PSAP Text-to-911 Readiness and Certification Registry
NOTICE: The Text-to-911 Registry was last updated on December 28, 2018. Due to the lapse in federal funding, updating of the Registry is temporarily suspended. Requests to be added to the Text-to-911 Registry will not be processed and staff will not be able to respond to inquiries until normal agency operations resume. Public Safety Answering Points that are ready to receive text-to-911 messages may directly notify individual Commercial Mobile Radio Service (CMRS) providers and other providers of interconnected text messaging services (collectively, “covered text providers”). 47 CFR Sec. 20.18(n)(10)(iii).
The PSAP Text-to-911 Readiness and Certification Registry lists PSAPs that are ready to receive text-to-911 messages and provides notice to Commercial Mobile Radio Service (CMRS) providers and other providers of interconnected text messaging services (collectively, “covered text providers”) of the PSAP’s notice date of readiness. The Text-to-911 Registry lists each PSAP by FCC PSAP ID and name, the county of operation, the primary point of contact for coordinating text-to-911 service, the method by which the PSAP will accept texts, and the state or local governing entity authorizing the PSAP to accept texts.
Last updated: December 28, 2018
Contact: John Evanoff, John.Evanoff@fcc.gov and Kim Anderson, Kim.Anderson@fcc.gov, Public Safety and Homeland Security Bureau for additional information
* All clarifications/corrections are highlighted in yellow within the registry
PSAP Text-to-911 Readiness and Certification Form
On August 13, 2014, the Commission adopted rules to commence the implementation of text-to-911 service and established an initial deadline of December 31, 2014 for all covered text providers to be capable of supporting text-to-911 service. The text-to-911 rules provide that covered text providers must begin routing 911 text messages to requesting PSAPs by June 30, 2015 or within six months of a valid PSAP request, whichever is later. To constitute a "valid PSAP request."
- the PSAP must certify that it is technically ready to receive 911 text messages in the format requested;
- the appropriate local or State 911 service governing authority must have authorized the PSAP to accept and, by extension, the covered text provider to provide, text-to-911 service; and
- the requesting PSAP must notify the covered text provider that it is both technically ready to receive 911 text messages and has been authorized to accept such messages.
At the Commission’s direction, the Bureau maintains a centralized database that lists those PSAPs that have registered and certified their readiness to receive texts to 911, and list the date of each PSAP’s request. PSAPs that wish to register in the database should follow the instructions set forth below.
PSAPs that began accepting texts prior to December 31, 2014 and that were listed on the November 12, 2014 Text-to-911 Report are presumed to be "text-ready" and have been automatically registered in the database. PSAPs that do not want to be listed should contact the Bureau.
PSAPs are not required to submit information to the Bureau and may provide direct written or other reasonably acceptable notification to a covered text provider.
Instructions to 911 Authorities and PSAPs
To be listed on the Bureau’s centralized database, 911 authorities or PSAPs must submit the PSAP Text-to-911 Readiness and Certification Form (Form) to provide information on each PSAP that is ready to accept texts.
The Form provides entries for the PSAP to (1) indicate that it is text-ready and (2) include its contact information and other information necessary to notify covered text providers of the PSAP’s readiness. The Form enables the entry of multiple PSAPs.
In order to submit their information, PSAPs need to:
- Download the Form: PSAP Text-to-911 Readiness & Certification Form [Word]
- Fill out the Form. The Form requests the following information:
- Date of Submission
- Name and Contact Information of Person Submitting the Form
- PSAP Facility Information, including FCC issued PSAP ID number, long form name of facility, physical address, and county of operation
- PSAP Point of Contact Information for Text-to-911 Coordination
- PSAP Method to Receive Texts (e.g., Text to TTY, Web Browser, Direct IP or other method)
- Identification of the Authorizing State or Local Entity
- Certification that PSAP is technically ready to receive texts
- Email the completed Form to: T911PSAPREGISTRY@fcc.gov.