The program has been authorized by the FCC, but the start date has not yet been established. The FCC is working to make the benefit available as quickly as possible, and you should be able to sign up by the end of April, 2021. Please check our website, www.fcc.gov/broadbandbenefit, regularly for the latest information.
Do I receive the funds directly each month?
No, the Emergency Broadband Benefit provides a monthly discount on broadband service of up to $50 per eligible household (or up to $75 per eligible household on Tribal lands). The participating broadband service provider will receive the funds directly from the Emergency Broadband Benefit program.
Which broadband providers are participating in the Emergency Broadband Benefit?
Various broadband providers, including those offering landline and wireless broadband, will be participating in the Emergency Broadband Benefit. Depending on where you live, you may have a choice of providers. Check with the broadband providers in your area to learn about their plans for program participation and eligible service offerings. You can find a list of participating providers by state and territory on this webpage, www.fcc.gov/emergency-broadband-benefit-providers.
What is the enhanced benefit amount for residents of Tribal Lands?
Eligible households on Tribal lands can receive a total monthly discount of up to $75. You can find out more about which areas are eligible Tribal lands by visiting this site: www.lifelinesupport.org/additional-support-for-tribal-land.
- Who is eligible for the Emergency Broadband Benefit?
- Can I apply for the Emergency Broadband Benefit if I have a past due balance with the provider?
- Can I sign up for the Emergency Broadband Benefit if I am already a customer or if I was a customer in the past?
- Can my roommate and I each get a monthly discount?
- What is Lifeline and how do I qualify?
- If I already receive Lifeline benefits will I automatically receive the Emergency Broadband Benefit?
- Can I receive both the Emergency Broadband Benefit and Lifeline benefits at the same time?
- Everyone at my child’s school receives breakfast and lunch at no cost. Do we qualify?
- I live in a multi-unit dwelling (for example, an apartment building) and we pay the property manager/landlord a monthly fee for our Internet. Can I get the Emergency Broadband Benefit?
- I participated in a provider’s COVID-19 program in the Spring of 2020, but I am no longer enrolled in that program. Does my past participation in that program qualify me for the Emergency Broadband Benefit?
- Will I be able to use the service and the device if I have a disability?
Eligible Broadband Plans
- How much does broadband service cost?
- Can I upgrade my current plan to take advantage of the full $50 per month (or $75 per month on Tribal lands)?
- If the service plan I pick is $40 per month, do I get the extra money?
- If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?
- I currently subscribe to a bundle of services that includes internet, TV, and phone. Can I apply the Emergency Broadband Benefit to my monthly bill?
- Can part of the monthly discount cover my router rental fee?
- Can I opt out of autodialed calls?
How does the $100 device benefit work?
Participating broadband service providers can be reimbursed up to $100 if they supply a connected device to a household, as long as the household pays more than $10 but less than $50 for the device. In other words, to take advantage of this benefit, it must be done through your participating broadband provider, and you must contribute a portion of the cost. The device benefit is limited to a laptop, a desktop computer, or a tablet. It does not include cell phones, large phones, or “phablets” that can make cellular calls.
If my child and I are part of the same household, can we each get our own connected device through the Emergency Broadband Benefit?
No. Each household is limited to a single device discount.
Do individuals have to be Tribal members to qualify for the enhanced Tribal benefit?
No. Anyone living on eligible Tribal lands can receive the enhanced Tribal benefit. They do not need to be a member of a Tribe.
How do I know if my household is eligible for the enhanced Tribal benefit?
You can find out more about which areas are eligible Tribal lands by visiting this site: https://www.lifelinesupport.org/additional-support-for-tribal-lands.
Can I receive both the enhanced Tribal Lifeline Benefit and the $75 Emergency Broadband Benefit each month?
Yes. An eligible household on Tribal lands can receive both the $34.25 Lifeline Tribal benefit and the $75 Emergency Broadband Benefit. They can be applied to the same qualifying service or separately to a Lifeline service and a broadband service with the same or different providers as long as the provider is participating in the Emergency Broadband Benefit program. For example, an eligible household could have a Lifeline-supported mobile service and a separate home broadband service that is supported through the Emergency Broadband Benefit.
How long will the Emergency Broadband Benefit program last?
The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.
How will I know the Emergency Broadband Benefit program is ending?
Your participating provider must give you notice about the last date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to information about the cost of your broadband service after the program ends.
What if the program funding runs out during my monthly billing cycle?
The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, your participating provider must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, your provider must have your permission to charge you the additional $10.
Can I continue to receive broadband service when the Emergency Broadband Benefit program ends?
Households will need to opt-in or request to continue broadband services with their provider. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends. Even if you had service with the same provider before enrolling in the Emergency Broadband Benefit, you will need to opt-in to continue broadband services after the program ends.
Will I be charged for service when the Emergency Broadband Benefit program ends?
Yes, if you agree to continue receiving service from your provider.