• Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Report, Order and Further Notice of Potential Rulemaking), CG Docket Nos. 10-51 and 03-123, DA 17-76, released January 17, 2017.

In this Report, Order and Further Notice of Potential Rulemaking, the Consumer & Governmental Affairs Bureau (CGB) amended the telecommunication relay service (TRS) rules to incorporate by reference certain technical standards for the interoperability and portability of services, equipment, and software used for video relay service (VRS). The Bureau also seeks comment on the scope of application of the technical standard for user equipment and software.

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Order and Declaratory Ruling), CG Docket Nos. 10-51 and 03-123, DA 17-86, released January 18, 2017.

In this Order and Declaratory Ruling, the Wireline Competition Bureau (WCB) and the Consumer & Governmental Affairs Bureau (CGB) granted a petition filed by VTC Secure, LLC (VTC Secure) seeking a waiver of the Commission's rules to allow VTC Secure, a provider of direct video calling customer support services, to access the telecommunications relay service (TRS) Numbering Directory. In addition, the Bureaus granted VTC Secure's request for a Declaratory Ruling that video relay service (VRS) providers must route and connect all direct voice, video and text calls between telephone numbers in the TRS Numbering Directory. This would include point-to-point calls between VRS users and direct video calling customer support service call centers.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Letter), CG Docket No. 03-123, released January 30, 2017.

In this Letter, the Consumer & Governmental Affairs Bureau (CGB) acknowledges receipt of Purple’s notification of non-substantial assignment of Purple’s conditional certification to provide IP CTS to ClearCaptions, effective December 29, 2016.

In this Order and Consent Decree, the Commission announced a settlement with two Telecommunications Relay Services (TRS) providers, Purple Communications and CSDVRS (dba zVRS). In addition to a monetary penalty for improper billing, the Order establishes a 5-year compliance plan to ensure, among other things, that these two providers have procedures in place to verify the registration information of TRS users before issuing those users ten-digit numbers.

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Report & Order and Further Notice of Proposed Rulemaking), CG Docket Nos. 10-51 and 03-123, FCC 17-26, released March 23, 2017.

In this Report & Order and Further Notice of Proposed Rulemaking, the Commission moves to enhance VRS service quality and proposes a new provider compensation plan to better ensure that individuals who are deaf, hard-of-hearing, deaf-blind, or have speech disabilities experience service that is functionally equivalent to voice telephone services.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Letter), CG Docket No. 03-123, DA 17-350, released April 12, 2017.

In this Letter, the Commission grants a waiver of the TRS speed-of-answer rule to Hamilton Relay, Inc., a provider of Internet Protocol Captioned Telephone Service (IP CTS).

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-360, released April 14, 2017.

In this Public Notice, the Commission announces effective dates and comment deadlines for the 2017 VRS Improvements Order (FCC 17-26).

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-445, released May 10, 2017.

In this Public Notice, the Commission seeks comment on the Interstate Telecommunications Relay Services (TRS) Fund administrator's proposed provider compensation rates, funding requirement, and carrier contribution factor for the 2017-18 Fund Year.

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-448, released May 10, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau announces that it will treat the Updated VRS Provider Cost and Demand Data requested in the FNPRM that is included in the 2017 VRS Improvement Order as Highly Confidential Information subject to the terms of the Second Protective Order in this proceeding.

  • Reminder to States and Interstate Telecommunications Relay Services Providers that the Annual Summary of Consumer Complaints is due by July 3, 2017; Reminder of Ongoing Obligation to Report Contact Information and Substantive Changes in TRS Programs. (Public Notice), CG Docket No. 03-123, DA 17-565, released June 8, 2017

In this Public Notice, the Consumer and Governmental Affairs Bureau reminds states and providers of interstate telecommunications relay services (TRS) that they must submit their annual consumer complaint log summaries covering the 12-month period from June 1, 2016 through May 31, 2017, on or before Monday, July 3, 2017 and also reminds state TRS programs and interstate TRS providers of their obligation to notify the Commission of any changes in their contact information, and of any substantive changes in their TRS programs.

  • Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities; Structure and Practices of the Video Relay Service Program. (Report and Order), CG Docket Nos. 10-51 and 03-123, DA 17-642, released June 30, 2017.

In this Report and Order, the Consumer and Governmental Affairs Bureau adopts per-minute provider compensation rates for telecommunications relay services (TRS) supported by the Interstate Telecommunications Relay Services Fund for the Fund Year beginning July 1, 2017, and ending June 30, 2018.

  • Structure and Practices of the Video Relay Service Program; Telecommunications Relay Services and Speech-to-Speech Services for Individuals with Hearing and Speech Disabilities. (Report and Order), CG Docket Nos. 10-51 and 03-123, FCC 17-86, released July 06, 2017.

In this Report and Order, the Commission adopts a four-year provider compensation plan for video relay service (VRS), effective from July 1, 2017, through June 30, 2021.

  • Consumer and Governmental Affairs Bureau Seeks Comment on Sorenson Communications, LLC Petition for Partial Reconsideration of Video Relay Service Interoperability Order. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-656, released July 07, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau seeks comment on a petition filed by Sorenson Communications, LLC for partial reconsideration of the 2017 VRS Interoperability Order.

