• Structure and Practices of the Video Relay Services Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.  (Order on Reconsideration), CG Docket Nos. 10-51 and 03-123, DA 21-56, released January 14, 2021.

In this Order on Reconsideration, the Consumer and Governmental Affairs Bureau dismisses a petition for reconsideration filed by the TRS Advisory Council of the Commission’s Report and Order regarding Video Relay Services Compensation (FCC 17-26), because the petition relates to matters outside the scope of the order for which reconsideration is sought.

  • Misuse of Internet Protocol (IP) Captioned Telephone Service; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.  (Order), CG Docket Nos. 13-24 and 03-123, DA 21-55, released January 14, 2021.

In this Order, the Consumer and Governmental Affairs Bureau dismisses as moot the petition for reconsideration filed by Hamilton Relay, Inc., of the Commission’s Report and Order regarding the Internet Protocol Captioned Telephone Service (IP CTS) (FCC 19-11).

  • FCC Seeks Comment on Proposed Quality Metrics for Captioned Telephone Service and Internet Protocol Captioned Telephone Service.  (Public Notice), CG Docket Nos. 13-24, 03-123, and 10-51, DA 21-135, released February 8, 2021.

In this Public Notice, the FCC seeks comment on the proposed quality metrics for the Captioned Telephone Service (CTS) and Internet Protocol Captioned Telephone Service (IP CTS) discussed in the Further Notice of Proposed Rulemaking (FCC 20-32), released October 2, 2020.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Services Program.  (Order), CG Docket Nos. 03-123 and 10-51, DA 21-195, released Feb. 22, 2021.

On February 22, 2021, the FCC released an Order, extending temporary waivers through August 31, 2021, for telecommunications relay services (TRS) providers to ensure relay services remain available during the COVID-19 pandemic. These waivers allow TRS providers flexibility to deal with reduced staffing and increased call volumes, to enable more of their employees to provide services from their homes, to expand the pool of contractors qualified to provide American Sign Language interpretation services for Video Relay Service (VRS), and to allow registered VRS users who are abroad to make calls to the U.S. during the national emergency.

  • FCC Announces Comment Dates for IP CTS Rates Reconsideration Petitions.  (Public Notice), CG Docket Nos. 13-24, 10-51, and 03-123, DA 21-238, released February 26, 2021.

On February 26, 2021, the FCC released a Public Notice announcing the dates for filing comments on two petitions for reconsideration of the IP CTS Compensation Order (FCC 20-132), in which the Commission set compensation rates for Internet Protocol Captioned Telephone Service (IP CTS) for the next two years. The opposition due date is March 9, 2021, and the reply due date is March 19, 2021.

  • Comment Dates on Proposal to Expand the TRS Fund Contribution Base for Support of VRS and IP Relay.  (Public Notice), CG Docket Nos. 03-123, 10-51, 12-38, DA 21-341, released March 23, 2021.

In this Public Notice, the FCC announces the comment dates on the proposal to expand the telecommunications relay service (TRS) Fund contribution base for support of video relay service (VRS) and Internet Protocol (IP) Relay discussed in the Notice of Proposed Rulemaking (FCC 20-161), released November 20, 2020.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities.  (Public Notice), CG Docket No. 03-123, DA 21-340, released on March 23, 2021.

On March 23, 2021, the FCC released a Public Notice seeking comment on the General Services Administration’s (GSA) petition for waiver of certain user registration requirements for Internet Protocol Relay Service (IP Relay) and Internet Protocol Captioned Telephone Service (IP CTS). GSA requests a waiver of the registration requirements for federal government users to relieve the burden associated with the collection of personally identifiable information for federal government users. Instead, GSA proposes to use a registration procedure comparable to the Commission’s “enterprise registration” procedure for video relay service (VRS).

  • ClearCaptions Certified to Provide IP CTS Using Automatic Speech Recognition.  (Memorandum Opinion and Order), CG Docket No. 03-123, DA 21-419, adopted April 13, 2021, released April 13, 2021.

In this Memorandum Opinion and Order, ClearCaptions, LLC, is conditionally certified to provide Internet Protocol Captioned Telephone Service (IP CTS) using automatic speech recognition (ASR) in addition to its communications assistant-based service.

  • Request Comment on Proposed TRS Rates and T-Mobile IP Relay Petition.  (Public Notice), CG Docket Nos. 03-123, DA 21-556, released May 11, 2021.

The Federal Communications Commission (FCC) released a Public Notice seeking comment on the Telecommunications Relay Services (TRS) Fund administrator’s proposed provider compensation rates, funding requirement, and carrier contribution factors for interstate TRS for the period from July 1, 2021, through June 30, 2022. The FCC is also seeking comment on a related request filed by T-Mobile USA, Inc. regarding the 2021-22 Fund Year rate for Internet Protocol Relay Service.

  • FCC Seeks Comment on Compensation Plan for Video Relay Service.  (Notice of Proposed Rulemaking), CG Docket Nos. 03-123 and 10-51, FCC 21-61, adopted May 20, 2021, released May 21, 2021.

The Commission seeks comment on the adoption of a TRS Fund compensation plan for video relay service and extends the current compensation plan pending such action.

