Learn how to avoid coronavirus robocall and text scams, sanitize cell phones, improve home network performance, and more.
FCC tips can help consumers avoid coronavirus robocall and text scams, sanitize cell phones, improve home network performance, and more.

Phone Hygiene

Your mobile phone may be the item you touch the most throughout the day. Use these simple tips to keep your device clean.

Home Network Optimization

Since working and studying from home is the new normal for millions of Americans, learn how you can optimize your home network during the pandemic.

  

  

Sample Scam Text


IRS COVID-19 News:
 
Click xxx.xxx/IRS-COVID-19 to register/update your information in order to receive the economic impact payment regardless of your status.
 
 
 
 
 

Test Kit Phone Scam Audio

Audio transcript: ...[The Coronavirus] Response Act has made coronavirus testing more accessible immediately. If you want to receive a free testing kit delivered overnight to your home, press 1. If you do not want your free testing, press 2. (Audio source: YouMail)

COVID-19 Consumer Scams

As the COVID-19 pandemic continues to impact the United States, the FCC has learned of scam text-message campaigns and robocalls that prey on virus-related fears.

Tips for Avoiding COVID-19 Scams

  • Do not respond to calls or texts from unknown numbers, or any others that appear suspicious.
  • Never share your personal or financial information via email, text messages, or over the phone.
  • Be cautious if you’re being pressured to share any information or make a payment immediately.
  • Scammers often spoof phone numbers to trick you into answering or responding.  Remember that government agencies will never call you to ask for personal information or money.
  • Do not click any links in a text message. If a friend sends you a text with a suspicious link that seems out of character, call them to make sure they weren't hacked.
  • Always check on a charity (for example, by calling or looking at its actual website) before donating. (Learn more about charity scams.)

If you think you've been a victim of a coronavirus scam, contact law enforcement immediately.

For more information about scam calls and texts, visit the FCC Consumer Help Center and the FCC Scam Glossary. You can also file a complaint about such scams at fcc.gov/complaints.

  

 

Updated: 
Thursday, July 23, 2020