Following, listed alphabetically by state or territory, is Telecommunications Relay Services Point of Contact information for any complaints, grievances, inquiries and suggestions pursuant to 47 C.F.R. section 64.604(c)(2).
NA indicates Not Available yet. Please contact the FCC's Consumer & Governmental Affairs Bureau's Disability Rights Office via e-mail TRS_POC@fcc.gov for assistance if you encounter problems with contact information. For contact information for providers go to Relay Services Providers.
Alabama
John A. Garner, Chairman
Alabama Dual Party Relay Fund and Executive Director/Chief Administrative Law Judge
Alabama Public Service Commission
100 North Union Street, Suite 802
(Mailing: Post Office Box 304260 36130-4260)
Montgomery, AL 36104
Telephone numbers: (334) 242-5200; Fax: (334) 242-0748
Email: karen.rogers@psc.alabama.gov
Alaska
Grace Salazar
Consumer Protection and Information Officer II
Regulatory Commission of Alaska
701 West 8th Avenue, Suite 300
Anchorage, AK 99501
Telephone numbers: 907-276-6222; TTY 907-276-4533; Fax 907-276-0160
Toll-Free (within Alaska) 1-800-390-2782
E-mail: cp.mail@alaska.gov
Website http://rca.alaska.gov/RCAWeb/ForConsumers/InformalComplaints.aspx
TRS Provider: CSD of Alaska
American Samoa
NA
Arizona
Sherri Collins, Executive Director
Arizona Commission for the Deaf and the Hard of Hearing
100 North 15th Avenue, Suite 104, Phoenix, AZ 85007
Telephone numbers: Voice 602-542-3383; TTY 602-364-0990; Fax 602-542-3380
E-mail info@acdhh.az.gov
Or
Kenneth M. Arcia
Arizona Relay Accessibility Relationship Manager
T-Mobile Accessibility
635 S. Ellis St., #2094
Chandler, AZ 85226
Telephone: Voice/VP 520-277-7278
Email Kenneth.Arcia@t-mobile.com
Arkansas
Alice Berry, Customer Relations Manager
Voice: 501-221-1285
E-mail :alice.berry@sprint.com
TRS Provider - T-Mobile Accessibility
And
Randall Bynum
Wright Lindsey Jennings, LLP
200 West Capitol
Suite 2300
Little Rock, AR 72201
Voice: 501-978-9912
E-mail: rbynum@wlj.com
California
Tyrone Chin
Deaf and Disabled Telecommunications Program
California Public Utilities Commission
505 Van Ness Avenue, Third Floor
San Francisco, CA 94102
Phone: 415-703-1633
Email: tyrone.chin@cpuc.ca.gov
-Or-
Deaf and Disabled Telecommunications Program (DDTP)
P.O. Box 71177
Oakland, CA 94612
TTY: 800-867-4323
Voice: 877-546-7414
Fax: 510-271-8324
Email: customercare@ddtpca.org
TRS Provider: Hamilton Relay
Colorado
Holly Bise, State Relay Administrator
Public Utilities Commission
1560 Broadway, Suite 250
Denver, CO 80202
Phone: 303-894-2024; Fax: 303-894-2065
Video Phone: 720-583-8979
E-mail Holly.Bise@state.co.us
Website: http://www.dora.state.co.us/puc/telecom/relay_colorado.htm
TRS Provider: Hamilton Relay
Connecticut
Nancy Joaquim, Lead Rate Specialist
Public Utilities Regulatory Authority
Office of Education, Outreach and Enforcement
10 Franklin Square
New Britain, CT 06051
P: (860) 827-2608
E-mail: Nancy.Joaquim@ct.gov
Website: www.ct.gov/pura
TRS Provider: Hamiltonrelay
Delaware
T-Mobile Accessibility/ Delaware Relay Service
Department of Technology and Information (DTI) in contract with T-Mobile Accessibility for Delaware Relay Service
