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About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff

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A lot of activities take place during the month of June. CAOD would like to remind you of several resources that are available to distribute in your community.

This is Pride Month. We want consumers to be able to connect with loved ones near and far. Eligible consumers may be able to receive a discount on their phone or internet service by participating in the Lifeline program. The application and eligibility requirements are available on the Universal Service Administrative Company’s website.

June is also National Post-Traumatic Stress Disorder Awareness Month. If you or a loved one need assistance from a crisis counselor, please contact the 988 Suicide and Crisis Lifeline. Find out more information from the FCC.

Hurricane season begins this month and runs through Nov. 30. The FCC and the Federal Emergency Management Agency (FEMA) have tips for communicating during an emergency, including how to prepare for a power outage. FCC video and downloadable public service announcements are also available.

The FCC has updated its consumer-facing information for dialing 211. In many states, dialing "211" provides individuals and families in need with a shortcut through what can be a bewildering maze of health and human service agency phone numbers. By simply dialing 211, those in need of assistance can be referred, and sometimes connected to, appropriate agencies and community organizations. Learn more.

If you are not sure about how to obtain information from the FCC or if you have concerns regarding telecommunications issues, please contact us by calling our toll-free number 888-225-5322 or visiting the Consumer Inquiries and Complaint Center’s website.

We hope you have a wonderful summer.

Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center


FCC in the ClassroomPlease note: this booklet contains an activity called "TV Pictures In Motion" which involves flipping between two pages. For best results for this activity, we recommend you print this booklet double-sided. If that option does not work for you, the activity is on pages 10 and 12 and can still be done by flipping between those two pages or using loose copies of those pages.

Download booklet: FCC in the Classroom

Additional Kids Activities

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.


Contact Us

Click below to send us an an email with any questions or comments.

Upcoming Events

  • Information about Upcoming Events will be sent via email from Outreach@fcc.gov




Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

Submit a request

Tuesday, June 4, 2024