More Information

Keep Americans Connected logo

The FCC urges Americans to be alert to COVID-19 phone and text scams.

Learn how broadcasters are serving their communities in response to COVID-19.

For more information on the FCC’s actions related to the coronavirus pandemic, please visit fcc.gov/coronavirus.

To learn more about government-wide information related to COVID-19 activities, visit usa.gov/coronavirus. For Spanish-related information, visit gobierno.usa.gov/coronavirus.

FCC Chairman, Ajit Pai, has called on broadband and telephone service providers to maintain connectivity for Americans experiencing disruptions caused by the coronavirus epidemic, asking them to take the "Keep Americans Connected Pledge."

The response from service providers across the nation has been resoundingly positive. So far, more than 750 service providers have taken the pledge and have extended that commitment to June 30.

Chairman Pai has also challenged companies to go above and beyond the pledge, urging them to expand existing or develop new low-income broadband programs. He also called on broadband providers to relax their data usage limits in appropriate circumstances and take steps to promote remote learning and telehealth. Companies that are taking additional steps at no extra cost to consumers include, but are not limited to:

  • AcenTek: Offering free Internet service to students and teachers who don’t currently have Internet until the end of May and waiving installation fees for new customers.
  • Alaska Communications: Increasing bandwidth for certain Rural Health Care program participants, offering free Internet service to all K-12 and university students who don’t currently have Internet through the end of the school year, and offering one month of free Internet service to all new home Internet customers through the end of April.
  • ALLO Communications:  Offering 50 Mbps broadband service for free for 60 days to households without internet service, reducing fees for 60 days for existing and new broadband customers in need, and waiving service modification fees for businesses and residences.
  • All West Communications: Providing free broadband service to K-12 students who do not currently have Internet service and to low-income customers through the end of May.
  • AlticeUSA (Optimum and Suddenlink): Offering 30 Mbps broadband service until the end of June to households that have K-12 and/or college students who may be displaced by school closures and do not currently have home broadband and partnering with school districts to provide Wi-Fi access to school-issued devices until the end of June.
  • Antietam Broadband: Offering 60 days of free Internet service to new customers that are low-income families with students, and suspending data overage charges through the end of June.
  • Armstrong: Eliminating data caps for all residential customers and increasing broadband speeds
  • Astrea: Offering 60 days of free Internet service for new low-income households with students.
  • AT&T:  Providing all consumer home internet wireline customers, as well as Fixed Wireless internet customers, with unlimited internet data, offering free data plans for certain school-issued tablets for 60 days, waiving wireless voice and data overage fees for all customers, expanding eligibility for its low-income internet program and offering new program participants two free months of service, and creating a $10 million fund to support distance learning, committing more than $500,000 to organizations focused on connecting young people with meaningful online mentor relationships, offering free telehealth services for 60 days, offering free FirstNet-ready smartphones and reduced monthly service plans for 6 months to first-responder public safety agencies using FirstNet, committing $5.5 million to pay for meals for first responders and medical personnel, introducing a new low-cost prepaid plan for new and existing customers, increasing data allotments for new and existing prepaid customers for 60 days, increasing hotspot plan data allotments for new and existing prepaid customers through June 30, and offering three free months of free broadband service to all verified and state-licensed nurses and physicians in the U.S.
  • ATC Communications:  Increasing broadband speeds for customers that are working remotely or distance learning and offering free Wi-Fi connections for students for 30 days.
  • Atlantic Broadband:  Introducing a new low-cost broadband plan for new customers that is free for the first two months.
  • ATMC: Offering discounted Internet service for households with students that don’t currently have Internet.
  • Baldwin Lightstream: Offering free Internet service for 30 days to new and existing customers who are teleworking or distance learning.
  • BARC Connects: Establishing free wireless hotspots in school parking lots.
  • BBT:  Increasing the speeds of all customers until May 31, offering two months of free broadband to new customers, suspending data overage charges, providing Wi-Fi to first responders and utility technicians, and establishing Wi-Fi hotspots for educational purposes.
  • BEK Communications:  Doubling internet speeds for all customers at no additional charge, offering broadband service for free for four months to new customers with telehealth, education, and work-from-home needs.
  • Belmont Telephone Company: Providing unlimited data to all customers.