Angie Officer - Senior Program Manager
T-Mobile Accessibility/ Delaware Relay Service
12524 Sunrise Valley Drive
Reston, VA 20196
Voice: (703) 592-4906/Fax: (866) 486-7858
Email: angela.officer@t-mobile.com
And
Ron Jackson
Department of Technology and Information
Manager of Network Engineering
State of Delaware
801 Silver Lake Blvd. Dover, DE 19904
(302) 739-9762
Ron.Jackson@Delaware.GOV
District of Columbia
Maurice Smith, Director, Office of Consumer Services, Public Service Commission of the District of Columbia
1325 G Street, NW, Suite 800, Washington, DC 20005
Telephone numbers: 202-626-5120; eFax: 202-626-9210
E-mail msmith@psc.dc.gov; Website: www.dcpsc.org
TRS Provider: Hamilton Relay
Federal Relay
U.S. General Services Administration
Patricia Stevens, Federal Relay Program Manager
Willow Wood Plaza, 10304 Eaton Place, Fairfax, 22030
Telephone numbers: (703) 306-6308 (Voice); (703) 306-6920 (Fax)
E-mail: patricia.stevens@gsa.gov
Access Numbers:
TTY: 800.877.8339
Voice: 866.377.8642 (866.FRS.VOICE)
VCO: 877.877.6280
Speech-to-Speech: 877.877.8982
Spanish: 800.845.6136 (Voice/TTY/ASCII)
TeleBraille: 866.893.8340
International Inbound number: 605.331.4923
Federal Video Relay Service Voice Number: 866.448.2503 (give name of agency you calling to or from then the IP address or extension number)
Federal Relay Customer Service: 800.877.0996 (Voice/TTY/ASCII/Spanish)
Federal Relay Website: www.federalrelay.us
www.fedvrs.us – Federal Video Relay Service
www.federalip.us – Federal IP Relay
www.federalrcc.us – Federal Relay Conference Captioning
www.federalcaptel.us – Federal CapTel
www.federaltty.us – Federal Relay On-Line TTY Directory
TRS Provider: Sprint
Florida
Florida Relay Service: 850-413-6600;
TDD ASCII 800-955-1339;
TDD Baudot 800-955-8771;
Voice 800-955-8770;
Customer Service: 800-855-2881;
Spanish Service 800-855-2885;
Toll Free Fax: 800-511-0809
Complaint Line (Voice): 800-342-3552
E-mail contact@psc.state.fl.us
Web Page Address: www.floridapsc.com
Correspondence:
Office of Telecommunications,
Florida Public Service Commission
2540 Shumard Oak Boulevard,
Tallahassee, FL 32999-0850
Contact Telephone numbers:
- Primary contact: Curtis Williams 850-413-6924; Fax: 850-413-6925;
E-mail: cjwillia@psc.state.fl.us - Jeff Bates 850-413-6538; Fax: 850-413-6539;
E-mail: JBates@psc.state.fl.us - Pamela Page 850-413-6214; Fax: 850-413-6215;
E-mail: phpage@psc.state.fl.us - Charles Murphy 850-413-6191; Fax: 850-413-6192;
E-mail: cmurphy@psc.state.fl.us
TRS Provider: Sprint
Georgia
Tonika Starks
Utilities Division, Georgia Public Service Commission
244 Washington Street
Atlanta, GA 30334
Voice: 404-657-4990 Fax: 404-656-2341
Email: tstarks@psc.state.ga.us
Website: http://www.psc.state.ga.us
TRS Provider: Hamilton Relay
Guam
NA
Hawaii
Jodi Endo Chai, Executive Officer
Public Utilities Commission, State of Hawaii
465 South King Street, #103
Honolulu, HI 96813
Telephone number: (808)586-2020
Fax number: 808-586-2066
E-mail: Hawaii.PUC@hawaii.gov
TRS Provider: Sprint
Idaho
Idaho TRS
Kelli Toohill, Administrator
