Following, listed alphabetically by state or territory, is Telecommunications Relay Services Point of Contact information for any complaints, grievances, inquiries and suggestions pursuant to 47 C.F.R. section 64.604(c)(2).

NA indicates Not Available yet. Please contact the FCC's Consumer & Governmental Affairs Bureau's Disability Rights Office via e-mail TRS_POC@fcc.gov for assistance if you encounter problems with contact information. For contact information for providers go to Relay Services Providers.

Alabama

John A. Garner, Chairman
Alabama Dual Party Relay Fund and Executive Director/Chief Administrative Law Judge
Alabama Public Service Commission
100 North Union Street, Suite 802
(Mailing: Post Office Box 304260 36130-4260)
Montgomery, AL 36104
Telephone numbers: (334) 242-5200; Fax: (334) 242-0748
Email: karen.rogers@psc.alabama.gov

Alaska

Grace Salazar
Consumer Protection and Information Officer II
Regulatory Commission of Alaska
701 West 8th Avenue, Suite 300
Anchorage, AK 99501
Telephone numbers: 907-276-6222; TTY 907-276-4533; Fax 907-276-0160
Toll-Free (within Alaska) 1-800-390-2782
E-mail: cp_mail@alaska.gov
Website http://rca.alaska.gov/RCAWeb/ForConsumers/InformalComplaints.aspx
TRS Provider: CSD of Alaska

American Samoa

NA

Arizona

Sherri Collins, Executive Director
Arizona Commission for the Deaf and the Hard of Hearing
100 North 15th Avenue, Suite 104, Phoenix, AZ 85007
Telephone numbers: Voice 602-542-3383; TTY 602-364-0990; Fax 602-542-3380
E-mail info@acdhh.az.gov
Or
Todd M. Bader (Interim)
National Marketing Manager
Sprint
5710 West Chandler Blvd.,
Suite 190
Chandler, AZ 85226
Service Provider: Sprint

Arkansas

Nathan Burleson, Relay Program Manager
900 S. Shackleford Rd., Suite 300
Little Rock, AR 72211
Voice: 501-221-1285
Videophone: 501-246-8227
TTY: 501-221-3279
E-mail nathan.burleson@sprint.com
Steve Riggs, Attorney for the Board
E-mail sriggs@ddh-ar.com
TRS Provider: Sprint

California

Linda Gustafson, Supervisor, Public Programs
Telecommunications Division
California Public Utilities Commission
505 Van Ness Avenue, Third Floor
San Francisco, CA 94102
Telephone numbers: 415-703-1801 (Voice) 415-703-4405 (Fax)
E-mail : llg@cpuc.ca.gov
Or
Deaf And Disabled Telecommunications Program (DDTP)
1333 Broadway, Suite 500, Oakland, CA 94612
Telephone numbers: Toll free Voice/TTY: 800-867-4323; Fax 510-302-1131
E-mail: consumeraffairs@ddtp.org
TRS Provider: Hamilton Relay

Colorado

Holly Bise, State Relay Administrator
Public Utilities Commission
1560 Broadway, Suite 250
Denver, CO 80202
Phone: 303-894-2024; TTY: 303-894-2512; Fax: 303-894-2065
Video Phone: 720-583-8979
E-mail Holly.Bise@state.co.us
Website: http://www.dora.state.co.us/puc/telecom/relay_colorado.htm
TRS Provider: Sprint Relay

Connecticut

Michelle Sangster, Account Manager
34 Jerome Avenue #220
Bloomfield, CT 06002
Relay Connecticut/Sprint Relay
Telephone numbers: Voice/CapTel: 860-243-0351; Fax 860-242-7989
Sprint Relay Call Now Number: 860-756-5685
E-mail Michelle.Sangster@sprint.com
TRS Provider: Relay Connecticut/Sprint Relay