  • Ben Lomand Connect: Establishing free community Wi-Fi spots.
  • BEVCOMM: Introducing a new low-cost broadband service for low-income families that are teleworking or distance learning and donating $3,000 to each public school district in its service area to help them purchase Wi-Fi hotspots.
  • Blackfoot Communications: Increasing Internet speeds or adding a free voice line for two months for current customers, offering one month of free voice and/or Internet service for new customers, and establishing new Wi-Fi hotspots.
  • Blue Ridge Communications: Suspending data caps through the end of May and introducing a low-cost Internet option to families with students who are distance learning that don’t currently have Internet.
  • Brandenburg Telecom: Offering free broadband speed upgrades for two months.
  • Broadband VI: Waiving installation fees for new Internet customers and providing discounted 25 Mbps service through May 15 to new customers.
  • BullsEye Telecom: Waiving certain monthly cloud service charges for 60 days for new and existing business customers to help support teleworking.
  • C Spire:  Offering free wireless data to K-12 students for educational purposes.
  • CableONE/Sparklight:  Introducing a new low-cost broadband plan for low-income consumers for 60 days and allowing unlimited data on all internet services for 30 days.
  • Cal-Ore Telephone Co.: Introducing a new low-cost Internet option for families with students who do not currently have Internet and establishing free community Wi-Fi hotspots.
  • Cellcom: Offering two months of free Internet service to new customers who are students or teleworking.
  • CentraCom: Offering new student customers free Internet service until May 31.
  • Central Texas Telecommunications: Increasing bandwidth at schools to help them provide free wireless hotspots in school parking lots.
  • Central Scott Telephone Company: Establishing new free community Wi-Fi hotspots and providing unlimited data to all customers. 
  • CenturyLink:  Suspending data usage limits, providing connectivity to the U.S. Naval Hospital Ship Mercy.
  • Charter (Spectrum):  Extending offer through June 30 of up to 100 Mbps broadband service for free for 60 days to new households with K-12 and/or college students, waiving installation fees for such households, and providing connectivity upgrades to over two dozen healthcare facilities across the country.
  • Cincinnati Bell: Providing free upgrades to high-speed Internet for all new fiber-eligible customers and donating $83,000 to schools in Ohio, Kentucky, Indiana, and Hawaii to help ensure students and their families have access to healthy meals, educational materials, and hygiene kits while schools are closed.
  • Claro (in Spanish):  Eliminating data caps in wireless plans, increasing capacity of hotspots, and increasing data allotment for Lifeline customers.
  • Comcast (Xfinity) :  Increasing broadband speeds for internet Essentials low-income customers from 15 Mbps to 25 Mbps, offering broadband service for free for 60 days to new internet Essentials customers, and offering all customers unlimited data through June 30.
  • Community Wireless: Extending customers' free usage periods and increasing data speeds for unlimited data that exceeds monthly data plans.
  • Comporium:  Offering 60 days of free broadband service to households with students that don't currently have broadband and waiving installation fees.
  • Co-Mo Connect:  Upgrading broadband plans for all subscribers through April 30.
  • Consolidated Communications:  Offering two free months of broadband to K-12 students who don't currently have internet.
  • Cordova Telephone Company: Offering new and existing customers who are students or teachers free internet service through the end of the current school year and removing data usage caps for all customers.
  • Cox:  Increasing broadband speeds for Connect2Compete (low-income) and certain other customers up to 50 Mbps temporarily, offering broadband service for free until July 15 to new Connect2Compete customers that enroll by May 15 and fast-tracking the qualification process, and offering remote desktop support for free to Connect2Compete and certain other customers.
  • Cricket Wireless:  Introducing a new low-cost plan for both new and existing customers and increasing smartphone and hotspot data allowances.
  • CS Technologies: Offering free community Wi-Fi hotspots and unlimited data for customers. 
  • Cuba City Telephone Exchange Company: Establishing new free community Wi-Fi hotspots and providing unlimited data for customers. 
  • DirectLink: Offering two months of free broadband service to new student customers and increasing speeds for two months for existing student customers.
  • Dubois Telephone Exchange: Offering free Internet service to students through June 12.
  • Ducor Telephone Company: Offering free Internet service for 60 days for new customers in low-income households with students that qualify for Lifeline and offering discounted service for new customers.
  • Eastex Telephone Cooperative:  Offering free broadband for two months to certain customers for distance learning, creating free Wi-Fi hotspots for students, and waiving installation fees.
  • Education Networks of America: Offering a free cloud computing service through June 30.
