Note:  For information about Internet Protocol Captioned Telephone Service (IP CTS), visit the IP CTS page. For information about TTY-based relay service, visit the TTY Relay page. For general information about Telecommunications Relay Services (TRS), visit the TRS page.

Internet Protocol Relay Service (IP Relay) allows persons with a hearing or speech disability to use Telecommunications Relay Service through a computer or web-enabled device to communicate through the telephone system with hearing persons.  The first part of an IP Relay call goes from the caller's computer or other Web-enabled device to an IP Relay communications assistant (CA) via the Internet, usually through a webpage interface.  The second part of the call, as with traditional TRS, is from the CA to the receiving party via voice telephone.

Rules, Guides, and Reports

Consumer Alerts

American Sign Language (ASL) Videos

Contact Information for IP Relay Providers

Filing a Complaint with the FCC

Note:  You can file your complaint about IP Relay with the FCC online

Orders, Public Notices, Notices and Press Releases

11/20/20
FCC Proposes More Equitable Funding Structure for VRS and IP Relay (FCC 20-161)
NPRM:  Word || PDF

10/2/20
FCC Adopts IP CTS Rates, Proposes Service Quality Metrics, and Extends Temporary TRS Pandemic Waivers (FCC 20-32)
Report and Order, Order on Reconsideration, and FNPRM:  Word || PDF

8/14/20
Comment Sought IP Relay Rate Reconsideration Petition (DA 20-885)
Public Notice:  Word || PDF

6/30/20
TRS Rates and Contribution Factors Set for 2020-21 Year (DA 20-692)
Order:  Word || PDF

6/22/20
FCC Extends Telecommunications Relay Service COVID-19 Waivers (DA 20-650)
News Release:  Word || PDF
Order:  Word || PDF

6/3/20 
TRS Complaint Log Summaries Due July 1, 2020 (DA 20-583)
Public Notice:  Word || PDF

5/15/20
Request Comment on Proposed TRS Rates and Sprint Petition on IP Relay Rate (DA 20-522)
Public Notice:  Word || PDF

5/14/20
FCC Extends Temporary Waivers For Relay Services Rules During Pandemic (DA 20-517)
News Release:  Word || PDF
Order:  Word || PDF

4/20/20
Seeking Comment on Consumer Groups Petition Regarding TRS Rules (DA 20-427)
Public Notice:  Word || PDF

3/16/20
FCC Grants Temporary Waiver of Certain TRS Rules During Coronavirus (DA 20-281)
Order:  Word || PDF

9/18/19
FCC Acts to Modernize the TRS Rules (FCC 19-90)
Order: Word || PDF

6/28/19
FCC Adopts TRS Rates and Establishes the Size and Contribution Factor for the 2019-2020 TRS Fund Year (DA 19-607)
Order: Word || PDF
Chairman Pai's Statement: Word || PDF

5/31/19
TRS Complaint Log Summaries Due July 1, 2019 (DA 19-502)
Public Notice: Word || PDF

5/13/19
FCC Seeks Comment on 2019-20 TRS Fund Payment Formulas and Fund Requirement (DA 19-407)
Public Notice: Word || PDF

3/28/19
FCC Seeks Comment on Request for Interim Waivers Regarding the Compensation Rate for IP Relay (DA 19-223)
Public Notice: Word || PDF

11/7/18
FCC Seeks Comment on Petition to Establish Ratemaking Methodology for IP Relay Service (DA 18-1137)
Public Notice: Word || PDF

6/29/18
FCC Adopts TRS Rates and Establishes the Size and Contribution Factor for the 2018-2019 TRS Fund Year (DA 18-680)
Public Notice: Word || PDF

6/15/18
TRS Complaint Log Summaries Due July 2, 2018 (DA 18-630)
Public Notice: Word || PDF

5/14/18
FCC Seeks Comment on 2018-19 TRS Fund Payment Formulas and Fund Requirement (DA 18-494)
Public Notice:  Word || PDF

6/30/17 
FCC Adopts TRS Rates and Establishes the Size and Contribution Factor for the TRS Fund. (DA 17-642)
Public Notice:  Word || PDF

6/8/17
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 3, 2017; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (DA 17-565)
Public Notice: Word || PDF

5/10/17
Rolka Loube Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2017-2018 Fund Year (DA 17-445)
Public Notice:  Word || PDF

6/20/16
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 1, 2016; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (CG Docket No. 03-123) (DA 16-702).
Public Notice: Word || PDF

5/9/16
Rolka Loube Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2016-17 Fund Year.
(CG Docket Nos. 03-123 and 10-51) (DA 16-518).
Public Notice: Word || PDF

12/18/15
Request for Comment on Petition for Rulemaking Filed by IDT Telecom, Inc., Regarding Interstate Telecommunications Relay Service Fund Contribution.
(CG Docket No. 03-123) (DA 15-1453).
Public Notice: Word || PDF

