The Cybersecurity and Communications Reliability Division (CCR) helps ensure that the nation’s communications networks are reliable and secure so that the public can communicate, especially during emergencies. CCR identifies and promotes network improvements through investigations, stakeholder-driven processes, and rulemakings. Focus areas include emergency communications, such as 911 and emergency alerting, network performance during disasters, and major network outages and threats.

Network Reliability.  CCR monitors and analyzes communications network outages to identify trends, assess actions the FCC can take to help prevent and mitigate outages, and where necessary, assist response and recovery activities.

  • Network Outage Reporting System (NORS).  Communications providers are required to file timely network outage information in NORS.
  • 911 Reliability.  Covered 911 service providers, or providers that aggregate 911 traffic from an originating service provider and deliver it to a 911 call center, must annually certify that they take reasonable measures to provide reliable 911 service.
  • Network Reliability Resources.  Information on ensuring and improving network reliability, including resources related to emergency alerting, disaster and emergency response, and cybersecurity.

Disaster Preparedness and Response.  During emergencies, CCR collects information on the operational status of communications infrastructure to support government disaster assistance efforts and to monitor restoration and recovery.  CCR also oversees and monitors industry efforts to strengthen wireless network resiliency.

Risks and Vulnerabilities.  The Division works to identify and reduce risks to the reliability of the nation’s communications network.

  • Communications Security Reliability and Interoperability Council (CSRIC).  CSRIC is a federal advisory committee that makes recommendations to the FCC on a range of public safety and homeland security-related communications matters, including: (1) the reliability of communications systems and infrastructure; (2) 911, Enhanced 911 (E911), and Next Generation 911 (NG911); (3) emergency alerting; and (4) national security/emergency preparedness (NS/EP) communications, including law enforcement access to communications.

Supply Chain.  In today’s increasingly connected world, safeguarding the security and integrity of America’s communications infrastructure has never been more important; as such, CCR conducts targeted reviews into companies that may pose a potential national security threat to the integrity of U.S. communications networks or the communications supply chain.

Division Leadership

Avery Roselle
Division Chief
Avery.Roselle@fcc.gov
(202) 418-1462

Jennifer Holtz
Deputy Division Chief
Jennifer.Holtz@fcc.gov
(202) 418-2336

William Kang
Deputy Division Chief
William.Kang@fcc.gov
(202) 418-0631

 

Updated: 
Tuesday, February 9, 2021