Delaware

Verizon Delaware in contract with Sprint Relay
Angie Officer - Senior Program Manager/Customer Relations Manager
Sprint Relay/Delaware Relay
12524 Sunrise Valley Drive
Reston, VA 20196
Voice: (703) 592-4906/Fax: (866) 486-7858
Email: angela.officer@sprint.com
And
Shari Smith - Director, State Public Policy
Verizon Delaware, LLC
901 Tatnall Street, 2nd Floor
Wilmington, DE 19801
Voice: (302) 576-5312/Fax: (302) 777-0491
Email: shari.e.smith@verizon.com
And
For Postal Mail
Sprint Relay
P.O. Box 29230
Shawnee Mission, KS 66201-9230
Email: sprint.trscustserv@sprint.com
Website: www.delawarerelay.com
Provider: Sprint Relay

District of Columbia

Maurice Smith, Director, Office of Consumer Services, Public Service Commission of the District of Columbia
1325 G Street, NW, Suite 800, Washington, DC 20005
Telephone numbers: 202-626-5120; eFax: 202-626-9210; Telephone Relay Service: 711 or 202-855-1234 (TTY)
E-mail msmith@psc.dc.gov; Website: www.dcpsc.org
TRS Provider: Hamilton Relay

Federal Relay

U.S. General Services Administration
Patricia Stevens, Federal Relay Program Manager
Willow Wood Plaza, 10304 Eaton Place, Fairfax, 22030
Telephone numbers: (703) 306-6308 (Voice); (703) 306-6920 (Fax)
E-mail: patricia.stevens@gsa.gov
Access Numbers:
TTY: 800.877.8339
Voice: 866.377.8642 (866.FRS.VOICE)
VCO: 877.877.6280
Speech-to-Speech: 877.877.8982
Spanish: 800.845.6136 (Voice/TTY/ASCII)
TeleBraille: 866.893.8340
International Inbound number: 605.331.4923
Federal Video Relay Service Voice Number: 866.448.2503 (give name of agency you calling to or from then the IP address or extension number)
Federal Relay Customer Service: 800.877.0996 (Voice/TTY/ASCII/Spanish)
Federal Relay Website: www.federalrelay.us
www.fedvrs.us – Federal Video Relay Service
www.federalip.us – Federal IP Relay
www.federalrcc.us – Federal Relay Conference Captioning
www.federalcaptel.us – Federal CapTel
www.federaltty.us – Federal Relay On-Line TTY Directory
TRS Provider: Sprint

Florida

Florida Relay Service: 850-413-6600; 
TDD ASCII 800-955-1339;
TDD Baudot 800-955-8771;
Voice 800-955-8770;
Customer Service: 800-855-2881;
Spanish Service 800-855-2885;
Toll Free Fax: 800-511-0809
Complaint Line (Voice): 800-342-3552
E-mail contact@psc.state.fl.us
Web Page Address: www.floridapsc.com
Correspondence:
Office of Telecommunications,
Florida Public Service Commission
2540 Shumard Oak Boulevard,
Tallahassee, FL 32999-0850

Contact Telephone numbers:

TRS Provider: Sprint

Georgia

Tonika Starks
Utilities Division, Georgia Public Service Commission
244 Washington Street
Atlanta, GA 30334
Voice: 404-657-4990  Fax: 404-656-2341
Email: tstarks@psc.state.ga.us
Website: http://www.psc.state.ga.us
TRS Provider: Hamilton Relay

Guam

NA

Hawaii

Delmond J. Won, Executive Officer
Public Utilities Commission, State of Hawaii
465 South King Street, #103
Honolulu, HI 96813
Telephone number: (808)586-2020
Fax number: 808-586-2066
E-mail: Hawaii.PUC@hawaii.gov
TRS Provider:  Sprint

Idaho

Idaho TRS
Bob Dunbar, Administrator
2545 North Waggle Place, Meridian, ID 83642
Telephone numbers: 208-846-8371; Fax 208-846-8371
E-mail bdunbar2@mindspring.com
TRS Provider: Hamilton Telecommunications

