Points of Contact for the carriers who provide relay services. (Alphabetical by company).
If you do not see your carrier or provider listed, or encounter a problem, first contact the Relay Services Administrator within your state at Relay Services Points of Contact before contacting the FCC's Consumer & Governmental Affairs Bureau via email at TRS_POC@fcc.gov.
To update changes in contact/service provider information, please send an email listing the requested changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
- ASL Services Holdings, LLC (branded as GlobalVRS)
(Conditionally certified for VRS)
Gabrielle Joseph, VP Operations
ASL Services Holdings, LLC
3700 Commerce Blvd
Kissimmee, FL 34741
Telephone Numbers: Voice: 407-518-7900 ext 321; Fax: 407-518-7903
Email: Gabrielle@aslservices.com
Website: https://www.globalvrs.com - CaptionMate LLC
(Conditionally certified for IP Captioned Telephone)
Beryl Bucher, CAPTIONMATE, Director
CaptionMate LLC
6131 Preservation Dr Chattanooga, TN 37416
Telephone Numbers: Voice: 1-800-426-3738; Fax: 1-800-325-8871; TTY Toll-Free: 800-772-2889; TTY Local: 423-629-3466
E-mail: support@captionmate.com
Website: https://www.captionmate.com/ - ClearCaptions, LLC
(Conditionally certified for IP CTS)
Michael Strecker, Vice President of Regulatory and Strategic Policy
ClearCaptions, LLC
3010 Lava Ridge Court Suite 200
Roseville, CA 95661
Telephone Number: 916-274-8429
Email: mike.strecker@clearcaptions.com
Website: http://www.clearcaptions.com - Convo Communications, LLC
(VRS)
Jeff Rosen, General Counsel
Convo Communications, LLC
6601 Owens Drive, #155
Pleasanton, CA 94588
Telephone number: 240-406-7238
Email: jeff@convorelay.com
Website: https://www.convorelay.com - Hamilton Relay, Inc.
(Conditionally certified for IP Captioned Telephone)
Dixie Ziegler, Vice President of Relay,
Hamilton Relay, Inc.
1006 12th Street
Aurora, NE 68818
Telephone Numbers: Voice/TTY 402-694-5101; Fax 402-694-5037;
Email: dixie.ziegler@hamiltonrelay.com
Website: https://www.hamiltonrelay.com and www.hamiltoncaptel.com - InnoCaption
(Conditionally certified for IP Captioned Telephone)
Cristina Duarte, Director of Regulatory Affairs
InnoCaption
6281 Beach Blvd, Ste 304
Buena Park, CA 90621
Telephone Number: 571-210-7687
Email: Regulatory@innocaption.com
Website: https://www.innocaption.com - MachineGenius, Inc.
(Conditionally certified for IP Captioned Telephone)
Erik Strand
MachineGenius Office of Consumer Inquiries
838 Washington Street
Holliston, MA 01746
Telephone: (508) 213-3022
Facsimile: (508) 213-3083
E-Mail: feedback@machinegenius.com
Website: https://www.machinegenius.com - Sorenson Communications, LLC (branded as Sorenson VRS and CaptionCall)
(Conditionally certified for VRS and IP Captioned Telephone - no longer providing IP Relay)
Michael D. Maddix, Director of Government and Regulatory Affairs
Sorenson Communications, LLC
4192 South Riverboat Road
Salt Lake City, UT 84123
Telephone Numbers: Voice: 801-287-9461; Fax: 801-287-9401
Email: mmaddix@sorenson.com
Websites: https://www.sorenson.com and https://www.captioncall.com - Sprint (branded as T-Mobile)
(Conditionally certified for IP Relay and IP Captioned Telephone Service)
Scott R. Freiermuth, Government Affairs
T-Mobile Accessibility/Sprint Communications Company/Sprint Local Exchange Companies:
P.O. Box 29230
Shawnee Mission, KS 66201
Telephone numbers: Voice: 913-315-8521; Fax: 913-315-0785
Email: Scott.R.Freiermuth@t-mobile.com
Email: Access@t-mobile.com
Website: https://www.t-mobile.com/iprelay - ZP Better Together, LLC (formerly CSDVRS, LLC and Purple Communications, Inc.)
(Conditionally certified for VRS)
Gregory Hlibok, Chief Legal Officer and Chief Compliance Officer
11900 N. Jollyville Road #204209
Austin, TX 78759
Telephone Numbers: 443-574-7042 VP; Fax: 855-236-0840
Purple Communications, Inc. (sub-brand)
Email: compliance@purple.us
Website: https://www.purple.us
ZVRS (sub-brand)
Email: compliancedirector@zvrs.com
Website: https://www.zvrs.com
Conditional Certification
Conditional certification means that the Commission has conducted an initial review of a TRS provider’s application and determined that the application facially meets the certification requirement, but the Commission has reserved its right to verify some of the information contained in the application, such as through conducting on-site inspections of the provider’s facilities.
A conditionally certified TRS provider is able to provide the service described in its application and receive compensation for the TRS Fund for its provision of service, and must otherwise comply with all applicable Commission rules.