  • The Federal Communications Commission’s Consumer and Governmental Affairs Bureau (Bureau) reminds certified state TRS programs and providers of interstate telecommunications relay services (TRS) that they must submit their annual consumer complaint log summaries covering the 12-month period from June 1, 2020 through May 31, 2021, on or before Thursday, July 1, 2021. (Public Notice).

The Bureau also reminds certified state TRS programs, interstate TRS providers, and TRS providers that have state contracts that they must: (1) submit to the Commission the name of a contact person or office, or both, for the receipt of inquiries and complaints from consumers about the certified state TRS program’s intrastate service or, as appropriate, about the TRS provider’s service; and (2) they must notify the Commission of any substantive changes in their TRS programs within 60 days of when they occur, and must certify that they continue to meet federal mandatory minimum standards after implementing the substantive change.

  • Communication Service for the Deaf, Inc. Granted Access to TRS Numbering Directory.  (Public Notice), CG Docket Nos. 03-123 and 10-51, DA 21-682, adopted June 11, 2021, released June 11, 2021.

On June 11, 2021, the FCC released a Public Notice granting Communication Service for the Deaf, Inc. (CSD) access to the Telecommunications Relay Services (TRS) Numbering Directory as a Qualified Direct Video Entity. This action allows CSD to provide support to consumer call centers so that they can accept direct video calls from consumers with disabilities who use American Sign Language (ASL) without using a relay service.

  • Comment Dates for the VRS Compensation Notice of Proposed Rulemaking.  (Public Notice), CG Docket Nos. 03-123 and 10-51, DA 21-713, released June 17, 2021.

On June 17, 2021, the FCC released a Public Notice announcing the comment dates on the proposal to adopt a TRS Fund compensation plan for video relay service (VRS) discussed in the Notice of Proposed Rulemaking (FCC 21-61), released May 21, 2021.

  • Comment Sought on Convo Petition for Rulemaking on VRS.  (Public Notice) , CG Docket Nos. 03-123 and 10-51, DA 21-714, released June 17, 2021.

On June 17, 2021, the FCC released a Public Notice seeking comment on a Petition for Rulemaking and Interim Waiver on VRS rules filed by Convo Communications , LLC.

  • VRS Cost and Demand Data to be Placed in Record.  (Public Notice), CG Docket Nos. 03-123 and 10-51, DA 21-720, released June 21, 2021.

On June 21, 2021, the FCC released a Public Notice announcing its intent to place VRS cost and demand data in the record to assist in consideration of the compensation options proposed in the VRS Compensation NPRM (FCC 21-61), released May 21, 2021.

  • FCC Seeks Comment on Proposal to Freeze Compensation Level of the Internet Protocol Captioned Telephone Service (IP CTS).  (Public Notice), CG Docket Nos. 13-24 and 03-123, DA 21-753, released June 25, 2021.

In this Public Notice, the Consumer and Governmental Affairs Bureau seeks comment on a proposal by six providers of IP CTS to freeze the per-minute compensation level at $1.42 as established for TRS Fund Year 2020-2021 and not implement the reduction to $1.30 as established for TRS Fund Year 2021-2022 starting July 1, 2021.

  • Telecommunications Relay Services and Speech-to-Speech Service for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program.  (Order), CG Docket Nos. 03-123 and 10-51, DA 21-779, released June 30, 2021.

In this Order, Consumer and Governmental Affairs Bureau establishes the per-minute compensation levels to be paid for certain interstate and internet-based telecommunications relay services (TRS) from July 1, 2021, through June 30, 2022. The Order also establishes the total size of the TRS Fund for the year and the percentage of intrastate, interstate, and international revenue that covered service providers must contribute to the TRS Fund.

  • Consumer and Governmental Affairs Bureau Extends Deadlines for Comment on VRS Compensation NPRM.  (Public Notice), CG Docket Nos. 03-123 and 10-51, DA 21-828, released July 13, 2021.

In this Public Notice, the Consumer and Governmental Affairs Bureau, extends the deadlines for filing comments on the VRS Compensation NPRM (FCC 21-61), released May 21, 2021.

  • FCC Seeks Comment on Request for Freeze of Internet Protocol Captioned Telephone Service (IP CTS) Compensation Level.  (Public Notice), CG Docket Nos. 03-123 and 13-24, DA 21-850, released July 16, 2021.

In this Public Notice, the FCC seeks comment on a request by six providers of Internet Protocol Captioned Telephone Service (IP CTS) to defer the reduction in the per minute level of Telecommunications Relay Service (TRS) Fund support for IP CTS previously ordered by the Commission. TRS Fund compensation for the provision of IP CTS was reduced from $1.42 per minute to $1.30 per minute, effective July 1, 2021.

  • FCC Seeks Comment on Hamilton Relay’s Amended Application to Provide Internet Protocol Captioned Telephone Service (IP CTS).  (Public Notice), CG Docket No. 03-123, DA 21-852, released July 16, 2021.

In this Public Notice, the FCC seeks comment on an amendment to Hamilton Relay’s application to provide IP CTS to add service using automatic speech recognition (ASR) as well as communications assistants.

Updated: 
Friday, July 16, 2021