CTExcel Customers Need to Switch to a New Service Provider by January 3, 2022

繁體中文 (Traditional Chinese) |  简体中文 (Simplified Chinese)

In light of potential security threats to the nation's telecommunications infrastructure, the Federal Communications Commission has ordered China Telecom (Americas) Corporation (CTA) to discontinue any domestic or internatonal telecommunications services within the United States by January 3, 2022. CTA offers consumers mobile service under the brand name "CTExcel," as a Mobile Virtual Network Operator (MVNO).

How Does the FCC Action Affect CTA's Customers?

CTA customers, which include individuals and businesses currently purchasing CTA's telecommunications services, will need to find other service providers or understand that their service will stop on January 3, 2022. As required by the FCC, CTA must stop providing the service by January 3, 2022.

What Notice Is CTA Required to Provide Its Customers?

  • CTA may notify its CTExcel customers in writing or by a text message to their mobile number at least 30 days before discontinuing service.
  • CTA must provide all other affected customers with written notice of service discontinuance at least 30 days before discontinuing service.

How Can CTExcel's Customers Stay Connected?

CTExcel's customers have various other options for domestic and international mobile services, including for calls to China. A partial list of mobile service providers is included below. Contact a provider to learn more about switching your service. In most instances, you will be able to keep your existing phone number when you change service providers. For more information, see the FCC's Consumer Guide: Porting: Keeping Your Phone Number When You Change Providers. CTA may provide you with options for continuing your current services with another provider.

The following list is intended to assist consumers and is not a complete list of all providers. The FCC is not endorsing the products or services of any provider by including the company on this list.

For additional information on making international calls, see these FCC consumer guides:

The protection of national security is an integral part of the Commission's mission. The FCC revoked and terminated CTA's authority to provide domestic interstate and international telecommunications services within the United States under section 214 of the Communications Act. This Consumer Guide is available on the FCC's website in English, Simplified Chinese, and Traditional Chinese.

Printable Version

CTA Consumer Guide (pdf)







Date Last Updated/Reviewed:

Alternate Format Requests

People with print disabilities may request braille, large print, or screen-reader friendly versions of this article via the email form at fcc504@fcc.gov For audio and other access, use the "Explore Accessibility Options" link.


Consumer Help Center

Learn about consumer issues - visit the FCC's Consumer Help Center at fcc.gov/consumers



File a Complaint with the FCC

File Your Complaint

Visit our Consumer Complaint Center at consumercomplaints.fcc.gov   to file a complaint or tell us your story.