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Smart Device Theft Prevention

SDTP The theft of wireless devices, particularly smartphones, is sharply on the rise across the country. The high resale value of these high-tech phones and the personal information contained on the device that could be used by identity thieves has made smart devices a prime target. Wireless devices include tablets, smart watches, and smart bands to name a few. The FCC has put together a list of resources to create a toolkit for consumers with information about smart device theft prevention. This toolkit includes information about securing your smart device as well as how to prevent smart device theft. Also, these resources tell consumers what to do if they lose their smart devices or if they are stolen.

Toolkit on Smart Device Theft Prevention

Toolkit Downloads

Related Links

Blog: Preventing Smart Phone Theft & Protecting Your Personal Information by: Kris Monteith, Acting Chief, Consumer and Governmental Affairs Bureau

As you prepare for your summer travel the Federal Communications Commission reminds consumers of the importance of protecting your smart devices from theft and International Roaming.

Before you depart for your summer vacation, below are tips for protecting your smart devices.

To see our tips for consumers, please click here:

Summer Travel Smart Device Roaming Tips

FCC Lauches Webinar Series for Older Americans and Digital Literacy


In honor of Older Americans Month, the Federal Communications Commission hosted the first in a series of webinars created with several key partners to highlight resources for professionals who work with seniors to address their digital literacy and broadband adoption needs.

For more information about the webinar and to view the presentations, please visit:

Webinar for Older Americans Month

Related Resources

FCC at AARP’s Life @50+ AARP National Expo


Representatives from the Consumer Affairs and Outreach Division exhibited at this year’s AARP National Conference in Miami, FL, May 14 to 16. We spoke with hundreds of the thousands of attendees discussing the telecommunications issues that affect them daily. Many were interested in safeguarding their mobile devices while others wanted to better understand their phone bill. A lot of consumers were interested in how to stop robocalls. After Consumer and Governmental Affairs Associate Bureau Chief Roger Goldblatt’s presentation, some attendees were motivated to file complaints against their telephone service provider using our new and improved Consumer Help Center. We also registered attendees to the National Do Not Call Registry. We look forward to continuing to provide older Americans with information and assistance.

FCC Conducts Webinar on Consumer Issues


On March 31, 2015, Celeste McCray (left) and Deandrea Wilson (right) of the FCC’s Consumer Affairs and Outreach Division conducted a webinar on the FCC’s newly-launched Consumer Help Center and Smart Device Theft Prevention. The webinar was targeted at grassroots entities who help deliver consumer-orented information to clients and partners. Please join us for future webinars, which will be soon be listed in our events section.

Powerpoint presentation on Smart Device Theft Protection: Powerpoint
PDF of Powerpoint

FCC Co-hosts Community Forum on Accessible Information and Communication Technology


Recognizing the importance of accessible information and communication technology (ICT) to young adults with disabilities, the Washington Metro Disabled Students Collective (WMDSC) and the Accessibility and Innovation Initiative of the Federal Communications Commission (FCC) hosted a "Community Forum on Accessible ICT" on April 3, 2015. FCC staff, students with disabilities, and other community members discussed learning management systems, videos, mobile apps, social media, and other technologies that help young adults with disabilities communicate in school, social, and job settings. Panelists and attendees discussed current problems with ICT accessibility and proposed collaborative solutions.

Please click here to read a blog about the event written by Jamal Mazrui , Director, FCC Accessibility and Innovation Initiative:


FCC Launches Consumer Help Center

Consumer Help Center

The Federal Communications Commission launched a new online Consumer Help Center that will more efficiently link consumers to the information they need, as well as make it easier for consumers to file complaints and get responses to their concerns.
The Consumer Help Center is part of the FCC’s broader efforts to reform its processes to better serve the public. By quickly and efficiently managing consumer complaints, the FCC will help protect consumers and give them a greater voice in its policy initiatives to improve communications services for all.
The Consumer Help Center can be found at


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