PO Box 270727
Louisville, CO. 80027
FedEx/UPS Address:
566 S McCaslin Blvd, Unit 270727
Louisville, CO. 80027
Telephone Number: 406-697-4343
E-mail idahorelay@gmail.com
TRS Provider: Hamilton Telecommunications
Illinois
Sara Bowen
Illinois Telecommunications Access Corporation
3001 Montvale Drive, Suite A, Springfield, IL 62704
Voice/TTY (in-state): 800-841-6167; Voice/TTY: 217-698-4170
Fax: 217-698-0942
E-mail: sbowen@itactty@org
TRS Provider: Sprint
Indiana
Virginia Barr, Director of Operations,
Indiana Telephone Relay Access Corporation (InTRAC)
7702 Woodland Drive, Suite 130
Indianapolis, IN 46278
Telephone numbers: 317-334-1413 V/TTY; Fax 317-334-1432
E-mail Ginny.barr@relayindiana.com
TRS Provider: Sprint Relay
Iowa
Kelsey Seaberg
Project Manager, Dual Party Relay Program
Iowa Utilities Board
1375 E Court Avenue
Des Moines, IA 50319-0069
Phone: 515.725.7367
kelsey.seaberg@iub.iowa.gov
Kansas
Sara Sack
Kansas Dual Party Relay/TAP Director
Parsons Management
2601 Gabriel Ave.
Parsons, KS 67357
Voice/TTY: 866-666-1470 or 620-421-8367
E-mail: ssack@ku.edu
www.atk.ku.edu/ks-tap
TRS Provider: Sprint Accessiblity
Sprint Relay Customer Service
PO Box 29230
Shawnee Mission, KS 66201-9230
KS Relay Customer Service 866-735-2957 V/TTY
Kentucky
Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940 v/trs or Tollfree (800) 772-4636; Fax: (502) 564-3460
E-mail: PSC.Consumer.Inquiry@ky.gov
For consumer information regarding intrastate TRS contact:
Jeb Pinney, Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940;Fax (502) 564-1582
Email: Jeb.Pinney@ky.gov
TRS Provider: Hamilton Relay
Louisiana
Ted M. Hankins
President
Relay Administration Board
1120 South Tyron Street, Suite 700
Charlotte, North Carolina 28203
Email: ted.hankins@brightspeed.com
Maine
Maine Telecommunications Relay Service Council
Governor Baxter School for the Deaf
1 Mackworth Island
Falmouth, ME 04105
E-Mail MEtelcomrelaysvc@maine.gov
Telephone: 207-781-6284
Marianas Islands
NA
TRS Provider: NA
Maryland
Telecommunications Access of Maryland
Maryland Department of Information Technology
301 West Preston Street, Suite 1008a, Baltimore, MD 21201
Telephone numbers: Voice/TTY number 410-767-6970 ; Fax 410-767-4276; VP: 443-453-5970
E-Mail more.info@maryland.gov
Correspondence To: Maryland Relay, Maryland Department of Information Technology, Telecommunications Access of Maryland, 301 West Preston Street, Suite 1008A, Baltimore, MD 21201
TRS Provider: Hamilton Relay; Captioned Telephone (CapTel): Hamilton Relay
Massachusetts
Massachusetts State 9-1-1 Department
151 Campanelli Drive, Suite A
Middleborough, MA 02346
Phone: 508-828-2911
Email: Monna.Wallace@mass.gov
-Or-
Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Suite 600
Boston, MA 02118-6500
Phone: 617-305-3580
Consumer Line: 800-392-6066 (MA only toll-free)
Fax: 617-988-8288
Website: https://www.mass.gov/dtc
TRS Provider: Hamilton Relay
Michigan
Chris Sherlock, Michigan Public Service Commission
7109 W. Saginaw Highway, 1st Floor
Lansing, MI 48917
Tel 517-284-8233; Fax 517-284-8200
Email: sherlockc@michigan.gov
TRS Provider: Hamilton Relay
