About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff



Advertisements promoting 5G networks have become commonplace, but recent research suggests consumers still have questions. When will 5G service be available?  Will I need a new device?  We answer these and other frequently asked questions in the FCC’s new 5G Consumer FAQ.

Some highlights:

  • 5G stands for fifth generation, and is the term used to describe the next generation of mobile communications.  5G promises much faster data rates with lower latency, or delays in transmitting data. 
  • Your 4G phone will still work, and 4G networks will continue to be supported. If you still have a 3G device, check with your carrier for details about their timelines for phasing out 3G services.
  • Before buying a 5G device, check on 5G service availability where you live and work.
  • 5G Wi-Fi is not the same as 5G mobile service.
  • The FCC believes that 5G deployment will provide real and important benefits to American consumers.  Learn more about the FCC’s 5G FAST Plan, our strategy to facilitate US 5G deployment.

Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends..


Contact Us

Click below to send us an an email with any questions or comments.

Upcoming Events


Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

Submit a request




Monday, February 3, 2020