6/30/15
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. Action by: Acting Chief, Consumer and Governmental Affairs Bureau.
Adopted: 6/30/15 by Order. (CG Docket Nos. 10-51 and 03-123) (DA 15-774).
Order: Word || PDF

6/10/15
Misuse of Internet Protocol IP Relay Service; Telecommunications Relay Services and Speech-to-Speech Services for Individual with Hearing and Speech Disabilities. Action by: Acting Chief, Consumer and Governmental Affairs Bureau.
Adopted: 6/10/15 by Order. (CG Docket Nos. 03-123 and 12-38) (DA 15-680).
Order: Word || PDF

6/9/15
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 1, 2015; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs.
(CG Docket No. 03-123) (DA 15-671).
Public Notice: Word || PDF

6/4/15
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 6/4/15 by Order. (CG Docket No. 03-123) (DA 15-661).
Order: Word || PDF

5/20/15
Rolka Loube Associates LLC Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2015-2016 Fund Year.
(CG Docket Nos. 10-51 and 03-123) (DA 15-612).
Public Notice: Word || PDF

2/9/15
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Sorenson Communications, Inc.; Petition for Waiver. Action by: Chief, Disability Rights Office, Consumer and Governmental Affairs Bureau. Adopted 2/9/15 by Order.
(CG Docket No. 10-51) (DA 15-186).
Order: Word || PDF

12/29/14
Adoption of an emergency mid-year rate adjustment for Internet Protocol (IP) Relay service. (CG Docket No. 03-123) (DA 14-1899). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 12/29/14 by Order.
Order: Word || PDF

12/12/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (CG Docket No. 03-123) (DA 14-1826). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 12/12/14 by Order.
Order: Word || PDF

11/21/14
Purple Communications, Inc., Application for Re-Certification as an Eligible IP-CTS, IP-Relay, and Video Relay Service Provider. (CG Docket Nos. 10-51 and 03-123) (DA 14-1694). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 11/21/14 by Order.
Order: Word || PDF

8/22/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Waivers of iTRS Mandatory Minimum Standards.
Action by: The Commission. Adopted 8/20/14 by Report and Order, Order, Declaratory Ruling, and Further Notice of Proposed Rulemaking.
(CG Docket No. 03-123) (FCC 14-125).
Erratum: Word || PDF
Report and Order, Order, Declaratory Ruling, and FNPRM: Word || PDF

6/30/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. Action by: Consumer and Governmental Affairs Bureau. Adopted: 6/30/2014 by Order. (CG Docket Nos. 10-51 and 03-123) (DA 14-946).
Erratum: Word || PDF
Order: Word || PDF

6/27/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers. Action by: Consumer and Governmental Affairs Bureau and Wireline Competition Bureau.
Adopted: 6/27/2014 by Memorandum Opinion and Order.
(WC Docket No. 05-196 and CG Docket No. 03-123) (DA 14-939).
Memorandum Opinion and Order: Word || PDF

6/17/14
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is Due July 1, 2014; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs.
(CG Docket No. 03-123) (DA 14-831).
Public Notice: Word || PDF

5/9/14
Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the 2014-2015 Fund Year. (CG Docket Nos. 03-123 and 10-51) (DA 14-627).
Public Notice: Word || PDF

4/29/14
Misuse of Internet Protocol (IP) Relay Service; Telecommunications Relay Services and Speech-To-Speech Services for Individuals with Hearing and Speech Disabilities. Action by: Consumer and Governmental Affairs Bureau.
Adopted: 4/29/2014 by Order. (CG Docket Nos. 12-38 and 03-123) (DA 14-564).
Order: Word || PDF

3/26/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Adopted: 3/26/2014 by Order.
(CG Docket 03-123) (DA 14-410).
Order: Word || PDF

3/11/14
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Sprint Communications, Inc.; Request for Review of the Decision of the TRS Administrator to Withhold TRS Payments.
Adopted: 03/11/2014 by Order. (CG Docket 03-123) (DA 14-334).
Order: Word || PDF

2/10/14
Consumer and Governmental Affairs Bureau Announces Tentative Agenda and Panelists for February 18, 2014 Workshop on IP-Based Relay Technologies. (GN Docket No. 14-19) (DA 14-173).
Public Notice: Word || PDF

01/31/14
Consumer and Governmental Affairs Bureau Announces Workshop on Research Initiative on IP-Based Relay Technologies.
(GN Docket No. 14-19) (DA 14-117).
Public Notice: Word || PDF

11/25/13
Request for Comment on Petition filed by Sprint Corporation for Reconsideration of the Commission's Internet Protocol Relay Rate Order.
(CG Docket Nos. 03-123 and 10-51) (DA 13-2258).
Public Notice: Word || PDF

9/6/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities - Waivers of iTRS Mandatory Minimum Standards. (CG Docket No. 03-123 ). Action by: the Commission. Adopted: 09/5/2013 by NPRM. (FCC No. 13-119).
Notice of Proposed Rulemaking: Word || PDF

