Many older wireless phones are equipped with a pre-activated 911 auto-dial feature, which can lead to accidental dialing of 911. Accidental 911 calls can cause public safety personnel and resources to be diverted from real emergencies.
You can help reduce accidental 911 calls by locking your keypad. You may also consider turning off the 911 auto-dial feature if your phone has one. Check your device settings, user manual or the manufacturer's website to learn how.
Learn more about Wireless 911 Service.
Printable Version
Avoid Making Accidental Wireless 911 Calls (pdf)
Alternate Format Requests
People with print disabilities may request braille, large print, or screen-reader friendly versions of this article via the email form at fcc504@fcc.gov. For audio and other access, use the "Explore Accessibility Options" link.
Consumer Help Center
Learn about consumer issues - visit the FCC's Consumer Help Center at fcc.gov/consumers
File a Complaint with the FCC
Visit our Consumer Complaint Center at consumercomplaints.fcc.gov to file a complaint or tell us your story.