Minnesota
Rochelle Garrow, TAM Administrator
Minnesota Department of Commerce
85 Seventh Place East, Suite 280
St. Paul, MN 55101-2198
Telephone numbers: 651-539-1884/800-657-3599 (voice); Fax: 651-539-1549
E-mail mn.relay@state.mn.us
Web Site: www.mnrelay.org
TRS Provider: Sprint
Mississippi
Katherine Collier
Executive Secretary
Mississippi Public Service Commission
501 NW Street, Suite 237, Woolfolk Building
Jackson, MS 3920
Tel: 601-961-5405
E-mail: Katherine.collier@psc.ms.gov
Jody Ray
Public Relations Specialist
Mississippi Public Service Commission
501 NW Street, Suite 237, Woolfolk Building
Tel:601-961-5449
Jackson, MS 39201
E-mail: jody.ray@psc.ms.gov
Missouri
John Van Eschen, Missouri Public Service Commission
P.O. Box 360, Jefferson City, MO 65102
Telephone numbers: 573-751-5525; TTY 573-522-9061; Fax 573-751-1847
E-mail john.vaneschen@psc.mo.gov
TRS Provider: Sprint Relay
Montana
Montana Telecommunications Access Program,
Mary T. Taylor,
Director - Montana Telecommunications Access Program
Department of Public Health and Human Services
P.O. Box 4210
Helena, Montana 59604-4210
Telephone numbers: (Voice/TTY) 406-444-4290; (VP) 406-204-0115; Toll Free: 1-800-833-5999
E-mail: mary.taylor@mt.gov
Website: www.montanarelay.mt.gov
TRS Provider: Hamilton Relay
Native Americans or Tribal Nations
Native Indians/Tribal Nations are authorized users of Federal Relay. Please use the Federal Relay information above.
Nebraska
Steven G. Stovall, Staff Accountant/TRS Administrator
Nebraska Public Service Commission
300 The Atrium, 1200 N Street, P.O. Box 94927
Lincoln, NE 68509-4927
Telephone numbers: Voice/TTY 402-471-3101; Voice 402-471-0225
TTY 402-471-0213; In-state toll free Voice/TTY 800-526-0017; Fax: 402-471-0254
E-mail steve.stovall@nebraska.gov
Website: http://www.psc.nebraska.gov
TRS Provider: Sprint
Nevada
Andy Firth
Relay Administrator
Nevada Department of Health and Human Services
Aging and Disability Services Division
Communication Access Services Program
9670 Gateway Dr, Suite 100
775-531-7510 (text)
775-420-3621 (VP/Relay)
Email: andy@adsd.nv.gov
TRS Provider: Hamilton Relay
New Hampshire
Al-Azad Iqbal
Senior Advisor
New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, NH 03301
Telephone numbers: 603-271-6046
Email: Al-Azad.M.Iqbal@puc.nh.gov
New Jersey
Alan C. Molner, Administrative Analyst
New Jersey Board of Public Utilities
44 South Clinton Ave, 9th Floor
Post Office Box 350
Trenton, New Jersey 08625-0350
609-633-9741
Email: alan.molner@bpu.nj.gov
OR
Harold Bond, Chief, Engineering and Rates
Office of Cable Television and Telecommunications
New Jersey Board of Public Utilities
44 South Clinton Ave, 9th Floor
Post Office Box 350
Trenton, New Jersey 08625-0350
Phone: 609-341-9421
Email: harold.bond@bpu.nj.gov
TRS Provider: Sprint
New Mexico
G. Nathan Gomme, Executive Director
New Mexico Commission for Deaf and Hard of Hearing
505 Marquette Ave., Suite 1550, Albuquerque, NM 87102
Telephone numbers: Voice: 505-383-6530; TTY: 505-383-6541; VP: 505-435-9319; Toll-free: 800-489-8536; Fax: 505-383-6533
E-mail :Nathan.Gomme@state.nm.us
