“This page is a digitally archived AccessInfo Announcement”

On March 30, 2018, the Office of the Managing Director and the Consumer and Governmental Affairs Bureau of the Federal Communications Commission released an Order extending for 30 days, through April 30, 2018, the deadline for Video Relay Service providers to submit registration data for their registered users to the to the TRS User Registration Database (TRS-URD).

IMPORTANT NOTE TO VRS USERS:  In order to continue using VRS from each of your providers, you must provide the required registration information (plus additional information if requested from your provider to verify your identity) to each VRS provider with whom you have a videophone number.  You must also give consent to each of your providers to submit your registration information to the TRS User Registration Database.  This means that if you have multiple devices and telephone numbers from different providers, and you submit your information and consent to only one of your providers, you will be able to continue using only that provider.  In order to continue getting service through other providers, you must separately submit your information to each of your providers, along with your consent for each provider to enter your information into the database.  All user information will be kept strictly confidential.

Failure to provide the necessary registration information and consent to each of your providers by April 30, 2018 may result in losing access to some of your VRS providers until such registration information and consent is provided.  

March 30, 2018 Order:
Word:  https://apps.fcc.gov/edocs_public/attachmatch/DA-18-324A1.docx
PDF:    https://apps.fcc.gov/edocs_public/attachmatch/DA-18-324A1.pdf
Text:    https://apps.fcc.gov/edocs_public/attachmatch/DA-18-324A1.txt

For further information about the item, please contact Michael Scott, CGB, (202) 418-1264 (voice), email Michael.Scott@fcc.gov.  For those using videophones and fluent in American Sign Language, you may call the FCC’s ASL Consumer Support Line at 844-432-2275 (videophone).


Tuesday, September 24, 2019