The Internet allows businesses of all sizes and from any location to reach new and larger markets and provides opportunities to work more efficiently by using computer-based tools. Whether a company is thinking of adopting cloud computing or just using email and maintaining a website, cybersecurity should be a part of the plan. Theft of digital information has become the most commonly reported fraud, surpassing physical theft. Every business that uses the Internet is responsible for creating a culture of security that will enhance business and consumer confidence. In October 2012, the FCC re-launched the Small Biz Cyber Planner 2.0, an online resource to help small businesses create customized cybersecurity plans.
The FCC also released an updated one-page Cybersecurity Tip Sheet. The quick resource features new tips on creating a mobile device action plan and on payment and credit card security.
Securing, Empowering Small Business with Technology
The FCC convened a roundtable on May 16, 2011, with leaders from across the public and private sectors to deliver the latest and most effective cybersecurity strategies to small business owners across the country.
Visit the Cybersecurity Roundtable event page for more information about the May 16, 2011, event, including links for the News Release, Factsheet, and playback of the recorded video webcast of the event.
In addition, the agency released a Cybersecurity Tip Sheet, which outlines the top ten ways entrepreneurs can protect their companies – and customers – from cyber attack.
10 Cyber Security Tips for Small Business
Broadband and information technology are powerful factors in small businesses reaching new markets and increasing productivity and efficiency. However, businesses need a cybersecurity strategy to protect their own business, their customers, and their data from growing cybersecurity threats.
1. Train employees in security principles
Establish basic security practices and policies for employees, such as requiring strong passwords, and establish appropriate Internet use guidelines that detail penalties for violating company cybersecurity policies. Establish rules of behavior describing how to handle and protect customer information and other vital data.
2. Protect information, computers, and networks from cyber attacks
Keep clean machines: having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats. Set antivirus software to run a scan after each update. Install other key software updates as soon as they are available.
3. Provide firewall security for your Internet connection
A firewall is a set of related programs that prevent outsiders from accessing data on a private network. Make sure the operating system's firewall is enabled or install free firewall software available online. If employees work from home, ensure that their home system(s) are protected by a firewall.
4. Create a mobile device action plan
Mobile devices can create significant security and management challenges, especially if they hold confidential information or can access the corporate network. Require users to password-protect their devices, encrypt their data, and install security apps to prevent criminals from stealing information while the phone is on public networks. Be sure to set reporting procedures for lost or stolen equipment.
5. Make backup copies of important business data and information
Regularly backup the data on all computers. Critical data includes word processing documents, electronic spreadsheets, databases, financial files, human resources files, and accounts receivable/payable files. Backup data automatically if possible, or at least weekly and store the copies either offsite or in the cloud.
6. Control physical access to your computers and create user accounts for each employee
Prevent access or use of business computers by unauthorized individuals. Laptops can be particularly easy targets for theft or can be lost, so lock them up when unattended. Make sure a separate user account is created for each employee and require strong passwords. Administrative privileges should only be given to trusted IT staff and key personnel.
7. Secure your Wi-Fi networks
If you have a Wi-Fi network for your workplace, make sure it is secure, encrypted, and hidden. To hide your Wi-Fi network, set up your wireless access point or router, so it does not broadcast the network name, known as the Service Set Identifier (SSID). Password protect access to the router.
8. Employ best practices on payment cards
Work with banks or processors to ensure the most trusted and validated tools and anti-fraud services are being used. You may also have additional security obligations pursuant to agreements with your bank or processor. Isolate payment systems from other, less secure programs and don't use the same computer to process payments and surf the Internet.
9. Limit employee access to data and information, limit authority to install software
Do not provide any one employee with access to all data systems. Employees should only be given access to the specific data systems that they need for their jobs, and should not be able to install any software without permission.
10. Passwords and authentication
Require employees to use unique passwords and change passwords every three months. Consider implementing multi-factor authentication that requires additional information beyond a password to gain entry. Check with your vendors that handle sensitive data, especially financial institutions, to see if they offer multi-factor authentication for your account.
Cybersecurity Resources for Small Businesses
The descriptions and links below are provided for informational purposes only. The FCC does not endorse any non-FCC product or service and is not responsible for the content of non-FCC websites, including their accuracy, completeness, or timeliness.
The FCC's Cybersecurity and Small Business page provide links to information about government agencies and private that have educational resources and tools related to cybersecurity. If you would like information about your organization included in the Clearinghouse, please send an e-mail with a brief description and Internet link to your organization's resource along with your contact information, to firstname.lastname@example.org.
- What Small Business Owners Need to Know About Cybersecurity, Entrepreneur Magazine
- 3 Biggest Cybersecurity Threats Facing Small Businesses Right Now, Entrepreneur Magazine
- Free training materials, security configuration guides from Internet Security Alliance
- Symantec Security Solutions for Small Business
- McAfee Security Solutions for Small Business
- Microsoft Cybersecurity Tips and Technology for Small Businesses
- Small Business Solutions from StopBadware
- U.S. Chamber of Commerce Internet Security Essentials for Businesses 2.0
- FICO and U.S. Chamber of Commerce Assessment of Cyber Security Risk Report
- FICO Cyber Risk Assessment Score
- "Small Business Big Threat" from the Michigan Small Business Development Corporation
U.S. Government Resources and Activities
Cybersecurity is one of the most serious economic and national security challenges we face as a nation, but one that we as a government or as a country are not adequately prepared to counter. Read about the Comprehensive National Cybersecurity Initiative.
- NIST briefing on Cybersecurity for Small Businesses
- SBA, NIST and FBI partnership on Cybersecurity for small businesses
- Federal Trade Commission (FTC) – Identity Theft Information
- FTC Cybersecurity for Small Business
- NIST Computer Security Resource Center – Small & Medium Businesses (SMB)
- NIST Small Business Information Security: The Fundamentals
- U.S. Department of Homeland Security Cyber Security Resources
- DHS testimony before the House on Committee on Homeland Security Subcommittee on Cybersecurity, Infrastructure Protection, and Security Technologies
- NIH Free Online User Training (non-DOD version)
- National Cyber Security Alliance (NCSA) Small & Medium Sized Business Resources
- NCSA Free online security checkups
- SBA Small Business Technology Coalition
- NCSA & SBA Small Business Resources
- Cybercrime Support Network
- FCC Cybersecurity Roundtable: Protecting Small Businesses
- SCORE – How to Protect Your Small Business from a Cyber Attack
- SCORE – Small Business Cybersecurity Preparedness 101 (Webinar)
- SCORE – Internet Security Challenges for Small Business (Webinar)
- National Initiative for Cybersecurity Education