Website: www.cdhh.state.nm.us
TRS Provider: Hamilton Relay
New York
George Boothby
NYS Department of Public Service
4 Tower Place, 2nd Floor
Albany, NY 12203
Phone: 518-445-6285
Email: gboothby@nypool.org
North Carolina
Rebecca Rosenthal, TRS Administrator
NC Division of Services for the Deaf and Hard of Hearing
NC Department of Health and Human Services
820 S. Boylan Avenue, McBryde Building
2301 Mail Service Center
Raleigh, NC 27699 – 2301
Phone: 919-527-6930 (Voice) 919-760-3833 (Videophone)
Email: Becky.Rosenthal@dhhs.nc.gov
www.ncdhhs.gov/dsdhh
North Dakota
Kenneth M. Arcia
Relay North Dakota Accessibility Relationship Manager
T-Mobile Accessibility
635 S. Ellis Str., #2094
Chandler, AZ 85224
Telephone: Voice/VP 520-277-7278
Email Kenneth.Arcia@t-mobile.com
Doug Hay
Relay North Dakota Administrator
Information Technology Department
4201 Normandy Street North
Bismarck, ND 58503-1201
Tel: 701-328-2080; Fax 701-328-3000
Email dhay@nd.gov
Northern Marianas Islands
NA
Ohio
Service Monitoring and Enforcement Department
Public Utilities Commission of Ohio
180 E. Broad Street, Columbus, Ohio 43215
E-mail: contactthePUCO@puco.ohio.gov
Web Address: https://puco.ohio.gov/wps/portal/gov/puco/help-center/file-a-complaint
Telephone numbers: Voice: 800-686-7826; TTY: 800-868-1570; Fax: 614-752-8351
TRS Provider: T-mobile Accessibility
Oklahoma
Tom Karalis
Executive Vice President
The Oklahoma Rural Broadband Association
3800 N Classen Blvd
Oklahoma City, OK 73118
Office: 405-525-7700
Email: tom@oklata.org
Oregon
Jon Cray, RSPF Manager
Oregon Public Utility Commission
201 High Street, SE, Suite 100
Salem, OR 97301
Videophone 971-239-788; VRS 971-240-0588
Oregon Telephone Assistance Program 800-848-4442
Email: jon.cray@puc.oregon.gov
CTS Provider: Hamilton Relay
TRS Provider: T-Mobile Accessibility
Pennsylvania
Pennsylvania Public Utility Commission
Bureau of Consumer Services
PO Box 3265, Harrisburg, PA 17105-3265
Toll free Telephone number: 800-692-7380; Fax: 717-783-5659
General Complaints Telephone number: 800-692-7380
Website http://www.puc.state.pa.us/
Traditional & STS TRS Provider: Hamilton Relay
CTS administrator Hamilton Telecommunications
Puerto Rico
Telecommunications Bureau of Puerto Rico
Attn: Mr. Roberto Miranda
500 Ave. Roberto H. Todd
(Pda 18 - Santurce)
San Juan, PR 00907-3941
Telephone Number: 787-756-0804, Fax: 787-999-6126
E-mail: rmiranda@jrsp.pr.gov
TRS Provider: Sprint
-OR-
Sprint Relay
Attn: Missy Whatmough McManus
Program Manager
411 Huger Street, Columbia, SC 29201
Telephone Numbers: 803-403-9763 (Voice), 803-951-1660 (TTY), 803-403-8354 (Fax)
E-mail: Melissa.McManus@sprint.com
Republic of Palau
NA
Rhode Island
Alan A. Nault
Chief Public Utilities Accountant
Rhode Island Public Utilities Commission
89 Jefferson Blvd
Warwick, RI 02888
Phone: 401-780-2135
Email: alan.nault@puc.ri.gov
Website: http://www.ripuc.org
TRS Provider: Sprint Relay
South Carolina
Kari Munn, Senior Program Manager of Telecommunications
Office of Regulatory Staff
1401 Main Street, Suite 825
Columbia, SC 29201
TEL: 803-737-0821
Fax: 803-737-0842
kmunn@ors.sc.gov
