American Sign Language (ASL) Video Library

• How to Subscribe/Unsubscribe (July 30, 2018)

Affordable Connectivity Program

Americans with Disabilities Act

• 30th Anniversary of the ADA (July 24, 2020)

• General Information (January 12, 2022)

Broadcast Television and Post Incentive Auction Transition

• Frequently Asked Questions (April 19, 2018)

Closed Captioning

• General Guidance (June 19, 2018)

   

• Exemptions (June 19, 2018)

   

• Caption Quality Requirements (June 19, 2018)

   

• Filing a Complaint (June 19, 2018)

Consumer Complaints

• How to File a Complaint with the FCC (February 20, 2020)

COVID-19 Consumer Scams

• General Information (November 18, 2020)

Direct Video Calling

• About Direct Video Calling (December 6, 2016)

Disability Rights Office

• Introduction to the Disability Rights Office (December 17, 2020)

• Announcement (May 10, 2021)

Emergency Connectivity Fund

• What Does It Do and How Can It Help Schools and Libraries (June 21, 2021)

Emergency Preparedness

• About Accessible Televised Emergency Information (August 14, 2019)

• About Emergency Communications – Preparing for Network Outages (August 21, 2019)

• About Emergency Communications – What to Do During A Network Outage (August 21, 2019)

Lifeline

• Lifeline - Consumer Guide (September 11, 2020)

Real-Time Text

• Real-Time Text (September 13, 2017)

Lifeline

• Lifeline - Consumer Guide (September 11, 2020)

Request for Dispute Assistance

• Request for Dispute Assistance (February 27, 2023)

Text to 911 for Emergencies

• Text to 911 for Emergencies (October 14, 2014)

Telecommunications Relay Services

• Telecommunications Relay Services (July 21, 2021)

   

• Using VRS While Out of US (September 27, 2022)

   

• 2017 Video Relay Service (VRS) Improvement Order (June 23, 2017)

• This video is presented in American Sign Language with English captions and no audio track. Click on the link to view the transcript: https://www.youtube.com/watch?v=cq0Xqt3uZBQ

  User Registration

  • April 30 Deadline for TRS User Registration (April 13, 2018)

     

  • What is the User Registration Database? (September 21, 2015)

     

  • Why is the FCC doing this? (September 21, 2015)

     

  • What are the new registration requirements? (September 21, 2015)

     

  • How will this affect me? (September 21, 2015)

     

  • Why must I provide my last four digits of my social security number (SSN)?  (September 21, 2015)

     

  • What if I don’t have a SSN? (September 21, 2015)

     

  • What will the FCC do with my information? (September 21, 2015)

     

  • What if I don’t want to give my SSN? (September 21, 2015)

     

  • Can I use VRS if I decide not to give my SSN? (September 21, 2015)

     

• Check In Before You Port Out (September 21, 2015)

   

• VRS Reform

  • Part 1 (June 10, 2013)

     

  • Part 2 (June 10, 2013)

     

Broadband Access

• Broadband