Emergency Preparedness

Weather-related emergencies take place when we least expect them. With Hurricane season upon us, the FCC has several tips to keep you connected and informed during a storm.

To prepare for an emergency:

  • Check landline back-up batteries and replace if necessary.
  • Fully charge mobile phones, devices, batteries and portable rechargers.
  • Back up computer data and print out important personal emergency information.
  • Note local emergency and non-emergency numbers.
  • Ask local public safety officials if the 911 call center in your area supports text-to-911.
  • Consider buying a battery-operated, solar powered or hand-cranked radio or portable TV.

During and after an emergency:

  • Seek shelter and monitor emergency broadcasts.
  • Switch phones and devices to power-saving modes and turn off when not in use.
  • Call 911 only when necessary and limit non-emergency calls.
  • Avoid repetitive redialing.  Try texting if calls don’t go through.
  • If evacuated, forward your landline to your cell phone, if possible.

Unfortunately, natural disasters and severe weather create opportunities for scammers to commit fraud.  The FCC’s consumer guide, After Storms, Watch Out for Scams,  provides information on how to decrease your chances of becoming the victim of a scam during when you are most vulnerable.

For more information, please visit fcc.gov/emergency.

Join Us for Our Monthly Consumer Information Call!

CAOD hosts a monthly conference call every second Tuesday of the month to provide consumer information and tips highlighting different topics and scams. 

Upcoming Calls:

October 8, 2019; 2:00 p.m. EDT
Call in Number:  1-888-858-2144
Access Code: 4400448


Please email outreach@fcc.gov to RSVP and receive more information.

Volunteer Day at Food & Friends

CAOD Staff organized a day of service at Food & Friends in Washington DC.  Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.

Food & Friends


Food & Friends

Food & Friends
FCC Consumer Guides in Additional Languages Online!

Several of our FCC Consumer Guides are available in four additional languages:  Tagalog, Vietnamese, Korean, and Chinese.  Topics of the translated guides include robocalls; unauthorized charges on telephone bills; spoofing and caller ID; pre-paid phone cards; local, toll, and long distance calling; slamming; and other important issues.  The guides include links to the FCC’s Consumer Help Center and information about how to reach the FCC’s Consumer Complaint Center.


Upcoming Events






Consumer Connections Videos
  • 5G Wireless Services:  FCC Commissioner Brendan Carr discusses 5G Wireless Services with Keyla Hernandez-Ulloa of the FCC's Consumer and Governmental Affairs Bureau.
  • An Overview of the Broadcast Transition:  FCC Incentive Auctions Task Force Chief, Jean Kiddoo, provides an overview of the ongoing Broadcast Transition for over-the-air television viewers. Consumers will learn what the Broadcast Transition and the importance of rescanning their television sets.


Contact Us:
Click below to send us an an email with any questions or comments.


About The Division
The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.




Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

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Tuesday, October 8, 2019