About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff


One-Ring Scams

For illegal robocallers, the goal isn’t always getting you to answer.  Sometimes, it’s getting you to call back. One-ring calls may sense of urgency and a call back.  If you call back, you risk being connected to a phone number outside the U.S.  As a result, you many wind up being charged a fee for connecting, along with significant per-minute fees for as long as you stay on the call.  These charges may show up on your bill as premium services, international calling, or toll-calling.

Check out our consumer guide for more information.

Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center


September Kids Booklet coverKids Activities

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends.

CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.


Contact Us

Click below to send us an an email with any questions or comments.

Upcoming Events


Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

Submit a request




Wednesday, September 9, 2020