8/13/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Purple Communications, Inc. Emergency Petition for Limited Waiver. Granted the Petition for Limited Waiver filed by Purple Communications, Inc., with conditions. (Dkt No. 03-123 ). Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 08/13/2013 by ORDER. (DA No. 13-1753).
Order: Word || PDF

8/2/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Granted an interim waiver of the TRS Speed-of-Answer rule to Sprint Corporation. (DA 13-1705) (CG Docket No. 03-123).
Letter: Word || PDF

8/2/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Granted an interim waiver of the TRS Speed-of-Answer rule to Purple Communications, Inc. (DA 13-1704) (CG Docket No. 03-123).
Letter: Word || PDF

7/1/13
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers (DA 13-1489) (CG Docket No. 03-123 and WC Docket No. 05-196).
Order: Word || PDF

6/18/13
Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due July 1, 2013 (DA 13-1402) (CG Docket No. 03-123). Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs.
Public Notice: Word || PDF

5/17/13
Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for Interstate Telecommunications Relay Services Fund for the July 2013 Through June 2014 Fund Year (DA 13-1137) (CG Docket Nos. 03-123 and 10-51).
Public Notice: Word || PDF

3/21/13
The Consumer And Governmental Affairs Bureau Accepts American Network, Inc.'s (ANI) Relinquishment Of Authority To Provide ITRS Services. (DA 13-534). (CG DOCKET NO. 03-123).
Public Notice: Word || PDF

11/16/12
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers; Internet-Based Telecommunications Relay Service Numbering; Sorenson Communications, Inc. Petition for Reconsideration and Clarification. CG Docket No. 03-123; WC Docket No. 05-196; WC Docket No. 10-191. FCC 12-139.
Order on Reconsideration: Word || PDF

7/26/12
Office of the Managing Director Announces Revised Debt Collection Process For Delinquent Contributors to the Universal Service Fund, the Telecommunications Relay Service Fund, and the North American Numbering Plan. DA 12-1192. Docket Numbers 10-191, 06-122, 92-237, 05-196 and 03-123.
Public Notice: Word || PDF

7/13/12
The Consumer and Governmental Affairs Bureau grants in part and denies in part Purple Communications, Inc.'s request for review of a decision by the TRS Fund Administrator. Da 12-1130. Docket No. 10-51.
Order: Word || PDF

6/29/12
Misuse of Internet Protocol (IP) Relay Service; Telecommunications Relay Services and Speech-to-Speech Services For Individuals With Hearing And Speech Disabilities. In this First Report and Order, the Commission takes an important step to curb the misuse of IP Relay. CG Docket Numbers 12-38 and 03-123. FCC 12-71.
First Report and Order: Word || PDF

6/26/12
Telecommunications Relay Services and Speech-to-Speech Services For Individuals With Hearing And Speech Disabilities; Structure and Practices of the Video Relay Service Program. Order adopting per-minute compensation rates to be paid from the Interstate TRS Fund for the 2012-13 Fund Year. CG Docket Numbers 03-123 and 10-51. DA 12-996.
Order: Word || PDF

6/22/12
Telecommunications Relay Services and Speech-to-Speech Services For Individuals With Hearing And Speech Disabilities; E911 Requirements For IP-Enabled Service Providers. Extended the waivers of certain telecommunications relay services mandatory minimum standards for video relay service and Internet Protocol Relay Service that will expire on July 1, 2012, pursuant to the 2011 TRS Waiver Order. DA 12-988. CG Docket No. 03-123; WC Docket No. 05-196.
Order: Word || PDF

6/18/12
Reminder To States And Interstate Telecommunications Relay Service Providers That The Annual Summary Of Consumer Complaints Is Due July 2, 2012; Reminder Of Ongoing Obligation To Report Contact Information And Substantive Changes In TRS Program. DA 12-955. CG Docket Number 03-123.
Public Notice: Word || PDF

5/2/12
Rolka Loube Saltzer Associates Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services Fund for the July 2012 through June 2013 Fund Year. DA 12-696. Docket Numbers 10-51 and 03-123.
Public Notice: Word || PDF

2/28/12
Comment Cycle Established for Comments to Refresh the Record Regarding Misuse of Internet Protocol Relay Service. CG Docket Nos. 12-38 and 03-123. DA 12-308.
Public Notice: Word || PDF

2/13/12
Consumer & Governmental Affairs Bureau Seeks to Refresh the Record Regarding Misuse of Internet Protocol Relay Service. Pleading Cycle Established. CG Docket Numbers 12-38 and 03-123. DA 12-208.
Public Notice: Word || PDF

1/4/12
Notice of Conditional Grant of Application of Purple Communications, Inc. for Recertification as a Provider of Video Relay and Internet Protocol Relay Service Eligible for Compensation from the Interstate Telecommunications Relay Services (TRS) Fund. DA 12-4; CG Docket No. 10-51
Public Notice: Word || PDF

12/15/11
Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. CG Docket Numbers 10-51 and 03-123. FCC 11-184.
FNPRM: Word || PDF

