AccessInfo E-mail List

  • How to Subscribe/Unsubscribe (July 30, 2018)

Affordable Connectivity Program

  • What You Need to Know (December 31, 2021)


Americans with Disabilities Act

  • 30th Anniversary of the ADA (July 24, 2020)

ASL Consumer Support Line

 

  • General Information (January 12, 2022)



Broadcast Television and Post Incentive Auction Transition

  • Frequently Asked Questions (April 19, 2018)



Closed Captioning

  • General Guidance (June 19, 2018)

     

  • Exemptions (June 19, 2018)

     

  • Caption Quality Requirements (June 19, 2018)

     

  • Filing a Complaint (June 19, 2018)



Consumer Complaints

  • How to File a Complaint with the FCC (February 20, 2020)

COVID-19 Consumer Scams

  • General Information (November 18, 2020)

 

Direct Video Calling

  • About Direct Video Calling (December 6, 2016)



Disability Rights Office

  • Introduction to the Disability Rights Office (December 17, 2020)



 

Emergency Broadband Benefits Program
  • Announcement (May 10, 2021)
 

 

Emergency Connectivity Fund

  • What Does It Do and How Can It Help Schools and Libraries (June 21, 2021)

Emergency Preparedness

  • About Accessible Televised Emergency Information (August 14, 2019)

 

  • About Emergency Communications – Preparing for Network Outages (August 21, 2019)
  • About Emergency Communications – What to Do During A Network Outage (August 21, 2019)



Lifeline

  • Lifeline - Consumer Guide (September 11, 2020)



Real-Time Text

  • Real-Time Text (September 13, 2017)



Text to 911 for Emergencies

  • Text to 911 for Emergencies (October 14, 2014)



Telecommunications Relay Services

  • Telecommunications Relay Services (July 21, 2021)

     

Video Relay Services
  • Using VRS While Out of US (September 27, 2022)

     

  • 2017 Video Relay Service (VRS) Improvement Order (June 23, 2017)
  • This video is presented in American Sign Language with English captions and no audio track. Click on the link to view the transcript: https://www.youtube.com/watch?v=cq0Xqt3uZBQ

    User Registration

    • April 30 Deadline for TRS User Registration (April 13, 2018)

       

    • What is the User Registration Database? (September 21, 2015)

       

    • Why is the FCC doing this? (September 21, 2015)

       

    • What are the new registration requirements? (September 21, 2015)

       

    • How will this affect me? (September 21, 2015)

       

    • Why must I provide my last four digits of my social security number (SSN)?  (September 21, 2015)

       

    • What if I don’t have a SSN? (September 21, 2015)

       

    • What will the FCC do with my information? (September 21, 2015)

       

    • What if I don’t want to give my SSN? (September 21, 2015)

       

    • Can I use VRS if I decide not to give my SSN? (September 21, 2015)

       

  • Check In Before You Port Out (September 21, 2015)

     

  • VRS Reform

    • Part 1 (June 10, 2013)

       

    • Part 2 (June 10, 2013)

       

Broadband Access

  • Broadband

     

 

Updated: 
Wednesday, September 28, 2022