Consumer Information Session: What the FCC's Consumer Help Center Can Do for You
The Federal Communications Commission's Consumer and Governmental Affairs Bureau hosted this Consumer Information Webinar which provided information about the FCC's online Consumer Help Center (CHC). The CHC has several consumer education features that allow consumers to search for consumer guides, access the Consumer Complaint Center and view complaint data via the Consumer Data Center. This webinar provided detailed information about the CHC's features and gave instructions on how to navigate each section of the website. This information is valuable to consumers because it explains various ways that consumers can address their current or future telecommunications concerns and issues.
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Agenda
1:00 p.m. - 1:05 p.m. Welcome
Rebecca Lockhart, Consumer Education and Outreach Specialist, Consumer Affairs and Outreach Division, Consumer and Governmental Affairs Bureau
1:05 p.m. - 1:15 p.m. FCC's Consumer Help Center: An Overview
Michael Snyder, Deputy Chief, Web and Print Publishing Division, Consumer and Governmental Affairs Bureau
1:15 p.m. - 1:35 p.m. Demonstration of the FCC Consumer Complaint Center
James Brown, Consumer Data Officer, Consumer Inquiries and Complaints Division, Consumer and Governmental Affairs Bureau
1:35 p.m. - 1:45 p.m. How to File an Informal Complaint Related to Access for People with Disabilities
Robert McConnell, Telecommunications Accessibility Specialist, Disability Rights Office, Consumer and Governmental Affairs Bureau
1:45 p.m. – 2:00 p.m. Questions and Closing