11/22/11
Wireline Competition Bureau Announces Date for Internet-Based Telecommunications Relay Service Numbering Rules and Beginning of Transition Period. Dockets WC 10-191; CG 03-123; WC 05-196. DA 11-1931.
Public Notice: Word || PDF

11/4/11
Consumer and Governmental Affairs Bureau Announces Effective Date of iTRS Certification Rules and Timeline For Filing Applications. CG Docket No. 10-51.
Public Notice: Word || PDF

10/26/11
CGB extends, through January 4, 2012, the certification period for providers of Video Relay Service and IP Relay Service with certifications that are scheduled to expire on November 4, 2011. CG Docket Nos. 03-123 and 10-51. DA 11-1795
Public Notice: Word || PDF

10/7/11
In the Matter of Contributions to the Telecommunications Relay Services Fund. Adopted rules to implement Section 103(b) of the CVAA, requiring interconnected and non-interconnected VoIP providers to participate in and contribute to the TRS Fund. CG Docket No. 11-47. FCC 11-150.
Report and Order: Word || PDF

9/30/11
Amendment of Part 64 of the Commission's Rules Regarding Telecommunications Relay Services and Related Customer Premises Equipment for Persons with Disabilities and Truth-in-Billing Requirements for Common Carriers. Made two non-substantive editorial revisions to Part 64 of the Commission's rules. DA 11-1649.
Order: Word || PDF

8/4/11
Internet-Based Telecommunications Relay Service Numbering. The Commission adopted rules to improve assignment of telephone numbers associated with iTRS. Docket Numbers 10-191, 05-196, and 03-123. FCC-11-123.
Report & Order: Word || PDF

7/28/11
In the Matter of Structure and Practices of the Video Relay Service Program. The Commission amends its process for certifying Internet-based Telecommunications Relay Service (iTRS) providers as eligible for payment from the Interstate TRS Fund for their provision of iTRS. CG Docket No. 10-51
Second Report and Order and Order: Word || PDF

6/30/11
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Providers. Order extending the waivers of certain TRS mandatory minimum standards for VRS and IP Relay Service that will expire on July 1, 2011. Docket Numbers 05-196 and 03-123. DA-11-1159.
Order: Word || PDF

6/30/11
Order Adopting 2011-2012 TRS Funding Requirements. Docket Numbers 10-51, 3-123. FCC 11-104.
Order: Word || PDF

6/27/11
Instructions for Transfer of Telecommunications Relay Service Program Records. Provided additional instruction to the National Exchange Carrier Association concerning the transfer of records to Rolka Loube Saltzer Associates, LLC, the new TRS Fund Administrator. Action by: Deputy Managing Director, Office of the Managing Director by LETTER. (DA No. 11-1109).
Letter: PDF

6/27/11
Telecommunications Relay Service Fund Financial Statements and Reports. Set forth in detail the steps to be taken by the National Exchange Carrier Association in producing financial statements concerning the TRS Fund during the transition period. Action by: Managing Director by LETTER. (DA No. 11-1120).
Letter: PDF

6/27/11
Payment for Close-Out Activities of Telecommunications Relay Service Program Administration for the National Exchange Carrier Association. Effective July 1, 2011, the TRS Fund Administrator will change from NECA to Rolka Loube Saltzer Associates, LLC by LETTER. (DA No. 11-1121).
Letter: Word || PDF

6/23/11
Interstate Telecommunications Relay Service (TRS) Fund Administrator Transition - Bank Account Change Over. (DA No. 11-1041).
Public Notice: Word || PDF

6/20/11
Reminder To States And Interstate Telecommunications Relay Service Providers That The Annual Summary Of Consumer Complaints Is Due July 1, 2011; Reminder Of Ongoing Obligation To Report Contact Information And Substantive Changes In TRS Program.
Public Notice: Word || PDF

5/6/11
The Consumer & Governmental Affairs Bureau Announces Extension of Expiring Certifications for Providers of Internet-Based Telecommunications Relay Services. DA 11-849. Docket Numbers 10-51 and 03-123.
Public Notice: Word || PDF

5/4/11
National Exchange Carrier Association (NECA) Submits Payment Formulas and Funding Requirement for the Interstate Telecommunications Relay Services (TRS) Fund for the July 2011 Through June 2012 Fund Year. CG Docket No. 03-123. DA 11-826.
Public Notice: Word || PDF

4/6/11
FCC Names New Administrator of Interstate TRS Fund.
News Release: Word || PDF

3/3/11
FCC Proposes to Update Rules Allowing Accessibility to Advanced Communications to 54 Million Consumers With Disabilities.
News Release: Word | PDF
Genachowski Statement: Word || PDF
Copps Statement: Word || PDF

3/3/11
Implementation of the Twenty-First Century Communications and Video Accessibility Act of 2010, Section 103(b), Contributions to the TRS Fund Notice of Proposed Rulemaking Adopted March 2, 2011. CG Docket No. 11-47. FCC 11-38
NPRM: Word || PDF
Erratum issued 3/24/11: Word || PDF

