Webinar: Information for Older American Consumers

2:00 pm - 3:00 pm EDT

The FCC hosted this webinar on May 15 to share helpful consumer information with older Americans, their families and loved ones. During the webinar FCC and AARP representatives provided tips and resources to raise awareness about caller ID spoofing scams that target older Americans, along with empowering information on other consumer topics, including:

This webinar was free and will be archived on this page.


Opening Remarks:  Ed Bartholme, Associate Bureau Chief, Consumer and Governmental Affairs Bureau, FCC

Broadcast Transition:  Jean Kiddoo, Chair, Incentive Auction Task Force, FCC

Robocalls:  Dan Stepanicich, Attorney Advisor, Enforcement Bureau, FCC

Asian Americans Fraud:  Ron Mori, Senior Advisor, Community States and National Affairs – Multicultural Leadership, AARP

Telehealth:  Dr. Chris Gibbons, Senior Health Advisor, Connect2Health Task Force, FCC

FCC Consumer Help Center:  Chantal Virgile, Consumer Education and Outreach Specialist, Consumer and Governmental Affairs Bureau, FCC

For more information, please contact Alma Hughes at or 202-418-1680


Broadcast Transition:  

  • Rescan Assistance Consumer Call Center:  Consumers can access the call center by dialing the toll-free number 1-888-CALL-FCC (1-888-225-5322) and pressing “6” to speak to a help desk representative. The call center operates between the hours of 8:00 a.m. to 1:00 a.m. Eastern time, seven days a week.



FCC Consumer Help Center:

AARP Resources:

  • The Fraud Watch Network provides consumers with access to information about identity theft, investment fraud and the latest scams. Access online at:
  • Consumers can call when they spot a scam or if they suspect they or a family member has fallen victim:  Fraud Watch Network Helpline 1-877-908-3360
  • Facing Fraud or Saving Face? A Survey of Asian Americans and Pacific Islanders 50 years and Older on Fraud and Scams:


Alma Hughes