On March 12, 2021, the FCC released a Public Notice about its Text-to-911 Registry, which is a public list of the Public Safety Answering Points (PSAPs or 911 call centers) that can handle 911 communications through text messages.
The FCC has expanded the Text-to-911 Registry, and it now includes PSAPs that can handle 911 communications through real-time text (RTT) technology.
The updated Text-to-911 Registry is available at https://www.fcc.gov/files/text-911-master-psap-registryxlsx. PSAPs are not required to use the Text-to-911 Registry; they may also request text-to-911 or RTT-to-911 service by providing written notification to the service provider.
For general information about real-time text, visit: www.fcc.gov/rtt. For general information about Text-to-911, visit: https://www.fcc.gov/consumers/guides/what-you-need-know-about-text-911. For further information on the Text-to-911 Registry, contact Brenda Boykin, Attorney Advisor, Policy and Licensing Division, PSHSB, at (202) 418-2062 or Brenda.Boykin@fcc.gov. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).