The Public Safety and Homeland Security Bureau’s (PSHSB’s) Cybersecurity and Communications Reliability Division (CCR) works with communications service providers, public safety entities, and other stakeholders to ensure continued access to communications services for all Americans. PSHSB routinely encourages communications service providers to follow certain best practices to promote network reliability.

The list of network reliability resources and best practices below features recent FCC releases, and resources for communications service providers and the general public related to disaster and emergency response, emergency alerting, and cybersecurity.

Recent Releases

  • Verizon Internet Outage Incident Report, Report (February 10, 2021)
  • FCC Isssues Staff Report on T-Mobile Outage, Public Notice (October 22, 2020)
  • PSHSB Requests Comment on Implementation of Diameter Protocol Security Best Practices, Public Notice (February 10, 2020)
  • PSHSB Encourages Implementation of Network Reliability Best Practices, Public Notice (October 15, 2019)
  • FCC Issues Report on CenturyLink Network Outage, Report (August 19, 2019)
  •  Webinar on Network Resiliency for Small and Rural Communications Providers:  Discusses Available Resources and Best Practices for Small and Rural Communications Providers Regarding Network Reliability and Security, Webinar (June 17,2019)
  • Level 3 Nationwide Outage, October 4, 2016, Report (March 13, 2018)
  • PSHSB Encourages Industry to Follow Network Reliability Best Practices, Public Notice (April 16, 2018)
  • PSHSB Request Comment on Implenmentation of Signaling System 7 Security Best Practices, Public Notice (April 3, 2018)
  • FCC's PSHSB Encourages Implementation of CSRIC Signaling System 7 Security Best Practices, Public Notice (August 24, 2017)
  • PSHSB Reminds Industry of Network Reliability Best Practices, Public Notice (July 12, 2017)

General Resources

Disaster and Emergency Response

  • Disaster Support for Broadcasters:  Resource list for outreach support, details on how broadcasters can use the Disaster Information Reporting System, logistical coordination assistance, multilingual emergency broadcast support, and other information.
  • Wireless Resiliency Cooperative Framework:  A voluntary industry commitment to promote resilient wireless communications and situational awareness during disasters.
  • DIRS Activations: Communications providers submit reports to the Disaster Information Reporting System during emergencies or disasters, and the Commission publishes reports aggregating the information.

Emergency Alerts

Cybersecurity

 

 

 

 

Updated: 
Wednesday, February 10, 2021