  • Consumer and Governmental Affairs Bureau Reminds State Telecommunications Relay Service Programs to Seek Recertification. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-697, released July 19, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau reminds state relay programs that their 5-year telecommunications relay services (TRS) certifications will expire on July 25, 2018, and request that renewal applications be filed no later than October 1, 2017.

  • Consumer and Governmental Affairs Bureau Announces Comment Dates for Sorenson's Petition for Partial Reconsideration of the 2017 VRS Interoperability Order. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-718, released July 26, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau announces the deadlines for a filing comments on a petition filed by Sorenson Communications, LLC for partial reconsideration of the 2017 VRS Interoperability Order (DA 17-656).

  • Video Relay Service Compensation Order Effective Date for Rule Amendments and Compliance Deadline. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-802 ,released August 24, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau announces the effective dates for the VRS Rate Order (FCC 17-86), and the compliance deadline for the VRS Interoperability Profile first adopted in the VRS Interoperability Order (DA 17-76).

  • Structure and Practices of the Video Relay Service Program. (Small Entity Compliance Guide), CG Docket Nos. 10-51 and 03-123, DA 17-885, released September 26, 2017.

This Small Entity Compliance Guide discusses VRS provider obligations under the 2017 VRS Interoperability Order, DA 17-76, which incorporated by reference certain technical standards for the interoperability and portability of services, equipment, and software used for Video Relay Service (VRS).

  • TRS Advisory Council Seeks Partial Reconsideration of the VRS Rates Order. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-980, released October 06, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau seeks comment on a petition filed by the Telecommunications Relay Service (TRS) Advisory Council for reconsideration of the rates established in the 2017 VRS Rates Order (FCC 17-86) to compensate video relay service (VRS) providers for an eight-month trial of skills-based routing.

  • Video Relay Service Improvements Order- Effective Date for Rules Subject to the Paperwork Reduction Act. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-1031, released October 26, 2017.

In this Public Notice, On March 23, 2017, the Consumer and Governmental Affairs Bureau announces the effective date or rules permitting the assignment of numbers in the TRS Numbering Directory to Hearing Individuals and permitting at-home VRS call handling that were subject to the Paperwork Reduction Act and adopted in the VRS Improvements Order (FCC 17-26).

  • Pleading Cycle Established for Comments on Petition for Reconsideration of the VRS Rates Order. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-1071, released October 31, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau announces the deadlines to file comments on a petition filed by the Interstate Telecommunications Relay Service Advisory Council asking the Commission to reconsider compensation rates established in the 2017 VRS Rates Order (FCC 17-86).

  • Authorizations Granted to CSDVRS, LLC and Purple Communications, Inc. to Participate in the VRS At-Home Call Handling Pilot Program. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-1068, released October 31, 2017.

In this Public Notice, the Consumer and Governmental Affairs Bureau grants CSDVRS, LLC, d/b/a ZVRS and Purple Communications Inc. authorization to participate in the video relay service at-home call handling pilot program from November 1, 2017, through October 31, 2018.

  • Pleading Cycle Established for Comment on Applications for State Certification for the Provision of Telecommunications Relay Service. (Public Notice), CG Docket No. 03-123, DA 17-1074, released November 1, 2017.

This Public Notice lists state telecommunications relay service (TRS) programs that have applied for renewal of certification of their programs for the five-year period from July 26, 2018 through July 25, 2023.

  • Telecommunications Relay Services and Speech-to-Speech for Individuals with Hearing and Speech Disabilities. (Letter Order), CG Docket No. 03-123, DA 17-1108, released November 13, 2017.

In this Letter Order, the Consumer and Governmental Affairs Bureau denies a request by Sprint Corporation for waiver of the Federal Communications Commission's speed of answer rule for Internet Protocol Captioned Telephone Service (IP CTS) calls handled on October 6, 2016, but finds good cause to waive section 64.604(c)(5)(iii)(E)(4) of the rules, in order to allow partial compensation for IP CTS minutes of use handled by Sprint on October 6.

  • Pleading Cycle Established for Comment on Applications for State Certification for the Provision of Telecommunications Relay Service. (Public Notice), CG Docket No. 03-123, DA 17-1213, released December 18, 2017.

This Public Notice lists state telecommunications relay service (TRS) programs that have applied for renewal of certification of their programs for the five-year period from July 26, 2018 through July 25, 2023.

  • Pleading Cycle Extended for Comment on Applications for State Certification for the Provision of Telecommunications Relay Service. (Public Notice), CG Docket No. 03-123, DA 17-1214, released December 18, 2017.

This Public Notice extends the deadlines for comments on applications for state certification for the provision of state telecommunications relay service (TRS) that were included in Public Notice DA 17-1074.

  • Video Relay Service Providers May Begin Submitting Data to the TRS User Registration Database. (Public Notice), CG Docket Nos. 10-51 and 03-123, DA 17-1246, released December 29, 2017.

In this Public Notice , the Consumer and Governmental Affairs Bureau provides notice to video relay service (VRS) providers that the Telecommunications Relay Services User Registration Database is ready to accept registration information for registered VRS users.

Updated: 
Tuesday, October 1, 2019