  • Farmers Telephone: Offering 60 days of free Internet service and free installation to new customers with students in the home and offering new or existing customers who are first responders or front-line medical staff a discount of up to 25 percent on wireless plans.
  • Fidelity Communications: Introducing a low-cost Internet option for 60 days for new and existing customers, including low-income families, seniors and college students, suspending data overage fees for all customers through June 22, and establishing new community Wi-Fi hot spots.
  • Garden Valley Technologies: Offering free Internet service for students until the current school year concludes or students return to their regular school schedule, offering speed upgrades to families with students and teachers, and offering credits to low-income subscribers.
  • GeoLinks:  Increasing broadband speeds for customers who are working remotely.
  • GCI:  Upgrading broadband plans for existing customers and offering free entry-level plans for new customers through the end of May, including free Wi-Fi equipment for new customers who are students or teachers.
  • Germantown Telephone:  Increasing fiber speeds to 500 Mbps or more for all customers and establishing new Wi-Fi hotspots in public areas.
  • Golden West Telecommunications: Offering free Internet service speed upgrades through June and adding long-distance minutes to certain plans through June.
  • Gorham Telephone Company, Inc.: Providing free Internet speed upgrades for current customers and offering free Internet for 60 days for students and teleworkers who do not have service.
  • Great Plains Communications: Waiving installation fees for new customers and offering broadband speed upgrades to current customers for 60 days.
  • Gunnison Telephone Company: Providing free Wi-Fi hotspots for students.
  • H & B Communications: Offering two months of free Internet service to new customers who are teleworking or distance learning.
  • Hawaiian Telcom: Offering two months of free Internet and waiving installation fees for new customers in households with students or teachers and offering discounted services on either telephone or Internet to low-income customers.
  • Hiawatha Telephone Company: Offering 60 days of free Internet service to low-income households.
  • Hill Country:  Providing free service to new and existing customers in need that are students or teachers through the remainder of the school year and discounting increasing speeds for customers who need more bandwidth.
  • Hotwire Communications:  Offering free 100 Mbps broadband for two months to new customers that are students or in low-income households.
  • Hughes:  Raising data caps and prioritizing educational services.
  • KPU: Increasing minimum speeds for customers with fiber and waiving data overage charges.
  • LEACO Rural Telephone:  Providing free Wi-Fi to students who do not have internet at home and installing Wi-Fi hotspots in school parking lots.
  • Lightburst Broadband: Providing free Wi-Fi hotspots for students.
  • Lincolnville Telephone: Increasing Internet speeds for DSL customers, providing two months of free Internet service to current telephone-only customers, and providing free phone and Internet service for two months to new customers that don’t currently have phone service.
  • Manti Telecommunications Company: Providing free Wi-Fi hotspots for students.
  • Matanuska Telephone Association: Increasing broadband speeds for existing customers, providing unlimited data for students and educators, and establishing community Wi-Fi hotspots.
  • Mediacom:  Increasing broadband speeds for Connect2Compete (low-income) customers from 10 Mbps to 25 Mbps, offering broadband service for free for 60 days to new Connect2Compete customers; reducing prices for 60 Mbps broadband service for new customers, and suspending data usage limits through May 15.
  • Midco:  Offering an education assistance credit to low-income households with students who don't currently have Internet at home and offering free Internet service through June 30 to new low-income customers who don’t currently have Internet.
  • Mid-Hudson Cable: Offering discounted Internet service and waiving installation fees for 60 days to households with students who don’t currently have Internet service.
  • Molalla Communications Company: Offering free broadband service through June 12 to students and families in need.
  • Monitor Telecom: Increasing upload speeds on its basic package, making a conference bridge available to organizations and businesses, and waiving all service order fees for upgrades and new connections.
  • Mosaic Telecom: Upgrading broadband speeds for customers with fiber for 60 days and establishing public Wi-Fi hotspots.
  • Nelson Cable:  Increasing broadband speeds for customers that need it for distance learning, telecommuting, or telemedicine, and offering 50 Mbps broadband service for free through June 30 to new customers in need.
  • NewWave Communications: Providing unlimited data to all customers through May 12 and introducing a new low-cost Internet option for 60 days.
  • Nex-Tech: Working with schools to identify and provide service to households with students who don’t currently have Internet, providing hotspot data and offering increased data allowances through May 17, and establishing free Wi-Fi hotspots.
  • Ninestar ConnectIncreasing broadband speeds up to 1 Gbps through April 10 for customers on fiber.