2/22/11
FCC Enforcement Advisory: Enforcement Bureau Reminds Internet-Based Telecommunications Relay Service Providers of Emergency Calling Requirements. DA 11-304
Public Notice: Word || PDF

2/4/11
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Granted a Six-Month Extension of the Waiver Regarding Treatment of Toll Free Numbers in the iTRS Numbering Directory. (Docket Numbers 10-191, 05-196, and 03-123).
Order: Word || PDF

9/17/10
FCC Initiates Rulemaking to Improve iTRS Numbering.
NPRM: Word || PDF

8/4/10
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities, E911 Requirements for IP-Enabled Service Providers. Granted a six-month extension of the waiver regarding treatment of toll free numbers in the Internet-based Telecommunications Relay Service numbering directory. Docket Numbers 05-196 and 03-123. DA 10-1445.
Order: Word || PDF

7/2/10
Comments Sought on Purple Communications, Inc. Petition for Clarification or Waiver to Implement Call Forwarding Service for Internet-Based Telecommunications Relay Service Users. CG Docket No. 10-51. DA 10-1253.
Public Notice: Word || PDF

6/30/10
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities and E911 Requirements for IP-Enabled Service Providers. The Consumer & Governmental Affairs Bureau and the Wireline Competition Bureau extend the waivers of certain TRS mandatory minimum standards for VRS and IP Relay Service that will expire on July 1, 2010. Dockets CG 03-123 and WC 05-196. DA 10-1235.
Order: Word || PDF

6/28/10
The Commission hereby adopts per-minute compensation rates from the Interstate Telecommunications Relay Services Fund for each form of TRS for the 2010-2011 Fund year.
Order: Word || PDF
Erratum: Word || PDF

6/18/10
Reminder to States and Interstate Telecommunications Relay Service Providers that the Annual Summary of Consumer Complaints is due Wednesday, July 1, 2010; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in the TRS Program. Docket 03-123; DA 10-1090
Public Notice: Word || PDF

4/30/10
NECA Submits Payment Formula and Fund Size Estimate for the Interstate TRS Fund for the July 2010 Through June 2011 Fund Year.
Public Notice: Word || PDF

4/2/10
CGB and WCB Grant a Four-Month Extension of the Waiver Regarding Treatment of Toll Free Numbers in the iTRS Numbering Directory. (DA 10-593) CG Docket No. 03-123, WC Docket No. 05-196, and CG Docket No. 10-51.
Order: Word || PDF

3/9/10
Purple Communications Acknowledges Debt, Begins Payback to Telecommunications Relay Fund.
News Release: Word || PDF

12/24/09
Telecommunications Relay Services and Speech-To-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers. Extended with conditions for six months until July 1, 2010 the waivers of certain telecommunications relay services mandatory minimum standards for Video Relay Service and Internet Protocol Relay Service that will expire on January 1, 2010. DA 09-2634. Docket Numbers 05-196 and 03-123.
Order: Word || PDF

12/4/09
The Consumer & Governmental Affairs Bureau (CGB) and the Wireline Competition Bureau (WCB) Issue Temporary Waiver to Address Routing of Internet-based TRS Calls Using Toll Free Numbers. CG Docket No. 03-123, CC Docket No. 98-67 and WC Docket No. 05-196. (DA 09-2543).
Order: Word || PDF

11/5/09
In the Matter of Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities and E911 Requirements for IP-Enabled Service Providers. Docket Numbers CG 03-123, CC 98-67 and WC 05-196; DA 09-2389
Order: Word || PDF

10/21/09
Consumer & Governmental Affairs Bureau Reminds VRS and IP Relay Service Providers of Their Outreach Obligations and Clarifies Their Call Handling Obligations for Unregistered Users After the November 12, 2009, Ten-Digit Numbering Registration Deadline. DA 09-2261; Docket Numbers 03-123 and 05-196.
Public Notice: Word || PDF

9/23/09
Pleading Cycle Established for Comments on Petition of Qwest Wireless for Waiver of the Commission's Rules on Contributions to the Interstate Telecommunications Relay Service Fund. CG Docket No. 03-123 (DA 09-2097).
Public Notice: Word || PDF

9/18/09
FCC Announces Workshop on Ten-Digit Numbering and E911 Requirements for Video Relay Service and IP Relay. The FCC will hold a workshop on September 25, 2009 to address issues relating to Ten-Digit Numbering and E911 Requirements for VRS and IP Relay.
News Release and Agenda: Word || PDF || VRS 10-Digit Numbering Workshop Video

8/11/09
Clarification Regarding the use of Toll Free Numbers for Internet-Based Telecommunications Relay Services. DA 09-1787. (Dockets 98-67, 05-196, 03-123).
Public Notice: Word || PDF

