Comments Due: December 18, 2023
Reply Comments Due: January 16, 2024
On November 15, 2023, the FCC adopted a Notice of Inquiry (NOI) that seeks comment to better understand the impact of emerging artificial intelligence (AI) technologies as part of the FCC’s efforts to protect consumers from unwanted and illegal telephone calls and text messages.
Regarding accessibility for individuals with disabilities, the FCC seeks comment on how AI technologies could:
- Stop unwanted and illegal calls and text messages,
- Improve the use of TRS with robocalls, and
- Ensure accessibility of automated calls.
Interested parties may file comments by accessing the Electronic Comment Filing System at https://www.fcc.gov/ecfs/filings. All filings must reference CG Docket No. 23-362. People with disabilities who need assistance to file comments online may request assistance by email to FCC504@fcc.gov.
Link to the AI Robocalls NOI:
https://www.fcc.gov/document/fcc-launches-inquiry-ais-impact-robocalls-robotexts-0
For general information about robocalls and robotexts, visit: https://www.fcc.gov/spoofed-robocalls. For specific information about the AI Robocalls NOI, contact Richard D. Smith of the Consumer and Governmental Affairs Bureau, at Richard.Smith@fcc.gov. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).