Illinois

Sara Bowen
Illinois Telecommunications Access Corporation
3001 Montvale Drive, Suite A, Springfield, IL 62704
Voice/TTY (in-state): 800-841-6167; Voice/TTY: 217-698-4170
Fax: 217-698-0942
E-mail: sbowen@itactty@org
TRS Provider: Sprint

Indiana

Virginia Barr, Director of Operations,
Indiana Telephone Relay Access Corporation (InTRAC)
7702 Woodland Drive, Suite 130
Indianapolis, IN 46278
Telephone numbers: 317-334-1413 V/TTY; Fax 317-334-1432
E-mail Ginny.barr@relayindiana.com
TRS Provider: Sprint Relay

Iowa

Kelsey Seaberg
Project Manager, Dual Party Relay Program
Iowa Utilities Board
1375 E Court Avenue
Des Moines, IA  50319-0069
Phone: 515.725.7367
kelsey.seaberg@iub.iowa.gov

 

Kansas

Sara Sack
Kansas Dual Party Relay/TAP Director
Parsons Management
2601 Gabriel Ave.
Parsons, KS  67357
Voice/TTY:  866-666-1470 or 620-421-8367
E-mail:  ssack@ku.edu
www.atk.ku.edu/ks-tap

TRS Provider: Sprint Accessiblity
Sprint Relay Customer Service
PO Box 29230
Shawnee Mission, KS  66201-9230
KS Relay Customer Service  866-735-2957 V/TTY

Kentucky

Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940 v/trs or Tollfree (800) 772-4636; Fax: (502) 564-3460
E-mail: PSC.Consumer.Inquiry@ky.gov
For consumer information regarding intrastate TRS contact:
Jim Stevens, Kentucky Public Service Commission
211 Sower Boulevard, P. O. Box 615, Frankfort, KY 40602
Telephone numbers: (502) 564-3940;Fax (502) 564-1582
E-Mail: wjstevens@ky.gov
TRS Provider: Hamilton Relay

Louisiana

Brandon M. Frey
Executive Secretary – RAB Representative
Louisiana Public Service Commission
P.O. Box 91154
602 North 5th St., 12th Floor
Baton Rouge, LA 70821
Phone: (225) 342-4427
Email: brandon.frey@la.gov

Maine

 

Elizabeth J. Wyman
Senior Counsel
Office of the Public Advocate
(o) 207-624-3687
(c) 207-512-6125
(f) 207-287-4300
TTY 711
maine.gov/meopa

Marianas Islands

NA
TRS Provider: NA

Maryland

Telecommunications Access of Maryland
Maryland Department of Information Technology
301 West Preston Street, Suite 1008a, Baltimore, MD 21201
Telephone numbers: Voice/TTY 800-552-7724; Fax 410-767-4276; VP: 443-453-5970
E-Mail more.info@maryland.gov
Correspondence To: Maryland Relay, Maryland Department of Information Technology, Telecommunications Access of Maryland, 301 West Preston Street, Suite 1008A, Baltimore, MD 21201
TRS Provider: Hamilton Relay; Captioned Telephone (CapTel): Hamilton Relay

Massachusetts

Consumer Division
Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Suite 820
Boston, MA 02118-6500
Phone: 617-305-3531 and 800-392-6066
Fax: 617-478-2591
TRS Provider: Hamilton Relay

Michigan

Patti Witte, Michigan Public Service Commission
7019 W. Saginaw Highway, 1st Floor
Lansing, MI 48917
Tel 517-284-8204; Fax 517-284-8200
E-mail wittep@michigan.gov
TRS Provider: Hamilton Relay

Minnesota

Rochelle Garrow, TAM Administrator
Minnesota Department of Commerce
85 Seventh Place East, Suite 280
St. Paul, MN 55101-2198
Telephone numbers: 651-539-1884/800-657-3599 (voice); Fax: 651-539-1549
E-mail mn.relay@state.mn.us
Web Site: www.mnrelay.org
TRS Provider: Sprint