8/11/09
Pleading Cycle Established for Comments on Petition of Sorenson Communications, Inc. for Declaratory Ruling or Limited Waiver of the Commission's Rules. DA 09-1789 (Dockets 05-196, 03-123).
Public Notice: Word || PDF

6/26/09
In the Matter of Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. TRS Rate Order. Docket Number CG 03-123; DA 09-1451.
Order: Word || PDF

6/15/09
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. E911 Requirements for IP-Enabled Service Providers. CGB find good cause to extend the 6/30/09, date for the end to the permissive calling period during which Internet-based TRS providers may continue to complete the non-emergency calls of unregistered users. TRS providers may continue to complete such calls until 11/12/09. After that date providers will have to ensure that a user has registered with a default provider before completing the user's non-emergency calls.CG Docket No. 03-123, WC Docket No. 05-196. (DA 09-1323).
Order: Word || PDF

6/12/09
Reminder to States and Interstate Telecommunications Relay Service Providers that the Annual Summary of Consumer Complaints is due Wednesday, July 1, 2009. Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (DA 09-1318) CG Docket No. 03-123.
Public Notice: Word || PDF

5/14/09
In the Public Notice, the FCC seek comment on NECA's proposed compensation rates for the various forms of TRS, as well as the proposed funding requirement and carrier contribution factor, as reflected in the 2009 TRS Rate Filing. In the Notice of Proposed Rulemaking (NPRM), the FCC seek comment on whether, notwithstanding the rate methodology established in the 2007 TRS Rate Methodology Order, we should modify the compensation rates for Video Relay Service (VRS) for the 2009-2010 Fund year. (Docket No. 03-123) (FCC 09-39) Adopted May 12, 20009; Released May 14, 2009.
Public Notice and Notice of Proposed Rulemaking: Word || PDF

4/28/09
FCC Releases ASL Video Explaining New Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based TRS. The Commission has produced a video in American Sign Language to explain the new ten-digit numbering requirements and emergency call handling procedures for Internet-based telecommunications relay services.
News Release: Word || PDF

4/20/09
Pleading Cycle Established for Filing of Oppositions to Petition for Partial Reconsideration and Limited Waiver, and Petition for Partial Reconsideration, Concerning the Assignment of Ten-Digit Telephone Numbers and E911 Requirements for Internet-Based TRS. (DA 09-870) Docket numbers 03-123 and 05-196.
Public Notice: Word || PDF

3/25/09
Pleading Cycle Established for Comments on Petition for Rulemaking Filed by GoAmerica, Inc. Concerning Internet-Based Telecommunications Relay Service (TRS) Certification Requirements. (DA 09-675, Docket 03-123, RM-11512).
Comments Due: 30 days after release of Public Notice.
Reply Comments Due: 45 days after release of Public Notice.
Public Notice: Word || PDF

2/10/09
Telecommunications Relay Service (TRS) Providers Requesting Compensation from the Interstate TRS Fund Must Comply with Standard Rounding Principles in Measuring the Conversation Time of TRS Calls. (DA 09-211, Docket 03-123).
Public Notice: Word || PDF

1/7/09
Notice of Certification of American Network as a Provider of IP Relay, VRS, IP Captioned TRS Eligible for Compensation from the Interstate TRS Fund. CG 03-123 (DA 09-12).
Public Notice: Word || PDF

12/24/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Extended waivers of certain Telecommunications Relay Services (TRS) mandatory minimum standards for Video Relay Service and Internet Protocol Relay Service. Docket 03-123; DA 08-2808.
Order: Word || PDF

12/19/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers. Commission Orders Timely Implementation of Ten-Digit Numbering, Interoperability for Internet-based TRS Users. Docket Numbers 98-67, 03-123 and 05-196. (FCC 08-275).
Order: Word || PDF
Martin Statement: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF
Tate Statement: Word || PDF
McDowell Statement: Word || PDF

10/8/08
Pleading Cycle Established for Comments on Petition of Sorenson Communications, Inc. for Limited Waiver. CG Docket No. 03-123 and WC Docket No. 05-196 (DA 08-2255).
Public Notice:  Word || PDF

9/22/08
Consumer And Governmental Affairs Bureau Modifies Cost Submission Timeframes Associated With Implementation Of The Numbering System For Internet-Based Telecommunications Relay Services.  Docket No. 03-123 and 05-196.
Public Notice:  Word || PDF

9/19/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; E911 Requirements for IP-Enabled Service Providers. Granted the petition for limited waiver of interim Section 64.605(c) of the Commission's rules, filed by Sorenson Communications, Inc. and extended limited waiver to all VRS providers. (Docket No. 03-123 and 05-196) (FCC No. 08-210).
Order: Word || PDF

7/29/08
Commission Releases Request for Quotation for Contractor to Build and Operate Centralized Database for Internet Based Telecommunications Relay Service Numbering System. (CG Docket 03-123; WC Docket 05-196).
Public Notice: Word || PDF

7/3/08
Consumer and Governmental Affairs Bureau Clarifies the Transferability of Telecommunications Relay Service (TRS) Provider Certification. (DA 08-1589) (Docket No. 03-123).
Public Notice: Word || PDF

