In the 2017 VRS Improvements Order, the FCC announced that it would begin publishing summaries of each VRS provider’s speed-of-answer data on a semi-annual basis on the Commission’s website.  Such VRS calls are considered to have been "answered" when a caller is connected to a CA — i.e., not when it is put on hold, placed in a queue, or connected to an IVR system.

The data shown are only averages and do not predict how long it will take for a provider to answer any individual call.

Average Speed of Answer Times (in seconds)

  ASL Convo Purple Sorenson ZVRS
March 2018 12.38 9.94 12.92 17.72 11.97
February 2018 13.38 9.38 12.96 17.68 10.80
January 2018 15.41 9.75 10.35 17.81 10.33
December 2017 14.57 8.69 10.43 14.88 10.31
November 2017 14.43 10.45 11.12 16.41 10.68
October 2017 18.13 11.01 11.73 17.28 10.54
September 2017 21.57 10.56 11.61 17.50 20.10
August 2017 15.88 9.33 11.36 13.92 10.76
July 2017 15.04 8.93 10.45 11.24 9.04
June 2017 14.65 8.90 9.48 10.56 9.66
May 2017 17.18 10.31 9.57 11.38 10.07
April 2017 13.47 11.28 10.57 13.05 11.96
March 2017 14.58 11.79 10.64 13.42 16.40
February 2017 17.54 15.35 11.02 13.97 22.85
January 2017 10.61 15.43 11.43 12.54 19.59

Percentage of VRS Calls Answered Within 120 Seconds

  ASL Convo Purple Sorenson ZVRS
March 2018 99.35% 99.80% 99.90% 99.86% 99.79%
February 2018 99.37% 99.88% 99.92% 99.78% 99.84%
January 2018 98.71% 99.84% 99.94% 99.95% 99.87%
December 2017 98.84% 99.83% 99.93% 99.89% 99.87%
November 2017 98.85% 99.80% 99.98% 99.93% 99.93%
October 2017 97.47% 99.68% 99.94% 99.94% 99.93%
September 2017 96.95% 99.86% 99.92% 99.93% 98.41%
August 2017 98.28% 99.89% 99.91% 99.93% 99.87%
July 2017 98.47% 99.91% 99.94% 99.92% 99.70%
June 2017 98.42% 99.88% 99.96% 99.96% 99.73%
May 2017 97.81% 99.70% 99.96% 88.86% 99.73%
April 2017 98.87% 99.55% 99.41% 99.83% 99.18%
March 2017 98.71% 99.63% 99.88% 99.93% 98.56%
February 2017 98.33% 98.77% 99.87% 99.87% 97.85%
January 2017 99.58% 98.96% 99.72% 99.91% 98.15%

 

Updated: 
Monday, May 21, 2018