• Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Report Order), CG Docket Nos. 13-24 and 03-123, FCC 19-118, released November 25, 2019.

In this Report and Order, the Commission expands the Telecommunications Relay Service (TRS) Fund contribution base to include intrastate revenue in the calculation for support of Internet Protocol Captioned Telephone Service (IP CTS) to reduce the burden on providers of interstate service and ensure the sustainability of IP CTS. 

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 19-1121, released November 4, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on a petition filed by Sorenson Communications, LLC requesting clarification or waiver of certain video relay service (VRS) and direct video calling (DVC) rules, including:

  • The removal of data from the Telecommunications Relay Service User Registration Database for any user who has neither placed nor received a VRS or point-to-point call in a one-year period;
  • Clarification of certain aspects of the per-call validation function of the TRS Numbering Directory; and
  • Guidance on DVC implementation.
  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order), CG Docket Nos. 10-51 and 03-123, DA 19-1121, released October 30, 2019.

In this Order, the Consumer & Governmental Affairs Bureau grants a limited waiver of the expiration date of the at-home video relay service (VRS) call handling pilot program, through April 30, 2020, or the effective date of a Commission decision regarding at-home call handling, whichever is sooner.

  • Internet Protocol Captioned Telephone Service Modernization Order – Effective Date for Rules Subject to the Paperwork Reduction Act. (Public Notice), CG Docket Nos. 13-24 and 03-123, DA 19-60, released February 7, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau announces the effective date for rules adopted in the IP CTS Modernization Order (FCC 18-79) that were subject to the Paperwork Reduction Act.

  • Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order), CG Docket Nos. 13-24 and 03-123, FCC 19-11, released February 15, 2019.

In this Report and Order, Further Notice of Proposed Rulemaking, and Order, the FCC takes steps to improve Internet Protocol Captioned Telephone Service (IP CTS), enhance IP CTS program management, and prevent waste, fraud, and abuse in the IP CTS program.

  • Internet Protocol Captioned Telephone Service: Effective Date of Amended Rules and Comment Cycle for Further Notice of Proposed Rulemaking. (Public Notice), CG Docket Nos. 13-24 and 03-123, DA 19-194, released March 20, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau announces the effective date and comment deadlines for the IP CTS Improvements and Program Management Report and Order, Further Notice of Proposed Rulemaking, and Order (FCC 19-11).

  • FCC Seeks Comment on Request for Interim Waivers Regarding the Compensation Rate for IP Relay. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 19-223, released March 28, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on a request for waivers filed by Sprint Corporation to recover costs in the provision of Internet Protocol Relay Service (IP Relay) for the 2019-20 TRS Fund year.

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order), CG Docket Nos. 10-51 and 03-123, DA 19-271, released April 9, 2019.

In this Order, the Consumer & Governmental Affairs Bureau suspends for one year, until April 29, 2020, the deadline for video relay service (VRS) provider compliance with the Interoperability Profile for Relay User Equipment (RUE Profile).

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order), CG Docket Nos. 10-51 and 03-123, DA 19-360, released April 30, 2019.

In this Order, the Consumer & Governmental Affairs Bureau grants a limited waiver of the expiration date of the at-home video relay service (VRS) call handling pilot program, through October 31, 2019, or the effective date of a Commission decision regarding at-home call handling, whichever is sooner, and grants limited waivers of the at-home call handling rules to permit Sorenson Communications, LLC, ASL Services Holdings, LLC dba Global VRS, and Convo Communications, LLC to also participate in the pilot program as extended.

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Public Notice), CG Docket No. 10-51 and 03-123, DA 19-407, released May 13, 2019.

In this Public Notice, the Consumer and Governmental Affairs Bureau seeks comment on the Interstate Telecommunications Relay Services (TRS) Fund administrator’s proposed provider compensation rates, funding requirement, and carrier contribution factor for the period from July 1, 2019, through June 30, 2020 (2019-20 Fund Year), for TRS compensated by the Interstate TRS Fund (Fund).

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. (Order), CG Docket No. 10-51 and 03-123, FCC 19-39, released May 15, 2019.

In thisReport and Order and Further Notice of Proposed Rulemaking, the Commission adopts measures and proposes others to expand video communications options, improve VRS, and protect the VRS program from waste, fraud, and abuse.

  • Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 1, 2019; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (Public Notice), CG Docket No. 03-123, DA 19-502, released May 31, 2019.

In this Public Notice, the Consumer and Governmental Affairs Bureau reminds states and providers of interstate telecommunications relay services (TRS) that they must submit their annual consumer complaint log summaries covering the 12-month period from June 1, 2018 through May 31, 2019, on or before Monday, July 1, 2019 and also reminds state TRS programs and interstate TRS providers of their obligation to notify the Commission of any changes in their contact information, and of any substantive changes in their TRS programs.

