On March 25, 2022, the FCC released an Order extending temporary waivers through June 30, 2022, for telecommunications relay service (TRS) providers to ensure relay services remain available during the ongoing COVID-19 pandemic.
These waivers allow TRS providers flexibility to deal with reduced staffing and increased call volumes, to enable more of their employees to provide services from their homes, to expand the pool of communications assistants qualified to provide American Sign Language interpretation services for Video Relay Service (VRS), and to allow registered VRS users who are abroad to make calls to the U.S. during the pandemic.
Links to Order:
General information on TRS is available at https://www.fcc.gov/trs. For further information, please contact Joshua Mendelsohn, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 559-7304 (voice or videophone) or Joshua.Mendelsohn@fcc.gov.