  • NiTCO: Increasing Internet speeds to the maximum available for 90 days, providing free conference call service for 90 days, and making a landline-to-cell call-forwarding app free for 90 days for current customers.
  • North Dakota Telephone Company: Providing free Internet service through the end of the school year to students and establishing free community Wi-Fi hotspots.
  • Northern Valley Communications: Establishing free public Wi-Fi locations.
  • Northwest Communications Cooperative: Establishing free community Wi-Fi hotspots.
  • OzarksGo: Doubling broadband speeds on certain Internet plans.
  • Palmetto Rural Telephone Cooperative: Offering free Internet service for 60 or 90 days, depending on the customers' long-term needs, to student customers who don’t currently have Internet and offering free broadband speed upgrades for 90 days to existing customers that are student households or teleworking.
  • PVT Networks: Offering discounted Internet service to low-income households with students who don’t currently have Internet and waiving installation fees.
  • Q Link:  Providing unlimited minutes and texting to Lifeline subscribers, increasing data allotments for Lifeline subscribers, providing some free data to tablets and hot spots for Lifeline subscribers, and rolling over unused data for 60 days.
  • Randolph Communications: Establishing free WI-FI hotspots for students.
  • Range Telephone Cooperative: Providing free Internet service to low-income students through June 12.
  • Red River Communications: Working with local school districts to identify families of K-12 students that do not have Internet access and providing Internet connections to those families.
  • Reserve Telephone Company: Waiving installation and service fees.
  • RT Communications: Providing free Internet service to low-income students through June 12.
  • Sacred Wind Communications: Increasing minimum Internet speeds where available.
  • Service Electric:  Offering free internet service and modems to new customers for 90 days.
  • Sierra Telephone Company: Offering Internet service through June to new low-income customers, establishing free public Wi-Fi hotspots, and offering broadband speed upgrades through June 30.
  • Sirentel: Establishing a free community Wi-Fi hotspot. 
  • Siskiyou Telephone Company: Offering free Internet service to low-income households with public school students through May.
  • Skyline Membership Cooperative: Providing 60 days of free Internet to students in need.
  • Smith Bagley: Increasing data allotment for Tribal Lifeline customers, offering discounted connectivity for schools for distance learning, and delivering over 1,300 wireless hotspots to schools.
  • Socket Telecom:  Increasing broadband speeds to 1 Gbps for 60 days for residential customers on fiber.
  • Solarus: Upgrading Internet speeds for customers with fiber.
  • Southwest Minnesota Broadband Service: Providing free Internet service until June 14 for low-income families with students who do not have Internet and prioritizing connectivity needs for emergency services, hospitals, and healthcare providers.
  • Sprint:  Offering unlimited smartphone data and additional mobile hotspot data for 60 days; introducing new low-cost smartphone plans; reducing prices for hotspot devices and doubling the data allotment for those devices; increasing data usage limits for high school students without home internet that are supported by the 1Million Project Foundation; and accelerating the delivery of 100,000 devices originally intended for next school year to those students.
  • Starry:  Offering free 30 Mbps broadband service through the end of May for both new and existing customers in affordable housing.
  • STRATA Networks: Offering broadband speed upgrades where available for 90 days and establishing community Wi-Fi hotspots.
  • Taylor Telecom:  Offering free or discounted internet service to new customers that are low-income households with students for 60 days with free installation, and offering other student households discounted plans for 60 days with free installation.
  • TDS Telecom:  Offering free broadband to new customers who are low-income and/or families with children or college students for the next 60 days.
  • TelNet Worldwide: Offering customers free cloud and conferencing services through June.
  • Tidewater Telecom: Increasing DSL and fiber Internet speeds for two months for current customers, offering two months of free DSL Internet service to current phone customers, and offering two free months of phone and DSL Internet service to new customers.
  • Titonka-Burt Communications: Establishing free community Wi-Fi hotspots.
  • T-Mobile:  Offering unlimited smartphone data and additional mobile hotspot data for 60 days, providing additional free data to Lifeline partners’ customers, increasing data usage limits for schools and students using EmpowerED digital learning programs, assisting with connectivity solutions for over 500,000 students across more than 820 schools and districts nationwide, offering $15/mo pay-as-you-go plan with 2GB of data, offering free international calling to COVID-19 impacted countries, introducing new low-cost smartphone plans, and reducing prices for hotspot devices and doubling the data allotment for those devices, donating $500,000 to the Boys & Girls Clubs of America COVID-19 Relief Fund, and donating 500,000 medical face masks to help protect healthcare workers on the frontlines.
  • ToledoTel: Offering free 100 Mbps Internet service to all families with students for two months.
