This document lists points of contact for the carriers that provide VRS. (Alphabetical by company.)
If you do not see your carrier or provider listed, or encounter a problem, you may contact the Relay Services Administrator within your state at Relay Services Points of Contact or the FCC's Consumer & Governmental Affairs Bureau via email at TRS_POC@fcc.gov.
To update changes in contact or service provider information, please send an email listing the requested changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
- ASL Services Holdings, LLC (branded as GlobalVRS)
(Conditionally certified for VRS)
Gabrielle Joseph, VP Operations
ASL Services Holdings, LLC
3700 Commerce Blvd
Kissimmee, FL 34741
Telephone Numbers: Voice: 407-518-7900, ext. 321; Fax: 407-518-7903
Email: Gabrielle@aslservices.com
Website: https://www.globalvrs.com
- Convo Communications, LLC
(Certified for VRS)
Jeff Rosen, General Counsel
Convo Communications, LLC
6601 Owens Drive, #155
Pleasanton, CA 94588
Telephone number: 240-406-7238
Email: jeff@convorelay.com
Website: https://www.convorelay.com
- Sorenson Communications, LLC (branded as Sorenson VRS and CaptionCall)
(Conditionally certified for VRS and IP CTS)
Michael D. Maddix, Director of Government and Regulatory Affairs
Sorenson Communications, LLC
4192 South Riverboat Road
Salt Lake City, UT 84123
Telephone Numbers: Voice: 801-287-9461; Fax: 801-287-9401
Email: mmaddix@sorenson.com
Website: https://www.sorenson.com
- ZP Better Together (formerly CSDVRS, LLC and Purple Communications, Inc.)
(Conditionally certified for VRS)
Gregory Hlibok, Chief Legal Officer and Chief Compliance Officer
11900 N. Jollyville Road #204209
Austin, TX 78759
Telephone Numbers: 443-574-7042 VP; Fax: 855-236-0840
Purple (sub-brand)
Email: compliance@purple.us
Website: https://www.purple.us
ZVRS (sub-brand)
Email: compliancedirector@zvrs.com
Website: https://www.zvrs.com
Conditional Certification
Conditional certification means that the Commission has conducted an initial review of a TRS provider’s application and determined that the application facially meets the certification requirement, but the Commission has reserved its right to verify some of the information contained in the application, such as through conducting on-site inspections of the provider’s facilities.
A conditionally certified TRS provider is able to provide the service described in its application and receive compensation for the TRS Fund for its provision of service, and must otherwise comply with all applicable Commission rules.