About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

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FCC's January 27-31, 2020 Rural Tour:  Arizona and New Mexico

The Federal Communication Commission’s Consumer Affair and Outreach Division is planning for the January 2020 Rural Tour through Arizona and New Mexico.  This will be the sixth in a series of trips designed to build partnerships with local consumer groups and to hear directly from local consumers and community members about their telecommunication concerns.

During their travels to various cities and towns, the team will meet with community leaders and groups to share information and resources regarding telecommunication issues that affect their daily lives including the latest telecom scams targeting consumers.

Topics cover will include:

  • Robocalls, spoofing and other scams.
  • Telephone bill issues such as slamming and cramming.
  • Remembering to rescan your over-the-air television.
  • Protecting mobile devices from loss or theft.
  • How to navigate the Consumer Help Center when filing informal complaints and comments.  

The Tentative Agenda is highlighted below. Please note that this information is current as of this post. It is subject to change as meetings and/or events are confirmed.

Monday, January 27, 2020:

  • 9:00 a.m. - 10:00 a.m.
    • Non-public meeting with Arizona Commission for the Deaf and Hard of Hearing.
    • Concurrent potential non-public meeting with the Gila River Tribe leaders.  
  • 11:00 a.m. - 11:30 a.m.
    • Non-public meeting at the Ira Hayes Memorial Library.  
  • 1:30 p.m. - 2:30 p.m.
    • Presentation to Arizona Hispanic Chamber of Commerce
  • 3:30 p.m. - 4:30 p.m.
    • Non-public meeting with City Officials in Casa Grande, AZ.  
  • 6:00 p.m. - 7:00 p.m.
    • Public Meeting at Marana Municipal Complex, 11555 W. Civic Center Drive, Marana, AZ 85653

Tuesday, January 28, 2020:                                   

  • 10:00 a.m. - 10:30 a.m.
    • Public Meeting at Oro Valley Library, Naranjo Drive, Oro Valley, AZ 85737
  • Noon - 12:45 p.m.
    •  Non-public meeting with Tuscon, AZ Ward 2 Council Members.
  • 3:00 p.m. - 3:30 p.m.
    • Non-public meeting at the Benson Public Library in Benson, AZ.  
  • 3:45 p.m. - 4:30 p.m.
    • Non-public meeting with Benson Police Chief Paul Moncada. 
  • 6:00 p.m. - 7:00 p.m.
    • Public Meeting with Council Members and residents of Wards 3 and 6, Main Community Room, 3202 E. 1st Street, Tucson, AZ 85716

Wednesday, January 29, 2020:                            

  • 9:30 a.m. - 10:00 a.m.
    •  Non-public meeting with Library Director for Cochise Libraries in Bisbee, AZ.  
  • 10:00 a.m. - 11:00 a.m.
    • Public Meeting with Cochise County Board of Supervisors Work Session, 1415 Melody Lane, Building G, Bisbee, AZ 85603
  • 2:00 p.m. - 3:00 p.m.
    • Public Meeting with City Officials, City of Wilcox, Council Chambers, W Rex Allen Drive, Willcox, AZ 85643
  • 6:00 p.m. - 7:00 p.m.
    • Public Meeting with United Way of SW New Mexico, Location: TBD

Thursday, January 30, 2020:

  • 9:00 a.m. - 10:00 a.m.
    • Public Meeting with Deming-Luna County Chamber of Commerce and City of Deming, 800 E. Pine Street, Deming, NM 88030
  • Concurrent non-public meeting with Luna County Health Council
  • 11:00 a.m. - Noon
    •  Presentation at Deming-Luna County Senior Citizens Center.
  • 2:00 p.m. - 3:00 p.m.
    • Presentation at Sierra Joint Office on Aging – Senior Center.
  • Time TBD:  Brief meeting at Truth or Consequences Library in Truth or Consequences, NM

Friday, January 31, 2020:                                     

  • 11:00 a.m. - 11:45 a.m.
    •  Presentation at Socorro Senior Center in Socorro, NM

 

 Spotlight

Emergency Communications

Watch FCC Video: Don't be scared Be Prepared! Communicating can be challenging during power outages caused by severe weather. Learn how to prepare for such emergencies and what to do when outages occur.

Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends.

CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.

 

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Outreach@fcc.gov

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File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

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Updated: 
Friday, December 13, 2019