About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff


Affordable Connectivity Program

The Affordable Connectivity Program provides a discount of up to $30 per month toward internet service for eligible household and up to $75 per month for households on qualifying Tribal lands. 

The FCC is mobilizing people and organizations to help raise awareness about the ACP.  The materials in our Outreach Toolkit are available for public use, and you can download and customize them to meet your needs.  Eligible households can enroll in the ACP through an approved provider or by visiting AffordableConnectivity.gov.




Affordable Connectivity Program Event Highlights

ACP Lisa

Lisa Gusinelli, Innovator in Residence at Arizona State's ShapingEDU program, hands out FCC-developed public facing material from its Affordable Connectivity Program (ACP) Outreach Toolkit, translated into Haitian Creole in Belle Glade, FL.  

The FCC recently conducted a train-the-trainer event for an upcoming launch of a local outreach initiative centered around the First Haitian Baptist Church of Belle Glade, coordinated and introduced to the FCC by Lisa. That event was part of the FCC's Virtual Event Tour to celebrate 10M households enrolled in the Affordable Connectivity Program (ACP). 

For more information, click here to navigate to the FCC's ACP information page.

News ReleaseFCC Hosts Virtual Event Tour to Promote ACP Enrollment (3/3/22)

To partner with the FCC on future ACP enrollment or training events please contact ACPspeakers@fcc.gov.


Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center



FCC in the ClassroomPlease note: this booklet contains an activity called "TV Pictures In Motion" which involves flipping between two pages.  For best results for this activity, we recommend you print this booklet double-sided.  If that option does not work for you, the activity is on pages 10 and 12 and can still be done by flipping between those two pages or using loose copies of those pages.

Download booklet:  FCC in the Classroom


Additional Kids Activities


    Consumer Guide Translations

    Many FCC Consumer Guides are available in other languages.

    Contact Us

    Click below to send us an an email with any questions or comments.

    Upcoming Events

    • Monthly Consumer Information Call:  November 8, 2022, 2:00 pm ET; RSVP for call information by email at Outreach@fcc.gov

    CAOD Newsletters



    Contact Us

    Please contact us if you have any questions about consumer issues and outreach at the FCC.

    Send an email

    File a Complaint

    File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

    Request a Speaker

    Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

    Submit a request




    Tuesday, October 11, 2022