About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff


What the FCC is Doing In Response to Coronavirus

Scammers are constantly adapting and the recent COVID-19 national emergency is no exception. The FCC has learned of a number of ways fraudsters are seeking to take advantage of consumers.  

From fake testing kits and unproven cures to government imposter scams and work from home schemes, robocall scams are being updated to reflect the current crisis.  These scams prey on our most vulnerable community members and result in financial loss or worse, the use of of potentially dangerous “treatments.” 

The FCC has developed a COVID-19 scams page that includes tips to assist consumers with protecting themselves and their loved ones.  The page includes scam audio and a sample text hoax that was circulating.  We will continue to update the page as we learn about new COVID-19 scams.

We must work together to spread the word about these pernicious scams.  Please share this link with your network or contact us to discuss a joint email message.

For additional consumer information or to schedule additional partnership opportunities (informational webinars, etc.) please email outreach@fcc.gov.

How to Sanitize Your Phone and Other Devices

  • Unplug the device before cleaning.
  • Use a lint-free cloth slightly dampened with soap and water.
  • Don't spray cleaners directly onto the device.
  • Avoid aerosol sprays and cleaning solutions that contain bleach or abrasives.
  • Keep liquids and moisture away from any openings on the device.

Dowload poster and learn more information about cleaning devices here.

Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center


Fun Call Booklet 1 thumbnail  Kids Activities

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends.

CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.


Contact Us

Click below to send us an an email with any questions or comments.

Upcoming Events


Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

Submit a request




Thursday, June 25, 2020