|Telecommunications Consumers Division: (202) 418-7320|
|Division Chief:||Kristi Thompson|
|Deputy Chief (Accessibility Issues):||Sharon Lee|
|Deputy Chief (Privacy, Unfair/Deceptive Practices):||Shana Yates|
|Assistant Chief (Unwanted Communications):||Mary Romano|
|Assistant Chief (Unwanted Communications):||Lisa Zaina|
The Telecommunications Consumers Division (TCD) is responsible for protecting consumers from fraudulent, misleading, and other harmful practices by companies engaged in various telecommunications-related activities, manufacturers of telecommunications equipment, telemarketers, and companies distributing unsolicited advertisements. TCD is also responsible for investigating violations that impact privacy, data security, and cybersecurity concerns. TCD’s enforcement actions help to ensure that all consumers have access to telecommunications services and equipment, and are able to make informed choices about such services.
General Enforcement Areas
- Accessibility: Ensuring Equal Access to Services for Persons with Disabilities
- Privacy/Data Security/Cybersecurity: Customer Proprietary Network Information
- Unfair and Deceptive Practices by Telecommunications Providers
- Unwanted Communications: Robocalls, Caller ID Spoofing, Do-Not-Call Registry, and Junk Faxes
- Private entities may submit information about robocalling and spoofing incidents to the Enforcement Bureau by using the Private Entity Robocall and Spoofing Complaint Portal. A private entity is any entity other than (1) an individual natural person or (2) a public entity.