AccessInfo E-mail List

  • How to Subscribe/Unsubscribe (July 30, 2018)

Affordable Connectivity Program

  • What You Need to Know (December 31, 2021)

Americans with Disabilities Act

  • 30th Anniversary of the ADA (July 24, 2020)

ASL Consumer Support Line

  • General Information (January 12, 2022)

Broadband Access

  • Access to High-Speed Internet (September 15, 2023)

Broadband 2009 Field Hearing

  • Broadband

Broadcast Television and Post Incentive Auction Transition

  • Frequently Asked Questions (April 19, 2018)

Closed Captioning

  • General Guidance (June 19, 2018)
  • Exemptions (June 19, 2018)
  • Caption Quality Requirements (June 19, 2018)
  • Filing a Complaint (June 19, 2018)

Consumer Complaints

  • How to File a Complaint with the FCC (February 20, 2020)

COVID-19 Consumer Scams

  • General Information (November 18, 2020)

Data Caps Stories Portal

  • FCC Launches Data Cap Stories Portal (American Sign Language) (June 30, 2023)

Direct Video Calling

  • About Direct Video Calling (December 6, 2016)

Disability Rights Office

  • Introduction to the Disability Rights Office (December 17, 2020)

Emergency Broadband Benefits Program

  • Announcement (May 10, 2021)

Emergency Connectivity Fund

  • What Does It Do and How Can It Help Schools and Libraries (June 21, 2021)

Emergency Preparedness

  • About Accessible Televised Emergency Information (August 14, 2019)
  • About Emergency Communications – Preparing for Network Outages (August 21, 2019)
  • About Emergency Communications – What to Do During A Network Outage (August 21, 2019)

Lifeline

  • Lifeline - Consumer Guide (September 11, 2020)

Real-Time Text

  • Real-Time Text (September 13, 2017)

Request for Dispute Assistance

  • Request for Dispute Assistance (February 27, 2023)

Text to 911 for Emergencies

  • Text to 911 for Emergencies (October 14, 2014)

Telecommunications Relay Services

  • Telecommunications Relay Services (July 21, 2021)

Video Relay Services

  • Using VRS While Out of US (September 27, 2022)
  • 2017 Video Relay Service (VRS) Improvement Order (June 23, 2017)
    This video is presented in American Sign Language with English captions and no audio track. View the transcript.


    User Registration
     
    • April 30 Deadline for TRS User Registration (April 13, 2018)
    • What is the User Registration Database? (September 21, 2015)
    • Why is the FCC doing this? (September 21, 2015)
    • What are the new registration requirements? (September 21, 2015)
    • How will this affect me? (September 21, 2015)
    • Why must I provide my last four digits of my social security number (SSN)? (September 21, 2015)
    • What if I don’t have a SSN? (September 21, 2015)
    • What will the FCC do with my information? (September 21, 2015)
    • What if I don’t want to give my SSN? (September 21, 2015)
    • Can I use VRS if I decide not to give my SSN? (September 21, 2015)
    • Can I use VRS if I decide not to give my SSN? (September 21, 2015)
  • Check In Before You Port Out (September 21, 2015)

VRS Reform

  • Part 1 (June 10, 2013)
  • Part 2 (June 10, 2013)

 

Updated:
Friday, September 15, 2023