Consumer Affairs and Outreach Division

About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff

Spotlight

CAOD would like to share several resources that are available to distribute in your community during the months of July and August.

July is Disability Pride Month. The FCC Accessibility webpage has information about Commission’s Accessibility Statement, Notice of Rights and other resources. Consumers can also visit the Disability Rights Office Headlines page for important updates. The FCC’s Disability Consumer Guides are available for review or to download.

ADA34. This year marks the 34th Anniversary of the Americans with Disability Act. The FCC focuses on Title IV (Section 255) of the Act.

July Open Meeting. The FCC Open Meeting will take place on July 18, 2024 starting at 10:30 a.m. EDT. It will be streamed live on fcc.gov/live and the FCC YouTube channel. See the meeting agenda and other resources.

August Open Meeting. The FCC Open Meeting for August is scheduled for August 7, 2024, starting at 10:30 a.m. EDT. Information will be posted on the meeting page as it becomes available.

Hurricane season continues through July and August and runs through Nov. 30. The FCC and the Emergency Management Agency (FEMA) have tips for communicating during an emergency, including how to prepare for a power outage. FCC video and downloadable public service announcements are also available.

Schools and Library Cybersecurity Pilot Program. Organizations interested in learning about the Schools and Libraries Cybersecurity Pilot Program, which will provide up to $200 million to selected participants over a three-year term to purchase a wide variety of cybersecurity services and equipment, should visit the program’s webpage for more information.

If you are not sure about how to get information from the FCC or if you have concerns regarding telecommunications issues, please contact us by calling our toll-free number 888-225-5322 or visiting the Consumer Inquiries and Complaint Center’s website.

We hope you continue to have a wonderful summer.

Consumer Education Materials

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center

FCC in the Classroom Please note: this booklet contains an activity called "TV Pictures In Motion" which involves flipping between two pages. For best results for this activity, we recommend you print this booklet double-sided. If that option does not work for you, the activity is on pages 10 and 12 and can still be done by flipping between those two pages or using loose copies of those pages.