Mississippi

Brian U. Ray, Executive Secretary, Mississippi Public Service Commission
PO Box 1174, Jackson, MS 39215-1174
Tel: 601-961-5434; Fax 601-961-6429
E-mail brian.ray@psc.state.ms.us
Other Contact: Randy Tew, Director, Communications, Mississippi Public Utilities Staff
Tel 601-961-5489; Fax 601-961-5804
Website www.psc.state.ms.us
TRS Provider: Sprint Relay

Missouri

John Van Eschen, Missouri Public Service Commission
P.O. Box 360, Jefferson City, MO 65102
Telephone numbers: 573-751-5525; TTY 573-522-9061; Fax 573-751-1847
E-mail john.vaneschen@psc.mo.gov
TRS Provider: Sprint Relay

Montana

Montana Telecommunications Access Program,
Barbara Varnum, MTAP Director
P.O. Box 4210
Helena, Montana 59604-4210
Telephone numbers: (Voice) 406-444-4290; Toll Free: 1-800-833-8503
E-mail: bvarnum@mt.gov
Susan Sperry, Outreach Coordinator
E-mail: ssperry@mt.gov
Telephone Numbers: Voice/TTY: 800-833-8503; Videophone: 406-204-0122; Fax: 406-444-5999
TRS Provider: Hamilton Relay

Native Americans or Tribal Nations

Native Indians/Tribal Nations are authorized users of Federal Relay. Please use the Federal Relay information above.

Nebraska

Steven G. Stovall, Staff Accountant/TRS Administrator
Nebraska Public Service Commission
300 The Atrium, 1200 N Street, P.O. Box 94927
Lincoln, NE 68509-4927
Telephone numbers: Voice/TTY 402-471-3101; Voice 402-471-0225
TTY 402-471-0213; In-state toll free Voice/TTY 800-526-0017; Fax: 402-471-0254
E-mail steve.stovall@nebraska.gov
Website: http://www.psc.nebraska.gov
TRS Provider: Sprint

Nevada

Salvatore Fiorentino
Relay Administrator
Nevada Department of Health and Human Services
Aging and Disability Services Division
1860 E. Sahara Ave
Las Vegas, Nevada 89104
Videophone: 702-830-9103
Email: SFiorentino@adsd.nv.gov
Websites: www.adsd.nv.gov / www.relaynevada.com
TRS Provider: Sprint Accessibility

New Hampshire

Brianna Cameron
NH Telecommunications Equipment Assistance Program (NH-TEAP)
Northeast Deaf and Hard of Hearing Services (NDHHS)
56 Old Suncook Rd. Suite 6
Concord, NH 03301
(603) 224-1850 Ext 207 Voice/TTY
(603) 968-5889 VP
(603) 856-0242 Fax
Email: equipment@ndhhs.org
Website: www.ndhhs.org

New Jersey

Patricia Campbell, Administrative Analyst, Division of Telecommunications
New Jersey Board of Public Utilities
44 South Clinton Avenue
Trenton, NJ 08625
Telephone Number: 609-633-9702
OR
John DeLuca, Bureau Chief, Engineering and Rates, Division of Telecommunications
New Jersey Board of Public Utilities
44 South Clinton Avenue
Trenton, NJ 08625
Telephone Number: 609-633-9725
TRS Provider: Sprint

New Mexico

G. Nathan Gomme, Executive Director
New Mexico Commission for Deaf and Hard of Hearing
505 Marquette Ave., Suite 1550, Albuquerque, NM 87102
Telephone numbers: Voice: 505-383-6530; VP: 505-814-7480; Fax: 505-383-6533
E-mail Nathan.Gomme@state.nm.us
Website: www.cdhh.state.nm.us
TRS Provider: Hamilton Relay

New York

Chelsea Kruger
NYS Department of Public Service
Three Empire State Plaza
Albany, NY 12223-1350
Telephone Numbers: Voice: 518-474-2501; TTY: 800-662-1220
E-mail: chelsea.kruger@dps.ny.gov
TRS Provider: Sprint Relay

