Telecommunications Consumers Division: (202) 418-7320
Division Chief:Kristi Thompson
Deputy Chief (Accessibility Issues):Sharon Lee
Deputy Chief (Privacy, Unfair/Deceptive Practices):Shana Yates
Assistant Chief (Unwanted Communications):Jane van Benten
Assistant Chief (Unwanted Communications):Daniel Stepanicich

The Telecommunications Consumers Division (TCD) is responsible for protecting consumers from fraudulent, misleading, and other harmful practices by companies engaged in various telecommunications-related activities, manufacturers of telecommunications equipment, telemarketers, and companies distributing unsolicited advertisements. TCD is also responsible for investigating violations that impact privacy, data security, and cybersecurity concerns. TCD’s enforcement actions help to ensure that all consumers have access to telecommunications services and equipment, and are able to make informed choices about such services.


General Enforcement Areas


Private Entity Robocall and Spoofing Complaint Portal

  • Private entities may submit information about robocalling and spoofing incidents to the Enforcement Bureau by using the Private Entity Robocall and Spoofing Complaint Portal. A private entity is any entity other than (1) an individual natural person or (2) a public entity.


Thursday, July 13, 2023