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Keep Americans Connected Pledge

In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, he specifically asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge. So far, more than 550 companies and associations have signed the Chairman's pledge to Keep Americans Connected.

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, [[Company Name]] pledges for the next 60 days to:

  1. not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  2. waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  3. open its Wi-Fi hotspots to any American who needs them.

Chairman Pai has also urged companies with low-income broadband programs to expand and improve them and those without them to adopt such programs. He called on broadband providers to relax their data usage limits in appropriate circumstances and take steps to promote remote learning and telehealth. See the list of companies going above & beyond and additional steps they are taking.

More Ways the FCC is Keeping Americans Connected

  • Supporting Telehealth and Remote Learning by Waiving Gift Rules: The FCC waived gift rules in the Rural Health Care and E-Rate programs to make it easier for broadband providers to support telehealth and remote learning efforts during the pandemic. The waiver will allow healthcare providers, schools, and libraries to accept improved capacity, Wi-Fi hotspots, networking gear, or other equipment or services to support doctors and patients, teachers and students, and librarians and patrons during the coronavirus outbreak.
  • Increasing Rural Health Care Funding: The FCC adopted an Order to fully fund all eligible Rural Health Care Program services for the current funding year with an additional $42.19 million. This action will help ensure that healthcare providers have the resources they need to promote telehealth solutions for patients during this outbreak. In addition, a March 26 order took a number of actions to assist Program participants, including extending the application window until June 30, 2020, among other administrative deadlines.

  • Granting Providers Additional Spectrum to Support Increased Broadband Usage: The FCC has granted temporary authority to a number of wireless companies to use additional spectrum in order to ensure that they are able to meet their customers’ needs. It granted Special Temporary Authority to allow 33 wireless Internet service providers in rural communities as well as AT&T, Sprint, T-Mobile, U.S. Cellular, Verizon, and others to use additional spectrum to help meet increased customer demand for broadband during the coronavirus pandemic.
  • Waiving Lifeline Program Rules to Help Low-Income Consumers: The FCC announced changes to waive Lifeline program rules to assist program participants potentially affected by the disruptions caused by the coronavirus pandemic and aid community efforts to slow its spread. The Lifeline program plays an important role in ensuring that low-income Americans have access to affordable communications services by providing monthly discounts on broadband and voice services to qualifying consumers.
  • Enabling Interpreters to Work From Home to Maintain Services for Disability Community: The FCC granted Telecommunications Relay Service providers temporary waivers to better enable American Sign Language interpreters to work from home in order to maintain relay services during the current coronavirus pandemic for individuals who are deaf, hard of hearing, or deaf-blind, or have a speech disability.
  • Connecting with Broadcasters: On March 16, Chairman Pai held a conference call with television and radio broadcasters and broadcaster trade associations to thank them for their efforts to educate the American people about the coronavirus pandemic and discuss additional ways that broadcasters can help Americans stay safe and informed, including a Coronavirus Response Toolkit for radio and television stations. He also asked broadcasters to work with cable and satellite operators to avoid service disruptions during the next 60 days.
  • Supporting Consumers: The FCC is working to keep Americans informed about the latest COVID-19 phone and text based scams. Learn more and hear scam audio. In addition, the FCC has issued a consumer alert that provides tips to consumers to help them optimize their home networks during the pandemic.
  • Incentive Auction Transition Guidance: On March 17, the FCC announced that it would provide broadcasters with appropriate flexibility to address disruptions and issued guidance for stations in Phase 9 of the post-Incentive Auction transition.
  • Extending E-Rate Deadlines: To help educational institutions during the coronavirus pandemic, the FCC extended the deadline for E-Rate applications to April 29 for funding year 2020.

Learn more about additional FCC efforts to address COVID-19 at


March 27, 2020 - News Release
Home Network Tips for the Coronavirus Pandemic

March 27, 2020 - News Release
FCC Ensures Americans Can Access Zoom and WebEx During COVID-19 Crisis

March 27, 2020 - News Release
FCC Grants WISPs Temporary 5.9 GHz Spectrum Access for Rural Broadband

March 26, 2020 - News Release
FCC Provides Relief for Rural Health Care Program Participants

March 25, 2020 - News Release
FCC's Keep Americans Connected Pledge Surpasses 500 Signatures

March 24, 2020 - Blog Post
Stepping Up to the Coronavirus Challenge - FCC Chairman Ajit Pai

March 20, 2020 - News Release
FCC Grants AT&T and Verizon Temporary Spectrum Access During Pandemic

March 20, 2020 - Consumer Advisory
FCC Warns of COVID-19 Robocall & Text Scams

March 19, 2020 - News Release
Chairman Pai Welcomes More Keep Americans Connected Pledge Signers

March 19, 2020 - News Release
FCC Grants Deadline Extension for Certain 3650-3700 MHz Licensees

March 18, 2020 - News Release
FCC Grants Verizon Temporary Spectrum Access During COVID-19 Pandemic

March 18, 2020 - News Release
FCC Acts to Support Telehealth & Remote Learning During Coronavirus

March 18, 2020 - Order
FCC Waives RHC and E-Rate Gift Rules Due to COVID-19

March 18, 2020 - News Release
FCC Chairman Thanks Companies Going Above and Beyond Pledge

March 17, 2020 - News Release
FCC Grants US Cellular Temporary Spectrum Access During Coronavirus

March 17, 2020 - News Release
FCC Waives Lifeline Rules to Help Keep Low-Income Consumers Connected

March 17, 2020 - News Release
Chairman Pai Commends Broadcasters' Coronavirus Response

March 17, 2020 - Public Notice
Guidance for Stations in Phase 9 of the Post-Incentive Auction

March 16, 2020 - News Release
More Providers Take Chairman Pai's Keep Americans Connected Pledge

March 16, 2020 - News Release
FCC Grants Flexibility to TRS Providers During Coronavirus

March 16, 2020 - Order
FCC Grants Temporary Waiver of Certain TRS Rules During Coronavirus

March 15, 2020 - News Release
FCC Grants T-Mobile Temporary Spectrum Access During Coronavirus

March 13, 2020 - News Release
Chairman Pai Welcomes Increase in Rural Health Care Funding

March 13, 2020 - Public Notice
WCB Extends E-Rate Application Filing Window for FY20 Due to COVID-19

March 13, 2020 - News Release
Chairman Pai Launches the Keep Americans Connected Pledge



Friday, March 27, 2020