• Structure and Practices of the Video Relay Services Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.  (Order on Reconsideration), CG Docket Nos. 10-51 and 03-123, DA 21-56, released January 14, 2021.

In this Order on Reconsideration, the Consumer and Governmental Affairs Bureau dismisses a petition for reconsideration filed by the TRS Advisory Council of the Commission’s Report and Order regarding Video Relay Services Compensation (FCC 17-26), because the petition relates to matters outside the scope of the order for which reconsideration is sought.

  • Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.  (Order), CG Docket Nos. 13-24 and 03-123, DA 21-55, released January 14, 2021.

In this Order, the Consumer and Governmental Affairs Bureau dismisses as moot the petition for reconsideration filed by Hamilton Relay, Inc., of the Commission’s Report and Order regarding the Internet Protocol Captioned Telephone Service (IP CTS) (FCC 19-11).

  • FCC Seeks Comment on Proposed Quality Metrics for Captioned Telephone Service and Internet Protocol Captioned Telephone Service.  (Public Notice), CG Docket Nos. 13-24, 03-123, and 10-51, DA 21-135, released February 8, 2021.

In this Public Notice, the FCC seeks comment on the proposed quality metrics for the Captioned Telephone Service (CTS) and Internet Protocol Captioned Telephone Service (IP CTS) discussed in the Further Notice of Proposed Rulemaking (FCC 20-32), released October 2, 2020.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Services Program.  (Order), CG Docket Nos. 03-123 and 10-51, DA 21-195, released Feb. 22, 2021.

On February 22, 2021, the FCC released an Order, extending temporary waivers through August 31, 2021, for telecommunications relay services (TRS) providers to ensure relay services remain available during the COVID-19 pandemic. These waivers allow TRS providers flexibility to deal with reduced staffing and increased call volumes, to enable more of their employees to provide services from their homes, to expand the pool of contractors qualified to provide American Sign Language interpretation services for Video Relay Service (VRS), and to allow registered VRS users who are abroad to make calls to the U.S. during the national emergency.

  • FCC Announces Comment Dates for IP CTS Rates Reconsideration Petitions.  (Public Notice), CG Docket Nos. 13-24, 10-51, and 03-123, DA 21-238, released February 26, 2021.

On February 26, 2021, the FCC released a Public Notice announcing the dates for filing comments on two petitions for reconsideration of the IP CTS Compensation Order (FCC 20-132), in which the Commission set compensation rates for Internet Protocol Captioned Telephone Service (IP CTS) for the next two years. The opposition due date is March 9, 2021, and the reply due date is March 19, 2021.

  • Comment Dates on Proposal to Expand the TRS Fund Contribution Base for Support of VRS and IP Relay.  (Public Notice), CG Docket Nos. 03-123, 10-51, 12-38, DA 21-341, released March 23, 2021.

In this Public Notice, the FCC announces the comment dates on the proposal to expand the telecommunications relay service (TRS) Fund contribution base for support of video relay service (VRS) and Internet Protocol (IP) Relay discussed in the Notice of Proposed Rulemaking (FCC 20-161), released November 20, 2020.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.  (Public Notice), CG Docket No. 03-123, DA 21-340, released on March 23, 2021.

On March 23, 2021, the FCC released a Public Notice seeking comment on the General Services Administration’s (GSA) petition for waiver of certain user registration requirements for Internet Protocol Relay Service (IP Relay) and Internet Protocol Captioned Telephone Service (IP CTS). GSA requests a waiver of the registration requirements for federal government users to relieve the burden associated with the collection of personally identifiable information for federal government users. Instead, GSA proposes to use a registration procedure comparable to the Commission’s “enterprise registration” procedure for video relay service (VRS).

  • ClearCaptions Certified to Provide IP CTS Using Automatic Speech Recognition, (Memorandum Opinion and Order), CG Docket No. 03-123, DA 21-419, adopted April 13, 2021, released April 13, 2021.

In this Memorandum Opinion and Order, ClearCaptions, LLC, is conditionally certified to provide Internet Protocol Captioned Telephone Service (IP CTS) using automatic speech recognition (ASR) in addition to its communications assistant-based service.

Updated: 
Tuesday, April 13, 2021