6/25/08
Commission Releases Sources Sought Announcement Seeking Contractor to Build and Operate Centralized Database for Internet Based Telecommunications Relay Service Numbering System. (CG Docket No. 03-123 and WC Docket No. 05-196) (DA 08-1483).
Public Notice: Word || PDF

6/24/08
FCC Adopts Telephone Numbering System and E-911 Requirements for Providers of Internet-Based Telecommunications Relay Services.
R&O/NPRM: Word || PDF
News Release (6/11/08): Word || PDF
Martin Statement: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF
Tate Statement: Word || PDF

6/24/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Adopted the proposed rates, carrier contribution factor, and Interstate TRS Fund size for July 1, 2008 through June 30, 2009. (Docket No. 03-123) (DA 08-1476).
Order: Word || PDF

5/28/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. The FCC issued clarification on contacts between Telecommunications Relay Service (TRS) providers and TRS consumers. (Docket 03-123) (FCC 08-138).
Declaratory Ruling: Word || PDF

5/6/08
Telecommunications Relay Services and Speech-To-Speech Services for Individuals with Hearing and Speech Disabilities. Extended the stay of paragraphs 95 and 96 of the 2007 TRS Cost Recovery Declaratory Ruling until May 28, 2008. (DA 08-1079).
Order: Word || PDF

5/2/08
National Exchange Carrier Association (NECA) Submits the Payment Formula and Fund Size Estimate for the Interstate Telecommunications Relay Services (TRS) Fund for the July 2008 Through June 2009 Fund Year. (DA 08-1055) (CG Docket 03-123).
Public Notice: Word || PDF

4/29/08
FCC Stakeholder Workshop on Ten-Digit Numbering Solutions for Internet-Based Telecommunications Relay Services.
Webcast || Attendee List

4/23/08
FCC Releases Agenda for April 29, 2008 Stakeholder Workshop on Ten-Digit Numbering Solutions for Internet-Based Telecommunications Relay Services.
News Release: Word || PDF

4/4/08
FCC to Hold Workshop on Solutions for Implementing Ten-Digit Telephone Numbering for Internet-Based Telecommunications Relay Services (TRS) on April 29, 2008.
News Release: Word || PDF

3/19/08
CGB Seeks to Refresh Record on Assigning Internet Protocol (IP)-Based TRS Users Ten-Digit Telephone Numbers Linked to North American Numbering Plan (NANP) and Related Issues. (DA 08-607) (Docket No. 03-123).
Public Notice: Word || PDF

3/19/08
Adopted Emergency Call Handling Requirements for Internet-based TRS Providers. (FCC 08-78).
Report and Order: Word | PDF
Erratum Released April 8, 2008: Word | PDF
Copps Statement: Word | PDF
Adelstein Statement: Word | PDF
Tate Statement: Word | PDF

2/7/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Request for Stay Pending Judicial Review. The Commission grants a request to stay the effectiveness of paragraphs 95 and 96 of the 2007 TRS Cost Recovery Declaratory Ruling, which restricts TRS providers from using consumer or call databases to contact TRS users. (Docket No. 03-123) (DA No. 08-312).
Order: Word || PDF

2/6/08
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Adopted a revised Interstate Telecommunications Relay Services Fund size and carrier contribution factor for the July 2007 to June 2008 Fund year. (Docket No. 03-123). (DA No. 08-303)
Order: Word || PDF

12/26/07
Telecommunications Relay Services And Speech-to-Speech Services For Individuals With Hearing And Speech Disabilities.
Order: Word || PDF

11/19/07
Commission Adopts TRS Cost Recovery Methodology Report & Order and Declaratory Ruling on October 26, 2007. (Docket No. CG 03-123, FCC 07-186).
Report and Order: Word || PDF
Martin Statement: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF
Erratum: Word || PDF

10/9/07
In the Matters of IP-Enabled Services; Access to Telecommunications Service, Telecommunications Equipment and Customer Premises Equipment by Persons with Disabilities; TRS and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; and The Use of N11 Codes and Other Abbreviated Dialing Arrangements. Granted in part and denied in part several petitions for waiver relating to the Commission's recent VoIP TRS Order. Comments sought. (Dockets Number WC 04-36, WT 96-198, CG 03-123, and CC 92-105).
Order: Word || PDF

09/21/07
Notice of Certification of Hawk Relay, LLC as a Provider of Internet Protocol Relay (IP Relay) and Video Relay Service (VRS) Eligible fo Compensation from the Interstate Telecommunications Relay Service (TRS) Fund. (DA No. 07-3998, Dkt No 03-123).
Public Notice: Word || PDF

6/29/07
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. June 2007 Interim Rate Order. (Docket No. 03-123) (DA 07-2904).
Order: Word || PDF

