About the Division
The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.
Advertisements promoting 5G networks have become commonplace, but recent research suggests consumers still have questions. When will 5G service be available? Will I need a new device? We answer these and other frequently asked questions in the FCC’s new 5G Consumer FAQ.
- 5G stands for fifth generation, and is the term used to describe the next generation of mobile communications. 5G promises much faster data rates with lower latency, or delays in transmitting data.
- Your 4G phone will still work, and 4G networks will continue to be supported. If you still have a 3G device, check with your carrier for details about their timelines for phasing out 3G services.
- Before buying a 5G device, check on 5G service availability where you live and work.
- 5G Wi-Fi is not the same as 5G mobile service.
- The FCC believes that 5G deployment will provide real and important benefits to American consumers. Learn more about the FCC’s 5G FAST Plan, our strategy to facilitate US 5G deployment.
Consumer Education Materials
Consumer Guide Translations
Many FCC Consumer Guides are available in other languages.
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