North Carolina

Rebecca Rosenthal, TRS Administrator
NC Division of Services for the Deaf and Hard of Hearing
NC Department of Health and Human Services
1100 Navaho Drive, Ste. GL3
Raleigh, NC 27609
Phone: 919-874-2212 (Voice)  919-760-3833 (Videophone)
Email: Becky.Rosenthal@dhhs.nc.gov
www.ncdhhs.gov/dsdhh

 

North Dakota

Ken Arcia
Sprint Account Manager
11811 N Tatum Blvd, P-155
Phoenix, AZ 85028
Tel: 520-277-7278; Fax 913-523-0275
Email Kenneth.Arcia@sprint.com

Doug Hay
Relay North Dakota Administrator
Information Technology Department
4201 Normandy Street North
Bismarck, ND 58503-1201
Tel: 701-328-2080; Fax 701-328-3000
Email dhay@nd.gov

Northern Marianas Islands

NA

Ohio

Elizabeth Blackmer
Public Utilities Commission of Ohio
180 E. Broad Street, Columbus, Ohio 43215
E-mail: beth.blackmer@puc.state.oh.us
Web Address: www.PUCO.ohio.gov
Telephone numbers: Voice: 614-466-4054; Fax: 614-752-8351
TRS Provider: Sprint Relay

Oklahoma

Tom Karalis, Executive Vice President
Oklahoma Telephone Association
d/b/a OTA – The Oklahoma Rural Broadband Association
3800 N. Classen Blvd. Suite 215
Oklahoma City, OK  73118
Email:  Tom@oklata.org
TEL:  405-525-7700, FAX:  405-525-7707, TTY:  501-221-3279
TRS Provider: Sprint Relay

Oregon

Jon Cray, RSPF Manager
Oregon Public Utility Commission
P.O. Box 1088
Salem, OR 97308
201 High Street, SE, Suite 100
Salem, OR 97301
Telephone numbers: Toll free TTY 800-648-3458
Toll free Voice Tel 800-848-4442; Fax 877-567-1977; Voice 503-373-1400
E-mail: jon.cray@state.or.us
TRS Provider: Sprint Relay

Pennsylvania

Pennsylvania Public Utility Commission
Bureau of Consumer Services
PO Box 3265, Harrisburg, PA 17105-3265
Toll free Telephone number: 800-692-7380; Fax: 717-783-5659
General Complaints Telephone number: 800-692-7380
Website http://www.puc.state.pa.us/
Traditional & STS TRS Provider: Hamilton Relay
CTS administrator Hamilton Telecommunications

Puerto Rico

Telecommunications Regulatory Board of Puerto Rico
Attn: Mr. Roberto Miranda
500 Ave. Roberto H. Todd
(Pda 18 - Santurce)
San Juan, PR 00907-3941
Telephone Number: 787-756-0804, Fax: 787-999-6126
E-mail: rmiranda@jrtpr.pr.gov
TRS Provider: Sprint
-OR-
Sprint Relay
Attn: Missy Whatmough McManus
Program Manager
411 Huger Street, Columbia, SC 29201
Telephone Numbers: 803-403-9763 (Voice), 803-951-1660 (TTY), 803-403-8354 (Fax)
E-mail: Melissa.McManus@sprint.com

Republic of Palau

NA

Rhode Island

Sharon Colby Camara
Chief Financial Analyst
Rhode Island Public Utilities Commission
89 Jefferson Blvd.
Warwick, RI 02888
Tel 401-780-2517
E-mail Sharon.ColbyCamara@puc.ri.gov
Website http://www.ripuc.org
TRS Provider: Sprint Relay

South Carolina

Dawn Hipp, Director
1401 Main Street, Suite 900
Columbia, SC 29201
Tel 803-737-0800 TTY 803-737-0893 Fax 803-737-0801
E-mail: dhipp@regstaff.sc.gov
TRS Provider: Sprint Relay