6/22/07
Consumer & Governmental Affairs Bureau Reminds States that Current Telecommunications Relay Service (TRS) Certification will expire on July 26, 2008, and provides a timeline for seeking recertification. (DA 07-2761, Docket No. 03-123).
Public Notice: Word || PDF

Consumer & Governmental Affairs Bureau Reminds States and Interstate Telecommunications Relay Services (TRS) Providers that the Annual Summary of Consumer Complaints is due Monday, July 2, 2007, and that they have an ongoing obligation to report contact information and substantive changes in their TRS Programs. (DA 07-2762, Docket No. 03-123).
Public Notice: Word || PDF

6/15/07
Disability Access Requirements Extended to VOIP Services.
Order: Word | PDF
News Release (5/31/07): Word | PDF
Martin Statement: Word | PDF
Copps Statement: Word | PDF
Adelstein Statement: Word | PDF
Tate Statement: Word | PDF
McDowell Statement: Word | PDF

5/4/07
FCC Alerts Public and Merchants of Fraudulent Credit Card Purchases Through Internet Protocol (IP) Relay Service, a Form of Telecommunications Relay Service (TRS). (DA 07-2006).
Public Notice: Word || PDF

5/2/07
National Exchange Carrier Association (NECA) Submits the Payment Formula and Fund Size Estimate for the Interstate Telecommunications Relay Services (TRS) Fund for the July 2007 through June 2008 Fund Year. (DA 07-1978) Docket No. 03-123.
Public Notice: Word || PDF

12/22/06
Notice of Certification of Hands On Video Relay Services, Inc. as a Provider of Internet Protocol Relay (IP Relay) and Video Relay Service (VRS) Eligible for Compensation from the Interstate Telecommunications Relay Service (TRS) Fund. Docket No. 03-123 (DA 06-2578)
Public Notice: Word || PDF

07/25/06
The Consumer & Governmental Affairs Bureau Reminds State Telecommunications Relay Service (TRS) Programs and Interstate TRS Providers of Their Obligations Regarding Contact Information and Substantive Changes in Their TRS Program. CG Docket No. 03-123 (DA 06-1506).
Public Notice: Word || PDF

07/20/06
FCC seek comment on a broad range of issues concerning the compensation of providers of telecommunications relay services from the Interstate TRS Fund for their costs of providing TRS. (Dkt No. 03-123) (FCC 06-106).
Further Notice of Proposed Rulemaking: Word || PDF
News Release (7/13/06): Word || PDF
Martin Statement: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF
Tate Statement: Word || PDF
McDowell Statement: Word || PDF

07/12/06
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Order on Reconsideration addressing petitions for reconsideration filed in response to the 2004 TRS Report and Order regarding TRS/VRS compensation. (FCC 06-87).
Order on Reconsideration: Word || PDF
Copps Statement: Word || PDF
Adelstein Statement: Word || PDF

06/09/06

Notice of Certification of GoAmerica, Inc. as a Provider of Internet Protocol Relay (IP Relay) and Video Relay Service (VRS) Eligible for Compensation from the Interstate Telecommunications Relay Service (TRS) Fund. (DA 06-1244) (CG Docket No. 03-123).
Public Notice: Word || PDF

05/31/06
Consumer & Governmental Affairs Bureau Reminds States and Telecommunications Relay Services (TRS) Providers that the Annual Summary of Consumer Complaints Concerning TRS is due Monday, July 3, 2006. (DA 06-1175) Docket #03-123.
Public Notice: Word || PDF

05/25/06
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Reconsideration of the merits of Telco Group, Inc.'s petition. (DA 06-1100).
Declaratory Ruling on Reconsideration: Word || PDF

05/16/06
Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. Denied the Petition for Declaratory Ruling filed by Telco Group, Inc. requesting that the Commission either exclude international revenues from the end-user revenue base used to calculate payments due to the Interstate TRS Fund. (Dkt No. 03-123).
Declaratory Ruling: Word || PDF

05/12/06
National Exchange Carrier Association (NECA) Submits the Payment Formula and Fund Size Estimate for Interstate Telecommunications Relay Services (TRS) Fund for the July 2006 Through June 2007 Fund Year. CG Docket No. 03-123.
Public Notice: Word || PDF

05/03/06
FCC Addresses Issue of Internet TRS Fraud. Seeks Comment on Possible Changes in Rules to Curtail Abuses.
News Release: Word || PDF
Further Notice of Proposed Rulemaking FCC 06-58 Released May 8, 2006: Word || PDF

05/02/06
National Exchange Carrier Association (NECA) Submits the Payment Formula and Fund Size Estimate for Interstate Telecommunications Relay Services (TRS) Fund for the July 2006 Through June 2007 Fund Year. (CG Docket No. 03-123).
Public Notice: Word || PDF

03/01/06
Telecommunications Relay Services (TRS) Recordkeeping and Reporting Requirements Approved by the Office of Management and Budget. (DA 06-492) (Docket No. 03-123).
Public Notice: Word || PDF

See TRS History Docket for all TRS documents.

Updated: 
Friday, November 20, 2020