TRS Provider: Sprint Relay
South Dakota
Hailey Bowers, Deaf Services Program Specialist
Department of Rehabilitation
811 E 10th Street Dept. 21
Sioux Falls, South Dakota 57103
V/TTY: 605-362-3630
Fax: 605-367-5327
Email: Hailey.Bowers@state.sd.us
TRS Provider: T-Mobile Accessibility
Tennessee
Monique Brazelton, Program Manager
Tennessee Regulatory Authority
Andrew Jackson Building
502 Deaderick Street, 4th Floor
Nashville, TN 37243
Phone: 615-770-6879; Toll Free: 1-800-342-8359; Fax: 615-741-8953
E-mail: monique.brazelton@tn.gov
TRS Provider: T-Mobile Accessibility
Texas
Jay Stone, Program Administrator, Fund Management and Program Oversight
Public Utility Commission Texas
Tel: 512-936-7425; Fax 512-936-7058
E-mail jay.stone@puc.texas.gov or relaytx@puc.texas.gov
Correspondence: Public Utility Commission of Texas
Public Utility Commission of Texas
Jay Stone, Program Administrator
1701 N. Congress Avenue
Austin, TX 78711-3326
Web Address: www.relaytexas.com or www.puc.texas.gov/relaytexas/Overview.aspx
TRS Provider: Sprint Relay
Utah
Public Service Commission of Utah
Gary Widerburg, Commission Secretary
Herber M. Wells State Office Bldg.
160 East 300 South, 4th Floor
P.O. Box 45585
Salt Lake City, UT 84145-0585
Tel/TTY: 801-530-6769; Fax: 801-530-6796; Voice: 801-530-6716
E-mail gwiderburg@utah.gov
TRS Provider: Hamilton Relay
Vermont
Hunter Thompson
Director of Telecom and Connectivity
Department of Public Service
122 State Street
Montpelier, VT 05602
Phone: 802-371-9655
Email: Hunter.Thompson@vermont.gov
TRS Provider: Sprint
Virginia
Eric Raff, VDDHH Director
1602 Rolling Hills Drive, Suite 203
Henrico, VA 23229-5012
(804) 404-9090 Office
eric.raff@vddhh.virginia.gov
Websites: https://www.vddhh.org / https://www.varelay.org
TRS Providers: Hamilton
U.S. Virgin Islands
NA
Washington State
Office of the Deaf and Hard of Hearing
Attention: Steve Peck
TRS Program Manager
4450 10th Ave, SE
Lacey, WA 98503
-Or-
PO Box 45301
Olympia, WA 98504-5301
Email: pecksc@dshs.wa.gov
Fax: (360) 725-3456
V/TTY: (360) 725-3450
Toll Free V/TTY: 1 (800) 422-7930
VP: (360) 339-7762
TRS Provider: Hamilton Relay
West Virginia
David Howell, Utility Analyst, Public Service Commission of West Virginia
PO Box 812, 201 Brooks Street, Charleston, WV 25323
Tel 304-340-0451; (tollfree) 800-642-8544; fax 304-340-0326
E-mail dhowell@psc.state.wv.us
TRS Provider: T-Mobile Accessibility
Wisconsin
Billy Mauldin
Director Telecommunications Relay Service and TEPP
Bureau of Broadband, Digital and Telecommunications Access
Public Service Commission of WI
4822 Madison Yards Way
PO Box 7854
Madison, WI 53707-7854
Voice/Videophone: 608-234-4781 Fax: 608-266-3957
TTY: 608-267-3591
Email: billy.mauldin@wisconsin.gov
TRS Provider: T-Mobile / Captioned Telephone Service Provider: Hamilton Relay
Wyoming
Lori Cielinski, TRS/Deaf Services Consultant
Wyoming Relay
Wyoming Department of Workforce Services
Division of Vocational Rehabilitation
444 West Collins Drive, Suite 1200, Casper, WY 82601
Voice/TTY: (800) 452-1408
Fax: (307) 472-5601
Email: lori.cielinski@wyo.gov
Website: www.wyomingrelay.com
TRS Provider: Sprint