The FCC received numerous consumer complaints about scammers trying to steal money or personal information by posing as Chinese consulate employees. The callers speak Chinese and have been targeting areas with large Chinese American populations.
Broadband improves lives for people of all ages, from connecting far-flung family members and friends to providing easy online access to a virtual world of goods and services. The FCC provides information about how - and why - you can Get Connected.
Grandparents often have a difficult time saying no to their grandchildren, and con artists know it. Be on alert for scam callers impersonating family members in crisis.
Because phone scams can be multi-lingual, the FCC offers translations of its consumer guides with tips for dealing with different types of scams. Guides are available in Spanish as well as the four Asian and Pacific Islander languages most commonly spoken in the U.S.
Spoofers Target 9/11 Victims' Families
As if to show they hold nothing sacred, bad actors have recently used the September 11th Victim Compensation Fund (VCF) in an attempt to scam consumers in the New York metropolitan area using spoofed caller ID.
Social Security Phone Scams
If a call sounds too good to be true, it probably is. Beware of callers spoofing phone numbers to impersonate government agents. These scammers are after your money or personal information.
Taking Aim at Illegal Robocalls
The FCC and FTC co-hosted an Expo for consumers on April 23 in Washington. Exhibitors showcased technologies, devices and applications to minimize or eliminate illegal robocalls.
Fake Jury Duty Shakedowns
Scammers - often using caller ID spoofing - are impersonating law officers and threatening unwary consumers with fines or jail unless they immediately make payment for "missing jury duty."
Fighting Illegal Robocalls
The FCC and FTC co-hosted a Joint Policy Forum highlighting the actions the agencies and others have taken to fight the scourge of illegal robocalls.
- Watch Video of the Event (3/23/18)
Phony IRS Scams
Don't be fooled by a spoofed number that appears to be from the IRS. Watch out for this perennial phone scam, which is especially prevalent during tax season.
Consumer and Governmental Affairs Bureau Chief Patrick Webre discusses illegal robocalls, Caller ID spoofing, bill cramming and more.
- Video: CGB Chief Webre on Top Consumer Issues
- Video: Chairman Pai Kicks Off NCPW 2018
- Consumer Alert: 'Neighbor Spoofing' Scam Calls
Wireless Emergency Alerts
WEA is a public safety system that allows customers to receive messages alerting them of imminent threats to safety in their area.
Communicating During Weather Emergencies
Telecommunications tips and other helpful resources to use during and after a natural disaster emergency.
Emergency Communications Tips
What should you do to prepare for a natural disaster emergency? The FCC and FEMA have tips that can help.
- FCC/FEMA Tips for Communicating During an Emergency
- Puerto Rico, U.S. Virgin Islands Updates | Post-Storm Scams
Holiday Consumer Tips Webinar
The FCC and FTC hosted a free webinar to share tips for consumers this holiday season.
- Video: Watch the Webinar | FCC Consumer Advisory
- Video: Chairman Pai - Avoiding Robocalls and Spoofing
Scams Follow Where Disaster Strikes
Scammers are always looking for new victims and, unfortunately, natural disasters leave people at their most vulnerable.
Spoofing and Caller ID
You may not be able to tell right away if an incoming call is spoofed. If you're suspicious about a call, don't respond to any requests for personal information and hang up.