  • Consumer and Governmental Affairs Bureau Seeks Comment on Hamilton Relay’s Petition for Partial Reconsideration Regarding the Report and Order on Internet Protocol Captioned Telephone Service. (Public Notice), CG Docket Nos. 13-24 and 03-123, DA 19-521, released June 5, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on the petition for partial reconsideration filed by Hamilton Relay Inc. regarding the Commission’s Report and Order on Internet Protocol Captioned Telephone Service (IP CTS) (FCC 19-11).

  • Consumer and Governmental Affairs Bureau Announces the Effective Date and Comment Cycle for the Video Relay Service Report and Order and Further Notice of Proposed Rulemaking. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 19-547, released June 10, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau announces the effective date and comment deadlines for the video relay service (VRS) Report and Order and Further Notice of Proposed Rulemaking (FCC 19-39).

  • Consumer and Governmental Affairs Bureau Announces Pleading Cycle for Hamilton's Petition for Partial Reconsideration. (Public Notice), CG Docket Nos. 13-24 and 03-123, DA 19-599, released June 26, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau announces the deadlines for filing oppositions and replies to oppositions to the petition for partial reconsideration filed by Hamilton Relay, Inc. that was detailed in Public Notice DA 19-547.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. (Order), CG Docket Nos. 10-51 and 03-123, DA 19-607, released June 28, 2019.

In this Order, the Consumer & Governmental Affairs Bureau adopts per-minute provider compensation rates for telecommunications relay services (TRS) supported by the Interstate TRS Fund for the Fund Year beginning July 1, 2019, and ending June 30, 2020. The Order also establishes the total size of the Interstate TRS Fund for the Fund Year and the contribution factor.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order), CG Docket No. 03-123, DA 19-789, released August 20, 2019.

In this Order, the Consumer and Governmental Affairs Bureau extends the waivers relieving providers of traditional TRS, speech-to-speech relay service (STS), and non-Internet Protocol (IP) forms of captioned telephone service (CTS) of the requirements to offer consumers their choice of long distance carrier (equal access rule) and multiple billing options for long distance calls. The waivers will expire on August 24, 2020 or the effective date of a Commission decision on the continued application of the waived standards, whichever is earlier.

  • Comment Sought on Application of Clarity Products, LLC for Certification to Provide Internet Protocol Captioned Telephone Service. (Public Notice), CG Docket No. 03-123, DA 19-820, released August 26, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on the application filed by Clarity Products, LLC for certification to provide Internet Protocol Captioned Telephone Service (IP CTS), and for waiver of Commission rules related to the provision for IP CTS.

  • Comment Sought on Application of MachineGenius, Inc. for Certification to Provide Internet Protocol Captioned Telephone Service. (Public Notice), CG Docket No. 03-123, DA 19-819, released August 26, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on the application filed by MachineGenius, Inc. for certification to provide Internet Protocol Captioned Telephone Service (IP CTS), and a petition for waiver of Commission rules related to the provision for IP CTS.

  • Comment Sought on Application of VTCSecure, LLC for Certification to Provide Internet Protocol Captioned Telephone Service. (Public Notice), CG Docket No. 03-123, DA 19-818, released August 26, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on the application filed by VTCSecure, LLC to provide Internet Protocol Captioned Telephone Service (IP CTS).

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 19-847, released August 29, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on a petition filed by Convo Communications, LLC, asking for clarification of the rule prohibiting video relay service (VRS) providers from offering non-service related inducements to VRS users to register for, or use, the VRS provider’s service.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order), CG Docket No. 03-123, FCC 19-90, released September 20, 2019.

In this Report and Order and Further Notice of Proposed , the Commission amends the definition of Telecommunications Relay Service (TRS) to conform to the statutory revised definition and seeks comment on (1) elimination of requirements for equal access and billing options for long distance TRS calls and (2) elimination of the requirement to publish in the Federal Register notice of applications for certification of state relay programs.

  • Consumer and Governmental Affairs Bureau Seeks Comment on Request by VTCSecure, LLC for Limited Waiver of Certain IP CTS Mandatory Minimum Standards when Using Automatic Speech Recognition. (Public Notice), CG Docket No. 03-123, DA 19-959, released September 25, 2019.

In this Public Notice, the Consumer & Governmental Affairs Bureau seeks comment on the request for limited waiver filed by VTCSecure, LLC of Commission rules related to the provision of Internet Protocol Captioned Telephone Service (IP CTS) when using automatic speech recognition (ASR).

Updated: 
Tuesday, November 26, 2019