South Dakota

Katie Gran
Department of Human Services
811 E 10th St Dept 21
Sioux Falls, SD 57103
V/TTY 605-367-4657; Fax: 605-367-5327
E-mail: Katie.Gran@state.sd.us
TRS Provider: Sprint Relay

Tennessee

Monique Brazelton, Program Manager
Tennessee Regulatory Authority
Andrew Jackson Building
502 Deaderick Street, 4th Floor
Nashville, TN 37243
Phone: 615-770-6879; Toll Free: 1-800-342-8359; Fax: 615-741-8953
E-mail: monique.brazelton@tn.gov
TRS Provider: Sprint Relay

Texas

Jay Stone, Program Administrator, Fund Management and Program Oversight
Public Utility Commission Texas
Tel: 512-936-7425; Fax 512-936-7058
E-mail jay.stone@puc.texas.gov or relaytx@puc.texas.gov
Correspondence: Public Utility Commission of Texas
Public Utility Commission of Texas
Jay Stone, Program Administrator
1701 N. Congress Avenue
Austin, TX 78711-3326
Web Address: www.relaytexas.com or www.puc.texas.gov/relaytexas/Overview.aspx
TRS Provider: Sprint Relay

Utah

Public Service Commission of Utah
Gary Widerburg, Commission Secretary
Herber M. Wells State Office Bldg.
160 East 300 South, 4th Floor
P.O. Box 45585
Salt Lake City, UT 84145-0585
Tel/TTY: 801-530-6769; Fax: 801-530-6796; Voice: 801-530-6716
E-mail gwiderburg@utah.gov
TRS Provider: Sprint Relay

Vermont

Sunni M. Eriksen
Connectivity Coordinator
Division of Telecommunications & Connectivity
Vermont Department of Public Service
112 State Street
Montpelier, VT 05602
Phone: 802.828.5871 (voice) 800.734.8390 (TTY)
E-Mail: Sunni.Eriksen@vermont.gov
TRS Provider: Sprint

Virginia

David Bahar, Virginia Relay Manager
1602 Rolling Hills Drive, Suite 203
Henrico, VA 23229-5012
(804) 477-8050 Office
(804) 662-9718 Fax
Email: david.bahar@vddhh.virginia.gov
Websites:  https://www.vddhh.org / https://www.varelay.org
TRS Providers: Hamilton

U.S. Virgin Islands

NA

Washington State

Office of the Deaf and Hard of Hearing
Attention: Steve Peck, TRS Program Manager
1115 Washington Street, SE
PO Box 45301, Olympia, WA 98504-5301
Email: pecksc@dshs.wa.gov
Fax: (360) 725-3456
V/TTY: (360) 725-3450
Toll Free V/TTY: 1 (800) 422-7930
VP: (360) 339-7762
TRS Provider: Hamilton Relay

West Virginia

David Howell, Utility Analyst, Public Service Commission of West Virginia
PO Box 812, 201 Brooks Street, Charleston, WV 25323
Tel 304-340-0451; (tollfree) 800-642-8544; fax 304-340-0326
E-mail dhowell@psc.state.wv.us
TRS Provider: Sprint Relay

Wisconsin

Billy Mauldin
TRS Director
Division of Business and Program Management
Public Service Commission of Wisconsin
P.O. Box 7854
Madison, WI 53707-7854
Voice/Videophone: 608-234-4781 Fax: 608-266-3957
TTY: 608-267-3591
Email: billy.mauldin@wisconsin.gov
TRS Provider: Sprint Relay

Wyoming

Lori Cielinski, TRS/Deaf Services Consultant
Wyoming Relay
Wyoming Department of Workforce Services
Division of Vocational Rehabilitation
851 Werner Court, Suite 120, Casper, WY 82601
Voice/TTY: (800) 452-1408
Fax: (307) 472-5601
Email: lori.cielinski@wyo.gov
Website: www.wyomingrelay.com
TRS Provider: Sprint

Updated: 
Thursday, November 14, 2019