  • TracFone:  Providing three free telehealth visits with healthcare professionals per month to Lifeline customers and increasing data allotments for Lifeline customers through May, and providing unlimited minutes to Lifeline customers through May.
  • TruLeap Technologies:  Providing free service to students who don’t currently have internet at home.
  • Turtle Mountain Communications: Increasing Internet speeds for all customers through June.
  • Twin Valley Telephone: Providing free Internet service through May 31 to homes with pre-existing facilities to help families that need a connection for continual learning and establishing free community Wi-Fi hotspots.
  • United Wireless Communications: Providing free Internet service through June 15 to low-income families with students who do not have Internet service.
  • U.S. Cellular:  Providing extra hotspot data to certain customers and waiving data caps and overage charges on all plans through the end of July.
  • Vast Broadband:  Offering free broadband for two months for Black Hills State University students who don’t currently have home internet.
  • Verizon:  Automatically adding 15GB of high speed data for wireless consumers and small businesses, and no data caps for DSL and FIOS broadband internet plans, introducing a new broadband option for low-income households, increasing data allotments for wireless customers and allowing that data to be used for hotspots, waiving activation and upgrade fees, waiving wireless data overage charges for impacted customers, offering discounts to nurses and teachers, providing free international calling to COVID19-impacted countries, tripling the data usage limit for students in Title I schools that are part of the Verizon Innovative Learning Program, and providing $50 million combined to non-profit groups to support students and healthcare first responders, providing connectivity to the U.S. Naval Hospital Ship Comfort, providing free meals from local restaurants to hospital workers in New York City throughout April, and providing free online learning tools to home broadband customers for 60 days, waiving internet and voice charges for Lifeline customers for two billing cycles, deploying portable cell sites to COVID-19 testing and quarantine areas, launching new voice services to help healthcare and public sector agencies prioritize and route incoming COVID-19 related calls, and providing an additional $5 million to support small businesses through the #PayItForward initiative.
  • Viya: Waiving installation fees for new Internet customers through April, offering discounted 25 Mbps Internet service for three months to new customers, and offering discounted mobile Internet service for new customers for three months.
  • VTel:  Providing free internet service and Wi-Fi equipment to students and teachers that don’t have internet at home until schools re-open.
  • VTX1: Offering discounted or free wireless Internet service with free installation and equipment to new customers who are college students affected by the pandemic through June 30 and waiving data caps and overage fees for certain existing customers.
  • Washington Broadband:  Increasing broadband speeds for student customers and offering broadband service for free to students who cannot afford it and small business owners who have had to close their businesses.
  • Watch Communications: Establishing public Wi-Fi hotspots and lifting data caps.
  • Wave Wireless: Waiving data overage charges for March and April.
  • West Carolina Rural Telephone Cooperative: Providing free Internet service for 60 days to new customers who are students or teleworking and don’t currently have Internet and offering a free Internet speed upgrade for 60 days for existing customers who are students or teleworking.
  • West Central Wireless: Doubling home coverage area data allotments for all customers and offering free Wi-Fi hotspots.
  • Western New Mexico Telephone Company: Introducing a new low-cost Internet option to families with students who don’t currently have Internet, offering unlimited data to all customers, and establishing community Wi-Fi hotspots.
  • Windstream:  Offering two months of free service and waived activation fees for new low-income customers and offering free audio and video conferencing for 90 days.
  • Yucca Telecom: Offering two months of free Internet service and waived activation fees for new low-income customers, offering two months of free Internet service for student households that don’t currently have Internet, waiving installation fees, and providing unlimited data to new customers.

The FCC has temporarily waived Lifeline usage requirements and general de-enrollment procedures until June 30, 2020.  Three FCC orders, released on March 17, March 30, and April 29, will help ensure that no current Lifeline subscribers are involuntarily removed from the Lifeline program during this time of national crisis. The orders also direct the Lifeline program administrator to pause any involuntary de-enrollment of existing subscribers until that date. Additionally, on April 29, 2020, the FCC temporarily waived the requirement that consumers seeking to qualify for the program based on their income must provide at least three consecutive months of income documentation.

To learn more about other low cost broadband options visit everyone.org.

Updated: 
Thursday, May 14, 2020