarks

                                                Patrick Webre, Chief, FCC Consumer and Governmental Affairs Bureau

2:10 p.m. – 2:20 p.m.          Better Business Bureau

                                                Katherine Hutt, Chief Communications Officer

         Safe Shopping: BBB Tips for the Holidays:  

         BBB Holiday Presentation

2:20 p.m. – 2:30 p.m.          Federal Trade Commission

                                                Colleen Tressler, Senior Project Manager

                                                Division of Consumer and Business Education

                                                Your Rights When Shopping by Phone, Mail or Online

                                                FTC Holiday Shopping Presentation

2:30 p.m. – 2:40 p.m.          Federal Communications Commission

                                                Dave Savolaine, Consumer Education and Outreach Specialist

                                                Consumer Affairs and Outreach Division

                                                'Tis the Season to Stay Connected

                                                 FCC Presentation: Holiday Wireless Safety

2:40 p.m. – 2:55 p.m.           Question and Answer Session

2:55 p.m. – 3:00 p.m.           Closing Remarks

                                                 Keyla Hernandez-Ulloa, Associate Division Chief 

                                                 FCC Consumer Affairs and Outreach Division

Registration is not required for this event.  It will be streamed live at fcc.gov/live.  During this event, questions can be emailed to outreach@fcc.gov.

Open captioning will be provided for this event.  Other reasonable accommodations for people with disabilities are available upon request.  Requests for such accommodations should be submitted via e-mail to fcc504@fcc.gov or by calling the Consumer & Governmental Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (TTY).  Such requests should include a detailed description of the accommodation needed.  In addition, please include a way for the FCC to contact the requester if more information is needed to fill the request.  Last minute requests will be accepted but may not be possible to accommodate.

For additional information about the webinar, please contact Alma Hughes at Alma.Hughes@fcc.gov or 202-975-5245.